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March 2024 by RainyDay Weather
Fire. That’s all that needs to be said. Try the cheesesteak. Try everything. you won’t regret it ??⬆️
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January 2024 by Autry The Athlete
After the high school football game we stopped for a late dinner, we confirmed when parking that we would have time to order and eat inside and saw that closing was not until 10pm. It was around 9:15pm when we walked in. The floors were mopped and rather wet (which is fine we appreciate a clean restaurant), one of the young ladies on the grill immediately rolled her eyes, and seemed irritated that we were there. When my husband asked if we could eat inside or if they were closing the cashier then emphasized that they had started closing, but then regressed and said but we could do either. I completely understand that it’s Friday night and these young ladies probably have better things to do and want to get out as soon as possible. But with all the demeanors we experienced I can tell you we just will go next door to wing stop next time. One of our sandwiches was also not made as ordered, but we didn’t go back in. If your sign states you close at 10, it feels very unwelcoming when you come in with 40 minutes and not feel like you should stay. (Photo to show the time- this was after we ordered and paid and I went to wait in the car)
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January 2024 by Samantha Gunn
I use to really enjoy this penn station, food was fresh and delicious and staff was super kind. There is a new female manager and the last two times I have ordered she has been there. I am not a person who leaves reviews usually. I typically just kind of take the loss and move on. Managing in customer service for 13 years, poor customer service grinds my gears but especially when its from management. I ordered over the weekend and the phone greeting was immediately informed that they closed in 30 minutes, I asked can I still order and was told yes if I could get there within 15 minutes. I still ordered and I even apologized that they had to make my sandwich so close to close. (This is all interaction with the manager) I then placed a door dash order this evening. About $60 worth, I called to ask to have mayonnaise added to a sandwich employee that answers the phone is super friendly and says yes. Manager interrupts her yelling from where ever she is and says we can't do that. Odd?? I have done this countless times before but ok, I say I'm not going to argue can you please just put several mayonnaise packets in the bag. Food comes and no mayonnaise. It costs nothing to be kind and I am PAYING for your service and YOU are getting PAID to work. Makes no sense. I feel terrible for the team that has to work with her. Poor leaders drive away good employees and will drive away customers even more.
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December 2023 by C “Jedi” meek
There fries are amazing and the pizza is so
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December 2023 by Ali Albanna
Worst customer service ever, 12/15/2023 at 3:30 PM one of the girls used the f word because she had to fix my order and she forgot to add it in the first time.
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December 2023 by J S
This place used to be great. The staff has gotten worse. How do you have a coupon for BOGO, order two $9.50 subs the total is $20.00 and you argue it took the coupon off. Not only you lost a sale. You lost a customer who used to drive from Indy to eat at your location. Do
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December 2023 by Grace Cupp
Super good! And Ashlynn, the person giving us our food, was really nice and hooked us UP with those fries.
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October 2023 by Brett Gill
Be careful get food from here. I was get food from here tonight.Seen an employee cleaning in the dining room and was pick up the mats off the floor. Think god for the customer that said some to the employee she went from pick up the mats to bagging the food with the same gloves on. When the customer said something to her the manager Jade want to get mad at the customer for saying something to the employee. He had ever right to say something she could have made someone very sick to night. They manager didn’t even care what the customer had to say he made her remake all the food. She wasn’t happy when he ask for for it to be remade. So if you order food tonight around 845 to 930 that could have been your food.
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October 2023 by Mark M
Franklin facility is great and the people were
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August 2023 by Jacob Anderson
Always nice to me when I come in, foods
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July 2023 by Sharon Star
This is my first time here and I love their sandwiches. Hot fries and good service.
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June 2023 by Angie “Ang” Steineck
I eat at the franklin restaurant once a week or every other week. The girls are always so sweet. My food is always hot and fresh and so yummy. love Penn station...
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June 2023 by Aiden Rinearson
Awesome amazing food and great workers. Would recommend
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June 2023 by NuKe Grimm
Penn Station has my favorite fries, bar none. I used to go to one by an old job so often, they put my picture on the wall. My girl laughs at the sign every time we pass one, because she says it look like it says, "Peast Coast Subs" I also like the chicken parm
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June 2023 by Chris Reeves
The employees here were courteous efficient, accurate. That almost never happens these days. Great job.
