Pep Boys in Franklin, IN, is a highly regarded auto service and tire shop known for its exceptional customer service and expertise. The shop specializes in a range of services, including tire repair, oil changes, and comprehensive auto maintenance. Customers have praised the staff, particularly a technician named Cliff, for their willingness to assist in emergencies, showcasing honesty and dedication to helping others. One customer shared how Cliff provided emergency repairs to a breakdown situation, allowing for quick recovery without unnecessary charges.
The store also received positive feedback for its prompt service, even accommodating last-minute tire replacements just before closing time. Customers appreciate the competitive pricing on tires, including well-known brands like Michelin, and the quality of services, such as precise alignments. Additionally, the team is recognized for their helpfulness, as they go above and beyond to teach customers how to perform simple tasks, like adding air to tires, without charging for assistance.
With over 100 years of experience, Pep Boys is committed to providing reliable and professional auto care, including services for hybrid and electric vehicles. The combination of expert technicians, quality products, and a customer-first approach makes Pep Boys a trusted choice for auto needs in the local community.
Very quick and helpful. Came in 20 mins before close and they were able to get me squared away and back on the road. Jim was extremely helpful and would highly recommend.
July 2026
The receptionist was amazing. Had a great conversation for it being 8am. The technicians are knowledgeable. And if they can't help you they will give you honest answer with the best recommendations.
Thank You for the help guys .. your Great!
July 2026
They were friendly and professional. I went to get my car inspected under warranty (Silver Rock) they changed both front wheel bearings and did a complementary inspection. After a couple of weeks my car doesn't make that weird noise anymore.
