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November 2023 by Diana Gill
Every staff member at Stillwater were so kind and helpful while my sister was a patient there. Thank you all for your kindness and support.
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October 2023 by Patricia Jones
My mother was there in January of '03. I will NEVER forget the love and care she received there!! THANK YOU!! IF I ever need a facility the end of my life, this is my desire to be here before entering my Heaveny home.
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August 2023 by judith harrington
excellent care with 2 of my dear friends. and i’ve worked icu for 38 years. i know good care when i see it.
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July 2023 by Carmen Looney
When my mom developed dka there dr instructed us to take her into the hospital to get it cleared up and once that was taken care of they would take us back in. So that's what we did, then after the hospital released her back into there care they come out to the house and the nurse tells us that they can't take her unless she signs a dnr. So we were stuck with no help and no way to get her back to the hospital without an expensive ambulance ride back to the er. This place is the worst. Nothing like making a devastating process even more traumatic.
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June 2023 by Abby Firestine
I can not say enough good things about the staff at Stillwater hospice and I will be forever thankful for the care they gave my mom in her last month of life and the support they gave my dad who was the main care giver to my mom and the support they gave me navigating from South Carolina. Keirsten was our case worker and Amanda was our nurse and they are absolutely outstanding human beings! No doubt they changed our lives. So much so for me when I go back to SC I’m going to volunteer at a hospice bc I have the overwhelming urge to give back.It was a rough start for them with my parents and their lack of understanding of what was happening but they never gave up.In fact every phone operator & nurse and stand in nurse for Amanda that we met were so kind and caring.I have zero complaints about still water hospice and I am forever grateful for the genuine hearts & care they gave both of my parents. If everyone in the world was like them it would be a much better place.Thank y’all so so so very much!
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February 2023 by Nancy Riddle
I was working with the case manager at Lutheran General and was told my mom couldn’t go into a nursing facility because of her aggressive state she was in. I thought it was hospital dementia. No one at Lutheran would say what it was exactly, but we were told no nursing home would take her. I was nervous and scared. The case manager said Stillwater would. The team was professional from start to finish. I first met with the intake nurse who explained everything to me. She said that the head of Stillwater’s geriatric doctor visited my mom and reviewed her charts…she knew immediately that my mom had sepsis delirium-no other doctor in the Lutheran General Hospital in Ft. Wayne knew this when my mom was in ICU! Stillwater took my mom immediately from Lutheran via ambulance and I followed. They had a room ready. I never had to handle any bills-there was just an intake form about my mom’s likes and dislikes-favorite music, foods, etc. They had a care package of food and water ready in the room for me, too. I met with the social worker and also the head nurse, Wava. They were awesome. They answered all my questions, including if my mom could stay on extra days, which she could…for $250/day, which is a good rate! We were initially told a maximum of one week, so that’s my only criticism. This is an inpatient hospice, which I learned is different and required for cases like my mom, because she would have hurt herself or others because of the delirium. They took excellent care of my mom. They were all so kind. My mom was so clean and smelled so nice from her baths and her clean sheets. They had a fidget blanket which told me they understood their patients. She was kept comfortable on her pain meds.The grounds are gorgeous. Oh, and I accidentally left my laptop there and was too exhausted to go back and get it. They kept it in safe-keeping for me…it wasn’t stolen so I was glad I could trust them with that, but I don’t recommend leaving valuables on your loved one or in the room. This is a non-profit, which I loved, too.
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December 2022 by Rob Catania dog dad
.....Very abusive employees ....just abuse and neglect.......They have tried many times to remove my review, and they actually threaten anyone who posts any negative reviews....They have changed their business name , but remain the same nefarious owners and employees.
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December 2022 by Allison Liddy
If peace and comfort are what you’re looking for in your loved ones final days then keep looking.Following a 2.5 year battle with cancer my 7 year old daughter was placed on hospice. The job that Stillwater had with our family was providing comfort and peace at home for her final days, the only thing I could ask for and something I was under the impression was their purpose. The only pain medication provided was morphine and when that wasn’t working they recommended the hospital. So, they recommended we do the one thing we hired them to avoid. I’d asked for other options for days before it got “really bad”. Then, as Saturday rolled around the fact that it was a weekend was an excuse for their neglect.Her battle brought a lot of traumatizing experiences, but the utmost traumatizing moments experienced were at the hands of Stillwater.The generic response you’ll reply with about grieving and HIPAA is demeaning & a poor response to the lack of care provided.
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October 2022 by Janet Workman
I do not have my husband at the home but he has been on Visiting Nurse/Stillwater Hospice for 1 1/2 years and I cannot praise the care he has been given, the deep concern for him and the family is amazing, I have not found one employee that I can complain about. I recommend it very highly
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May 2022 by Lindon Robertson
Our experience with Stillwater was excellent. Caring, compassionate, and responsive. We felt they were there for a very important purpose and knew it, and each person helped to fulfill it.
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May 2022 by L R.
We faced the terrible decisions of caring for our father at home or entrusting a hospice center in his final stages of fighting cancer. From beginning to end, we felt the care and compassion from everyone at Stillwater was mission oriented and top-notch. Clear communications, responsive to needs, and especially caring to our Dad and us as a family. They helped us to understand each step and to know what we might expect as he passed. There is no preparing for it and we were thankful for the Stillwater staff and facility.
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August 2021 by Nicole M.
Over promised and under delivered. My grandmother deserved better than their false promises. They assured us that their goal was to provide comfort care, but my grandma suffered for three days before finally receiving the comfort they promised....just hours before she passed away. Fortunately she was comfortable for at least a few hours before she passed. During the "sales pitch" they also stated that grief counseling or something of that sort, would be available for the family following the death of our loved one. The only contact they made with my mom was to send a survey to her six months later. And when mom didn't submit it immediately they kept sending additional request ls for her to complete it. If they had been as relentless at providing comfort to my grandma in her final days, as they were to try to get their ridiculous survey returned, this review might have been five stars instead of one .
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July 2021 by Stacys Ratcliffe
A great experience. Nurses answer any question. They are very patient with family. They are very caring to the patient. They understand that the family is going through a process that has many stages. They are special people for choosing to work there.
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May 2021 by Bill O'Neill
Our family had a wonderful, kind, caring experience with the staff at visiting nurse and hospice. We felt very fortunate and grateful that our family member could spend his last days and hours in their care.
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April 2021 by Latika La-Shae AndThenWhat?
I can't say enough good things about Visiting Nurse hospice care. They made my grandmother's transition wonderful. Every time we needed something, Visiting Nurse was delivering it almost immediately (within an hour). I can say so much about them but I don't have the space. If my family ever needs hospice care again, we will definitely be calling Visiting Nurse.
