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January 2024 by lya R
It is a kids arcade place/ u haul rental place . I will say most U-Haul places in fort Wayne are two business in one but they have a real U-Haul location off cold water it has all the supplies and equipment.
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November 2023 by Robin Jackson
Great service. Went above and beyond. Crew was awesome!
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September 2023 by Robert Pope
The folks that run and work at this location are awesome and very personable. Very quick to get me checked in and out. They helped me a lot
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September 2023 by Cheeky Chick Food Truck
Kevin was an absolute super star when I had an issue with my food truck’s propane tank. It was almost closing time and yet he went to work troubleshooting and getting all the tools out to make sure I was pulling out with a full tank to get to my event. He saved the day and I couldn’t be more grateful for his amazing “can do” attitude! Highly recommend giving this gentleman your business!!
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September 2023 by Caitlin Boyle
My pickup was at 9 am. However I didn’t actually receive my equipment until 10:30 because they gave my truck to another customer. Even though I reserved my truck almost a week in advance and was guaranteed a 15 foot truck, I was called the morning of and told me I would be picking up a 26 foot truck. A 26 foot truck would not fit down my street and was far too large for the street my house was on. The Coldwater location was wildly understaffed and only one employee was competent in any way of how the UHaul system worked. That one poor employee had to stop and redirect the other employees as they continued to make mistakes while helping customers. Many other customers in line were expressing similar concerns. I have rented many times from UHaul before I was throughly disappointed in my UHaul experience this time around and will not be renting from them again. And I will be sure to inform others of the same.
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September 2023 by Louis Powers II
Young black gentleman eating while serving us. The young lady gave us our truck and I pulled off with back door open.
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June 2023 by Brian O'Hara
I am 70 years old and went into the shop this morning to see about getting my wiring harness that was installed by UHaul corrected so that it would support backup lights on an RV camper. In doing so the manager, Timothy must have thought I was accusing him of something and escalated to the point that he actually refused to schedule an appointment with their installer. It has been many years since I have been talked to in such an insolent manner and will of course NEVER do business with this shop again. I felt it even warranted contacting uhaul hq to report the problem. Please do NOT waste your time with this shop.
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January 2023 by Stan Chase
From the Manager to the front counter I was and still am blown away with how quickly and professionally a potential "VERY BIG" problem for myself was resolved with in minutes. Like most folks, money is tight. The young women at the front counter and the store manager figured out the problem and solved it within minutes. They could have just as easily said that it is what it is and sorry about your luck. Because they didnt, I will now have enough money left in my account to put gas in my car, eat lunch every day at work and get a long over due hair cut without stressing... Best and easiest transaction I have had in a very long time! If you need a Uhaul for any reason, I recommend that you call the Coldwater road store and you will be less stressed walking out than you did walking in!
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August 2022 by Shana Mitchell
The truck was almost empty when i got it and it made noise the entire time, The lady who helped me yesterday was great it had a dolly in it that wasn't zip tied she told me I could use it and wouldn't be charged i get there today Desiree charges me for the dolly because it wasn't zip tied and talked to her mgr who pretty much said oh well and told me I drove 100 miles in one day in fort wayne what a joke I think I'll stick to using penske it was the 4611 coldwater store
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March 2022 by shana davis
The truck was almost empty when i got it and it made noise the entire time, The lady who helped me yesterday was great it had a dolly in it that wasn't zip tied she told me I could use it and wouldn't be charged i get there today Desiree charges me for the dolly because it wasn't zip tied and talked to her mgr who pretty much said oh well and told me I drove 100 miles in one day in fort wayne what a joke I think I'll stick to using penske it was the 4611 coldwater store
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August 2021 by E. S.
I got redirected to another location because I had a reservation. That's not the issue. The problem was the guy behind the counter had no manners and didn't know how to greet a customer. Customer service needs improved at this location..
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July 2021 by CK K.
Worst service ever! Did the online reservation for 2 day rental, pretty smooth. Go to pick up, and the nightmare began. Forced to do everything online thru phone, take headshots, take photos of drivers license front & back, acknowledge multiple terms & conditions, blah blah blah. Their system was apparently slow, as my photo uploads just circled and circled, doing nothing for 5 minutes, forcing me to start over. Then their auto reply said I needed to provide even MORE information: a passport, a business, an alternate contact. This is after you have ALL MY PERSONAL INFORMATION, my DOB, my phone, my email, my drivers license, my credit card #. After you THINK you're almost done, their online system sends you on a walkabout to "find" your vehicle (of course the farthest one away from building), THEN you're supposed to get an online "OK" to get keys somewhere (wasn't clear where that was, not that I ever got to that step). I am a responsible adult over 60, perfect credit, perfect driving record. I don't have an alternate contact person to verify me -- they apparently actually call the number and if there is no answer, they say they need someone else's number. Nobody answers online in response to anything you text in reply to their ridiculous requests. The onsite personnel were not helpful as they just wanted to get out of there (I did schedule for the last possible pick up at 6:45; they close at 7). WHO IN THE WORLD came up with this business practice????? I've rented at Budget and at Enterprise with no issues, very smooth check-in process. Interesting that as I'm standing outside fuming about the 2nd request for alternate contact, 2 other people come up and are complaining about the awful service as well. No staff would come out to acknowledge anyone, at least while I was still there. Finally got the guy who was "helping" me to open door so I could say CANCEL THIS TRANSACTION. U-HAUL, U SUCK at service.... I would NEVER recommend this business to anyone!
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February 2021 by Brian Murray
Very professional and help me get the truck I need it on time
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February 2018 by Carlos Hickman
Moved my company equipment and machinery to Seattle after years of setbacks. Staff was professional, competent and flexible. 5 stars!
