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March 2024 by Wayne Lembke
Fairly quick service depending on how busy they are. It's close to my house.
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March 2024 by Scott
Fast friendly accurate service
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March 2024 by Jonah Laurier
Chris was very helpful
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December 2023 by Rodney Eskew
Out of all the shipping services out there I've never had no problems with them. Packages always on time.
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December 2023 by Cate Simmons
Was just at the store and boy was it packed! Didn't catch the employees names, but the two guys working were rockstars. The line was moving quickly and they weren't frantic or rude despite the busyness. I got my return done super fast and easy.
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December 2023 by Nelson M
This is a great location for Amazon returns since Kohl’s is not the preferred location any longer. I find staff friendly and very easy to work with. My wife did note that later on in the day it can get quite busy but off hours I have not been disappointed.
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December 2023 by D Bow
Whether I am shipping or processing a return from Amazon, the employees ar the location on W Jefferson are always friendly, prompt and professional. UPS is my favorite shipping company.
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October 2023 by Shane Miller
My UPS store is in a convenient location and the service is always very good.
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October 2023 by Candace Beatty
Everytime I use this location the staff are incredibly nice. They are patient and pleasant no matter how long the line is. So nice to have an errand not be a stressor.
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October 2023 by Make it Right D.
Every time I go into the store to return some thing it’s always easy fast, and the staff are extremely friendly and professional
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October 2023 by Shelley Paschal
The clerks are always helpful and friendly. I had some very heavy items to return and the clerk helped me with splitting the items into two boxes to limit the weight and dimensions of each box to keep shipping costs down. Also, it’s in a convenient location.
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October 2023 by Susan Warnken
have been coming to this store for years and I always receive great customer service. Even on their busy days they give their customers 100% attention, and make sure you’re satisfied with your transactions.
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October 2023 by Bobbie Morris
Not just one thing a combination that makes up the store, the location, the speed of going through the line, the knowledge of the employees.
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June 2023 by Donald Weck
This Jefferson store charges for printing receipts and bags for Amazon returns. The Dupont location does not. Caveat emptor.
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June 2023 by McKenna Zeller
Had an issue with a package unknowingly needing a signature so delivery attempts were unsuccessful, attempted to pick up at the access point they left me but the access point never had a package for me, their 1800 number is automated and impossible to talk with a live person, I went in person to both the Coventry location and the Independence Dr location (since the Coventry location told me to just stop in at the Independence Dr location to pick up my package), when I went to the Independence Dr location they said I would need to contact customer service or wait another business day before my package could be dropped off at the access point but that I couldn't pick it up there. All I've been asking this whole time is for someone to verify that the package will be dropped off at the access point and not returned to sender like the online tracker says. I attempted to sign the liability waiver on the slip they left me on my door but they wrote me a note that said they wouldn't accept that. No one seems to know what is happening or where packages are or how their own process works meanwhile I'm trying to keep a very sentimental item from getting returned to sender and possibly discarded. Literally the worst service I've ever had.
