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February 2024 by Kyley Shaffer
Elmer is amazing! Helped me find a plan that met all my family's needs and saved me money! He's got an amazing personality and always has a smile on his face!
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January 2024 by Fdn Future
They’re not honest people I repeat they’re not honest people . They’ll try to offer you something for free but add the price on top of what u busying
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December 2023 by nicolee childers
This store is absolutely ridiculous. I bought a phone and was charged for a 20 dollar phone case that I didn't want. Not to mention I went to get my id the day after just to find out someone had applied online to get my id on the same day I got the phone about an hr after I had given the guy working at Metro all my information. My mom had given him her information too because I couldn't find my id and now she just got notified that someone bought 500 dollars in towels using her name on PayPal and again it happened right after giving this man her info. So you tell me what's going on here. Not to mention he put me on a higher plan than I asked for. If I could rate it a zero I would.
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July 2023 by H Carter
Be careful with this place. I'm a truck driver. Not even from the state stop here. Because my phone was acting up, purchase a brand new phone at this location. Come to find out, these people are hacking into our phones.I will be purchasing a new phone and also a number getting away from metro pcs Because this is getting ridiculous. They will not answer their phone because they already have your money and your information. I believe this is with every metro PC s location. Just be careful out there, guys.
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May 2023 by Curtis Roy
Great gentleman, stories very distinguished and clean. I love going there to buy my acessories and pay my bill it's always a great way to get things done real fast, if anyting this is where I'll buy all in the rest of our remaining problems are accessories that I'll ever need, keep up the good work
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April 2023 by Sharon Star
This was the best service when dealing with cell phones that I've ever had The man that was helping us was very knowledgeable he was thoughtful he was friendly it was just great all the way around I will definitely be back when it's time to get work done or to get a new phone.
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March 2023 by Cassie M.
There is ALWAYS a sign on the door saying be right back, but 45 min isn't right back. Then as if waiting wasn't bad enough the little girl that works there, needs smacked. She exhibits anything but customer service. I'm surprised someone hasn't snatched the life out of her.
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February 2023 by Debra Vandivier
I went into this store and this Indian guy helped me get my Gmail Password back within just a few minutes,it was unbelievable 5/5 would recommend going there for phone problems or service
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October 2022 by Charles Polston
Went in today because I needed my number switched from my old phone to my new one and had problems completing it myself from home. The associate who helped me not only completed what I needed but also reduced my monthly bill by a third by reevaluating the plan we have had with them for the last 2 years. Beyond pleased with my visit.
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August 2022 by Rachel Polston
Went in today because I needed my number switched from my old phone to my new one and had problems completing it myself from home. The associate who helped me not only completed what I needed but also reduced my monthly bill by a third by reevaluating the plan we have had with them for the last 2 years. Beyond pleased with my visit.
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March 2022 by Sue Cheeley
Job well done!
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December 2021 by roger chung
Worst store I've been to. Manager was to busy eating pizza and playing on his phone and the other kid was new had no idea what he was doing. Acted like was a problem because I was a customer and bothering them. First time ever dealing with TMobile and last. Been with Verizon 14 years and will stay....
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July 2021 by Carrie Tumey
I have been calling the Franklin Indiana store all day. And have not gotten any one to answer. Good customer service you pick up the phone by the third ring.
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April 2021 by joe payton
Great location very friendly staff
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March 2021 by Suanne Huffaker
DO NOT go to this store! NOT only was I treated rudely.... But we were paying for someone else's phone for months and wasn't remembrance back! They acted like it was a favor to have my son's number changed...so he wasn't sharing a phone line with a complete stranger! I WISH I could give 0 Stars!
