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August 2025 by Anthony Casto
Always efficient and friendly—such a convenient service!
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August 2025 by patrick willard
I hate dealing with this store, refused to ship my Amazon return. Rude and difficult to get to
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July 2025 by Jennifer McCann
The efficiency at The UPS Store on DuPont is AMAZING! Even when there’s a long line, it moves quickly, and the people who work there are very helpful and pleasant even when it’s really busy!
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July 2025 by Martin Eicher
Fast and reliable staff is very friendly
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July 2025 by Evan Christman
This UPS store is always clean and the staff are fast working! Making sure customers get in out and in a timely manner! Great job to the manager of this store! You have a great team!
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July 2025 by Imtiaz
This is busy place but staff tires to keep up. The kindness and flexibility of people that work here is amazing! Always extra mile to help customer, I never saw them charge for silly small stuff!
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July 2025 by Brenda McBride
Everyone was very friendly and helpful. I have returned an Amazon package and also some shredding. Everything went fast and very smooth. Thank you..
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June 2025 by Willie Wonka
You might aswell need a helper to keep you calm when talking to the workers in there, if it's not prepaid then your in for a treat of attitude and a hint of racism if your not white.
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June 2025 by Juliet Green
Tried to do an Amazon return today and it says securely pack your items in a box. I packed the item in the original box it came with and the lady kept telling me that it wasn’t the original box when it was. Also said that the shipping labels were taken off (which isn’t true I never took off any labels) Her coworker even asked if it was the original box and she told her no. And that she is unable to return the item?? Makes no sense whatsoever, and she was very rude.. Very humiliating experience.
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June 2025 by Kent
The UPS Store #4682. I was waiting in line that went all the way outside, with customers holding heavy packages. A lady walked around everyone and had a little package. Acted like she was waiting for self service kiosk. I noticed she already had label on her package. After about 10 minutes the lady behind the counter called on her. A few customers told them she just skipped everyone in line, and she just argued that she was waiting there for sometime. Not longer than everyone she walked around outside waiting in line. When I was waited on, I remarked that that was not cool what happened. She just argued, with no apology. 6/20/25 11:57am Assistant Manager Wanita or Winona I have been in customer services for 40 years. This was bad.
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June 2025 by Sarah Stray
Location is quite small, usually lines out the door. That being said, UPS delivers packages quickly compared to other carriers. Don't ship with USPS as your package will most likely become lost into the abyss when it hits Indianapolis DC. This location has friendly staff, and quick to help you with all your shipping needs.
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June 2025 by Taylor Quintanilla
The line usually moves quick, although there’s not very much space to stand. But they always get me taken care of in a friendly and efficient manner.
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June 2025 by Edward Snyder
I have been there 2 times in the last week. Excellent service in and out in a flash.
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June 2025 by Jeff Rice
There service was great and on top of that they were very friendly, which is probably hard to do when they’re extremely busy, like they were, but they were phenomenal!
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May 2025 by Matt Minear
Trying to get ahold of a English speaking person is the equivalent to winning the powerball. Of course even though the building says ups it's not. Such a crap shoot!!
