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March 2024 by H H
I wont do business with this bank ever again. Ruined my 830 credit score and 100% payment history by buyin my mortage and not havin the correct correct contact information. Didnt find out my mortgage wasnt wasnt paid till a month later when i logged into myloans. I will be transferring my loan with a higher interest rate
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June 2022 by David Strader
ATM is great. Easy in and out. Nice people to work with.
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April 2022 by Jyothi Venkat
I am having a miserable time dealing with the people who work there. They dont call back. They have no clue what is happening with transactions at their bank. They talk like the customer is a fool. I am looking to cancelling my accounts and taking my business elsewhere.
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March 2022 by Michael Dagle
Benard was extremely friendly, knowledgeable, helpful, and quick. I would definitely use him for any further needs from Flagstar.
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November 2021 by Diane Freimuth
Very nice & helpful!
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June 2021 by Claudia E. Huezo
They are really nice and explain everything well but I asked to open a second account and have not received my new card yet. I’ve called several times and no one answers, I’ve even left a voice message a couple of days ago and they have yet to call me back.
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March 2021 by David Fruchey
We had a suspected case of fraud on our checking account. The people at the local branch were very helpful in getting a our account transferred to a new checking account.
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August 2020 by William Bourne
I have nothing but stellar performance from the nice and friendly people who great with a smile every time. My relationship banker, Stephanie Dail is available and helps me with any issues or matters that I need attending. A whole different attitude than Wells Fargo where they were constantly badgering my wife to switch checking accounts! I love Flagstar.
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June 2020 by Tim Grissom
I wanted to access my safe deposit box. I had a clear understanding and was agreeable to the necessity of wearing a mask and limiting exposure. They gave me an appointment time and, while on the phone, asked me questions relative to possible Covid exposure. We recently returned from Florida and this resulted in having to call me back after consulting with the manager. You have to understand that the case rate in the county in Florida in which we live and the case rate of Covid in the county we live in in Indiana is less than the county in which the bank branch sits. After I arrived, I had to fill out a form (same questions asked over the phone but included my occupation?). The form had several significant errors - state Michigan vs Indiana, if I traveled from or thru a state that had declared a state of emergency (48 states and the federal gov’t have declared an emergency). I commented on the errors on the form. I crossed out/fixed errors on the form. Signed it. The manager approached me about my complaints regarding the form. He argued “it was for my safety” and that it was a company form, “not his form”. I guess the employees with Flagstar have no ability to suggest changes in procedure or process.The whole experience reminded me of the transition from Wells Fargo to Flagstar. “ Not my problem. Complain to corporate.“In my prior life, I worked in an environment where employees were enabled/encouraged to suggest changes in procedure and process. That is safety.
