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September 2024 by Jeff Deraway
I switched to Comcast one month ago and it could be the worst service streaming service customer service I’ve ever experienced in my life don’t use them
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September 2024 by Sarah Smith
I love Xfinity. I switched my phone service about 6 months ago ago because it was way cheaper than AT&T.
I had issues with my phone and Chrys helped me on a time crunch, replaced my SIM card and service is good as new. Thank you Chrys!!
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August 2024 by Karen
I tried to find out why my bill almost doubled and they said your promotion was over. I've been a customer for about 3 years. I think this is a way to raise the prices. Then when I did an online chat, they offered me a price, but it would still cost me $25-30 extra per month so I called to talk to someone and they said no there is no promotion and the only way to get that price is to cut your speed down. He was very condescending!!!!! I am very disappointed in the price increase as well as the dishonesty!!!!
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June 2024 by SmellyAnn Bee
Xfinity likes to come to our apartment complex and cut internet to other providers where their lines are clearly labeled. They’ve been doing this for years.
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April 2024 by Susan Valadez
Bad customer service. Got sent 2 modems and only need one. Can someone come and get it or send me a return prepaid box
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April 2024 by Sidney Grepke
Came in to get internet set up for my home, and was greeted & helped by Dalton. He was super helpful and friendly through the whole process. It was an in-n-out service in under 30 minutes! I recommend going in and seeing Dalton for all your Xfinity needs! :)
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April 2024 by Tyler Miller
Love waking up to my Alexa run household and can't even turn on lights because you guys are always doing maintenence. Quick to bill us and no answers when there is no internet. If I had a different choice I'd go with them immediately. PoS service
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April 2024 by Jeff Bower
I have FIVE accounts with you. Words do not express how much I HATE WORKING WITH YOU! Your AI phone system sucks so bad you should all be fired. The lady in the Philippines who I'm talking to right now just told me she hears this all day... people call and they are all pissed off by the time they get a human being.
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November 2023 by Joshua Horner
Great service in this store.
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November 2023 by Jennie Hartley
Much surpassed my expectations.
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October 2023 by Aung Hein
Xfinity is lier. They increased fees every year without any notice. Lier Lier....... I am done with the lier.
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August 2023 by SSGT JMR JMR
They will lie and take money out of your account without permission, do not do business with these people. As I'm typing this they are lying to my husband over the phone. The rep at the Xfinity store at the Jefferson Point location lied directly to our faces, and told us that our combined bill would be one amount and it was nothing near that. Come to find out they have done this to countless people.
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May 2023 by _
Will not be continuing my services with them and terrible customer service, I was definitely scammed be careful go with frontier.
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April 2023 by David Kattau
Nice space. Friendly staff. Matt is a Rock Star !
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April 2023 by Connie N
Went to find affordable internet/ wi-fi as my plan went up $22 this month. My rep quickly looked me up and checked what promos were available. Within 10 minutes, I had the same plan for $5 less than I paid before the rate hike. Easy peasy! So happy I went into the Xfinity store on Illinois Rd!!!
