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October 2023 by Tushar Kapoor
Charged $30 service fee for not refueling before returning truck but was never informed about it. Also charged for 5 gallons of gas for using the truck for 29 miles. That's just ridiculous. An invoice of $75 became $130 in the end. Unacceptable. Never using uhaul again.
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October 2023 by quavon williams
Great service, highly recommended
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August 2023 by doug cumings
Family owned and very easy to work with. Highly recommend to anyone needing a Uhaul. Better service than the large company sites.
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June 2023 by Jennifer B
I can’t say enough about how great the customer service is at this location. First, they let us start the pick up process early because they happened to be there early. Second, we ran into a multitude of problems because we were picking up a trailer and the rusted hitch that we had on our old truck was too small. The employees went out of their way to help us, even using their own tools and physical labor to help us get on the road. We live an hour away, but based on our experience, we would rent from them before one of our local dealers. Thank you U-Haul Neighborhood Dealer!!!!
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June 2023 by Brad E
Always the best experience from Rainbow Furniture U-haul. The almost always have what I need and if they don't have it on hand they will figure out how to get it for me. No hassle friendly service.
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November 2022 by Gary Skinner
They did a great job
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November 2022 by Lana
I needed some boxes and they were more than helpful. My mom just passed away and I had been looking all over. They gave me what they had in stock plus the display and put them in my car. All in all a good experience. The store is very clean and tidy and the uhaul trucks are lined up very nicely as well. I would definitely do business there again.
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November 2022 by Arianna Beck
Reserved a trailer online well in advance for 2 hours before it said they close. Get a confirmation call 2 days before, saying I'm all set to pick up at the reserved time. Then day of, an hour before, calls and says they're closing early, in 3 minutes, and I need to find a new place to pick up a trailer. The way the guy cancelled/moved it ended up jacking up the trailer rental cost by $150 at a place down the street.Unprofessional behavior. I might be moving but I'm warning my friends and family to never use this rental spot.
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November 2022 by Chris Smith
I've rented a truck from a lot of the locations in town, and this is one of the absolute worst. Each time I've dealt with the same individual at this location, twice now, and they are beyond unprofessional. They complain about doing their job the whole time, was even telling me how he put another customer on hold because he was done with customers for the day. Don't try to do the mobile pickup at this location as they won't have your equipment ready and you'll have to go inside anyways, and then get charged more than you were quoted online. On top of that, the mechanical condition of the trucks are terrible, even for a rented moving truck.
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November 2022 by N. Brinc
Great customer service!!! Justin was very helpful and kind. Truck rented was perfect. Plan to rent from them again soon and recommend this location for your hauling needs.
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November 2021 by Marcie Conner
I am not going to lie, i had some issues when I rented a truck here. But it wasn't their fault it was mine. Not being technically knowledgeable myself and a holiday weekend, the staff here were awesome!! Very helpful and kind. I highly recommend this place for any Uhaul services you may need. Keep up the good work rainbow furniture. Thank you so much for making my experience moving a good one. God bless~Marcie. C ~
