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November 2023 by Trash Gaming
Mine was months ago waited 45m for truck to show driver was rude to both my wife and my mother refused to take my car bc ut was "dirty" on the inside sorry I have 2 kids and work 40 plus a week and then I called dispatch to complain and they said we threatened their drive which was a bold face lie and told us they were sending photos of my cars inside to the insurance company she was rude as hell and the whole experience is honestly worth negative stars kinda hope to see them go out of business if this is how they operateService: Car towing
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November 2023 by Joel
Just had the pleasure of meeting Shawn, under unfortunate circumstances AND all the way up in Charlotte, MI.He was in a uniform, very polite, knew what he was doing….not to mention, able and willing to do what a local company refused to do. THANKS AGAIN!
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August 2023 by Ed Hodges
Charles was fantastic, careful, and solved a lot of problems all while keeping us cool on a 100 degree day. Thank you Charles!
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May 2023 by Susan K.
Your company lies. You fruad insurance company out of money in other states from service calls you do not do. You were caught red handed today May 27th 2023 @ 1010am eastern time. This isnt the first time. Oh and I'm sure it's not the last. Someone needs to put a stop to you. I'm listening and watching. So how many more thousands are you going to get away with before they catch you? Or perhaps they are noticing already. Goldstar beware, its not to nice to mistreat others.
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December 2022 by Cristy Keiser
Was called by my insurance at 4 o’clock. I am now sitting here and it is 1050 at night. They finally said if they was gonna show up they said that they was taking the insurance to tow. The vehicle wasn’t even in the right place of where that they was going to tow it wanted to drive my vehicle up on their towing truck, and I told him that the wheel was about to fall off. They still proceeded to ask if they could drive it up there. I told them that they would be paying for the damages. If my wheel does fall off I will bearing. What is my problem and then told me that I had to pay them $147 plus my insurance to tow my vehicle whenever I was told by my insurance I have $100 deductible and the lady was very rude that was getting ready to tow it and no apologies of why she was six hours late seriously they wouldn’t even got one star that I had to put that is to give this reviewService: Car towing
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December 2022 by John Vandyke
My insurance company called them to move my vehicle from the storage area where it was towed to after the accident and to move it to collision repair. I get my vehicle was damaged but you could clearly see where the driver jackknifed my car broke coolant lines and a radiator then backed my car into a parking spot. Try doing what's right when people are not looking. More damage to my car just isn't cool.
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November 2022 by Megan Burtch
I blew a tire on i-94 yesterday and was stuck on the highway for a few hrs with my pup. The gentlemen was very nice and helpful. He ended up having to tow me to a mechanic. It was a rough day for me so it was nice having kind help.Services: Car towing
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October 2022 by Casandra Emmans
If I could leave zero stars I would. Locked my keys in my car Gold Star called and said they were an hour and a half away. Then called back and basically told me to do it myself and then canceled the request when I couldn't do it myself. Horrible customer service.
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September 2022 by L S
Time given was within 90 minutes, came in 60 minutes! The driver 'Jake" was professional, friendly and helpful. Excellent service! Highly recommend based on my experience
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August 2022 by Deshina Wilson
I requested a tow at 7:20pm , waiting about a hour in a half to call and get a update , my truck was at a mechanic shop & whoever I spoke with asked if any money was owed , I said no they haven’t even began to work on my truck that is why I am moving it , and explained where my keys are .. (anyone who’s had their car in a shop knows the shop keeps the keys and the doors locked) .. it has now been 7 hours and my truck has still not been picked up , I finally canceled my service through them .. when I talked with someone before canceling my service they lied and said they had no information about if money was owed or not .. but told my insurance company that I told them the vehicle was at a mechanic shop & where the keys where located and no money was owed also telling her they will get to it when they can .. EXTREMELY unacceptable to have someone waiting 7 hours for their vehicle to be towed ! Poor business !!! I will not be using them again !
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July 2022 by Katy abendroth
Everytime they gave me an eta still didnt show waited in my vehicle for a flat tire change for over 4 hrs! Then he couldnt get lug nuts off and had to tow it to the tire shop tried for like a min to get them offService: Tire change
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July 2022 by Bakari Muya
Honestly the lady over the phone was so rude and disrespectful for no reason. I just wanted to ask a few questions and she was yelling and being demanding and honestly I haven’t even got the tow yet but I wouldn’t recommend this place to anyone. I think they need better staff.Service: Car towing
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July 2022 by Jason Bradley
Waited over 5 hrs for a tow before canceling on a normal summer day. The tow truck was scheduled to be at my location in 2 hrs. When I called the dispatcher he kept telling me the tow truck will be there in 30 mins. I called around three times during my five hr wait and that was the response and he did not seem to care to help figure things out. At that point I decided to cancel the request and make a new one through another provider who took care of everything in a 1 hr.Service: Car towing
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July 2022 by Jason Emmons
If you want to wait four hours for a tow that they said would take two hours then this is the place. Horribly slow service. They made up a time to arrive and then took two more hours beyond that time. I would give 0 stars if I could. Called for the tow on a Monday at 12:30 at 4:30 I am still waiting. Called three times and was told each time that it would be 30 minutes. Still waiting......Service: Local hauling
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July 2022 by matt small
Excellent service! Timely, polite, efficient, and just all around professional. While my service was rather simple it wasn’t any less appreciated. Thanks !Service: Car lockouts
