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September 2019 by Syltoya S.
This review is for Allan D. Christensen. He was amazing! He helped me with everything I needed and more! His energy was great and I'm grateful I got to work with him!
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August 2019 by Colleen M.
I go in here occasionally to take care of transactions however it's not my favorite branch. The coffee is horrible. The tellers are just OK. One teller upset me one day to the point I asked for the manager. She said she was on vacation and the matter never got solved. Millennials need more training on proper communication. I like the convenience of the location.
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July 2019 by Alexandra F.
It is a beautiful Saturday morning. As I walk from Hillcrest to the Little Italy Farmers market I stop into this Chase bank to retrieve cash. There was one then two staff behind their bullet proof windows. Only one person in front of me. When it's my turn, I tell teller right away I am there for two things. To retrieve cash and to use the restroom. Since I was on a walk I'm traveling light and do not have my atm card yet my husband's. No biggie, I insert card and my pin. Teller tells me she cannot give me cash for I'm not on the account. After some polite dialogue I tell her I understand and if I could please use the restroom. She told me no, for, "we do not have sufficient staff.... Blah blah, blah, blah. But you can go to Starbucks down the street and use the restroom their...." I am not one to ask for a restroom and unless I need to use the restroom. I am also not one to go into Starbucks and use the restroom for free. Last thing I need was to buy coffee. I went to a local restaurant, let them know I needed to use restroom and I would be back to order. No worries they said. Now that is a professional staff that can think on their feet and assess each situation. Shame on Chase instructing their staff," we do not have sufficient staff.... And oh by the way GO USE Starbucks." Chase sucks.
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June 2019 by Max H.
Cash bank gold Jules jewels diamonds freedom to go anywere saftey at all times we will Mack you feel at home
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March 2019 by Chris L.
It takes a lot for me to write a review; but this branch earned this one. When I visited, there was a long line. When at the front of said line, a teller called me to her window. I told her I would like to cash a check, then I signed it and provided two types of ID. After a few moments she handed all documents back and said "Go ahead and wait in line and she'll take care of you", pointing to the next teller. I informed her I was just in line (!!!) - to no avail. Apparently she was helping her co-worker by somehow screening customers. To the back of the line I went. The second teller said she couldn't cash the check without first having me give my phone number so she could send me a text message for security (think about that for a moment). I explained that I already submitted a government ID as well as a Chase credit card and I did not have my phone. I asked if she could instead call the maker - no. Then I asked if the signature matched & the check sequence was normal - yes. But still I was refused. I believe the employees there are paid minimum wage or close to it and consequently not allowed to take initiative. Therefore the policies must be very strict to prevent mistakes by ill-trained, under-educated staff.
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March 2019 by Audrey W.
THE WORST LOCATION. Waited in line with only 1 teller working while manager just sat at her desk.
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January 2019 by Naomi B.
Who said big banks don't have heart. The staff is awesome. I like it when they giggle at my stories. The new manager is very understanding and feels for financial issues. Big bank maybe but its made up of people.
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October 2018 by Sash U.
Came to the bank today with 200 dollars in quarters wrapped in paper try to exchange for paper bills.That was the worst customer service in my entire life.I was only customer.How much do you have teller asked me? I said 200. Oh well she goes we only can do 100.Okay is that written policy or you just made it up I asked?This is my policy she replayed.I raised my voice and manager with same attitude came by.100 only.Can I see the policy written document.No you can manager replayed it is my policy.She asked if I`m a member and I told her that I do not want to be, because of customer service she gives to the regular citizens. I had enough bad experience with Chase without being a member.Thank you for bad customer service I saved buck or two.Wells Fargo rocks.
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June 2018 by Jaclyn W.
WOW WOW WOW!!! The customer service and dedication of the employees there, specifically Majda, is phenomenal!!!!!! Majda helped me immensely in a very annoying and upsetting situation. She was kind, calm, and sympathetic in person. After I left however she did Majda magic and solved a problem. She followed up immediately and was gracious and sweet over the phone. Natalie was also very kind and helpful to us, what a great experience!
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December 2017 by Kevin W.
Just had very unpleasant exchange with the branch manager and all I was doing was making a deposit; very angry, patronizing and rude...treated me like an employee, not a customer.
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June 2017 by Touradj B.
Terrible bank. People who work there do not tell the truth and do not honor their offers. Stay away from Chase if you can!
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May 2017 by Daniel M.
Very slow service. There was 10 people in line behind for over 30 minutes and only one teller. However, there seemed to be 3 a couple managers. Took me 40 minutes to get help and there was only one person in line a head of me.
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March 2017 by Latonia D.
Awesome bank. The people are nice and very helpful. My favorite one is next to Vons on Washington, but this one is closer and it has great service too.
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April 2016 by Julie F.
The absolute worst bank you could ever invest your money. I am an ex Chase member due to ridiculous fees and horrible customer service. To top that off, I went into this particular location to cash a new paycheck from my employer. They are members and asked that I cash my first paycheck there before I set up direct deposit. When I went in the snotty teller told me that it would be $8 for a non-member to cash a paycheck. I told her my employer has a long standing relationship but it didn't matter. I could understand $1 or $3, but $8? Please. THEN I was in a pinch and needed to break a $20 and thought, I'll just try the bank. (I live on the same block) Ms. Attitude was working again and asked me for my member card with a smirk and I told her I wasn't a member and she said she wouldn't break it if I wasn't a member. I said, "For real? This is American currency" and walked away. As I left she yelled as I had my back to her, "I TOLD YOU THAT LAST WEEK!" ARE YOU KIDDING ME?!?!?! She should be fired. There is no excuse to be yelling through a glass booth at anyone if you are in the service industry. The horrible part is that I think she was training someone. Way to go CHASE, you are breeding bad service. I know for a fact Mission Federal will break currency even if you are not a member. I've done it several times at different branches and have never once been asked for a member number or ID. I had to do that for my job and B of A does it every time too. Do yourself a favor. Go to Mission Federal Credit Union. A million times better and friendlier.
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December 2015 by Ab J.
Bad service, slow and not helpful at all. Lousy people working behind counter didn't want to try and help me at any point after walking in door. Never going back to a Chase again.