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February 2024 by Jay Hammond
I picked up a trailer on Sunday morning 02/04. There was only one person working in the store, and he was already waiting on two customers by himself. He was doing his best to help out one family, while it looked like he was just finishing up with another lady. During this time, he's also answering phone calls from customers and managing it all extremely well and with a great attitude. As I was waiting, another lady came in complaining that she didn't have a paper copy of the contract. The employee explained that there printer wasn't working, and then it began - this lady did everything she could do to complain, yell, belittle, and just generally berate and "bait" the employee to engage in confrontation. The employee handled it in the best way possible. She was yelling at him and complaining loudly - and every time she did, the employee shut her down by simply being direct and polite, in a very professional manner. Keep in mind, this employee is now waiting on the first guy, this lady, now me, and almost non-stop phone calls. I don't know this employee, but he showed MANAGEMENT skills above and beyond working at the counter at UHaul. Polite, professional, friendly, hard-working and helpful. I'm an upper-level manager, and would love to have people like this!The equipment was ok...
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January 2024 by Leon Kennedy
I had a wonderful experience dealing with this company. They provided me with equipment and customer service at an expert level. Jeannette was amazing thank you guys for your time and service.
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January 2024 by Leah Stacy
DO NOT USE THIS LOCATION. First of all, manager Jeanneth, was extremely rude and condescending. Like extremely extremely. It also seemed like it was her first day on the job. She didn't even know how to properly connect the trailer (thank goodness I had my dad with me to fix her mistakes). Despite other customers waiting for help, she and the only other employee immediately took a smoke break before I even got back into the vehicle. Again, thank goodness for my dad because he noticed that the lights on the trailer weren't working as I pulled away, so I pulled back in and waited for Jeanneth to address the issue. She wasn't able to fix it and told me my only option was to use a 20' truck instead of the 15' I had. I told her that I was not interested in getting a bigger truck, so I had to unload my car from the trailer, wait on her to call corporate to figure out how to refund me, and then find another location that had a truck and trailer available for me. It was an absolute waste of OVER AN HOUR of my time. AVOID AT ALL COSTS.
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January 2024 by flo hughes
In my opinion, NOTHING! The GM was very polite and clear with instructions. Anytime I need to get a truck ,I go to them! THANKS JEANNETH HOGLE
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December 2023 by cameron beck
Co-owner/Day Manager was a pleasure. She works hard to keep everything moving efficiently and accommodate the customer needs. I see changes in this location moving positively.
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December 2023 by Ashley Pratt
Staff was super friendly, kind, and worked quickly to get me what I needed. Highly recommend
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November 2023 by Paul Eisaman Jr.
I drove the van 19 miles and they claimed I used 7 gallons of gas. They can’t read the mileage gage or they are purposely ripping me off. The manager claims she is the boss and no one higher than her
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November 2023 by Merrill Hartman
I had been coming to the Washington BLVD location quite a few times in the past 3 years, but I'm not going back. Jeanette, the General Manager, had issued me the wrong truck; however, I didn't know until I returned the vehicle. She got angry at me because I didn't take a pic of the mileage (that I didn't know I was supposed to do). She was very rude and angry at me, even though she gave me the wrong truck. On the bright side, one of her employees apologized, but she did not. I am going to add this review to as many social media sites as I can. Hopefully, U-Haul will hire a manager who isn't rude and angry with her customers. Her employee, however, was very friendly and set things right.
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November 2023 by Evan Decker
Jeanneth Hogle was great to work with. Right to the point but also personable. She was friendly and got us in and out and explained everything clearly! She is a great manager and has things running well around there. She did an outstanding job making sure everything was understood and done right.
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November 2023 by Tan Hau Pham
Jeanneth Hogle was great to work with. Right to the point but also personable.
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September 2023 by Matthew Ellingsen
Stopped here on 9/15/23 to pick up a reserved Uhaul truck using the truck share program. Couldn’t get the key to the truck because all of the employees were outside screwing around with a trailer. Was like watching Monkeys F a football. How many employees does it take to connect a trailer??? Inside the store smells like straight cat piss. Wouldn’t recommend buying any moving or packing materials from here unless you want your belonging to smell like cat piss. Insider tip: Wal-Mart sells boxes starting at a dollar. Way cheaper than Screw-Haul. The employee who finally came inside was rude AF. All I needs is my set of keys… Seriously. He had to run back outside to screw with the trailer for another 10 minutes. In the meantime, additional customers started showing up and forming a line. Worst possible customer service for a U-Haul location. DO NOT UTILIZE THIS BUSINESS!!! They don’t deserve your patronage.
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August 2023 by Kenneth Scheele
Experienced excellent customer service at this site. Registration process was efficient and professional. Received help with trailer hook up and safety. Great experience in interaction with location staff members.
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July 2023 by Austin Meredith
Everyone that works at this location is 10/10 highly recommended when needing a rental. They go above and beyond and answer any questions asked.
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July 2023 by Arvindakshan Rajesh
Both Dee and Jeanneth were wonderful to work with! Great location! Highly recommend!
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June 2023 by Bigdeal4 Day’s
I have been renting from here for almost 7 years and have had awesome customer service would recommend anyone to come here and
