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March 2024 by Daniel P.
My girlfriend called O'Reillys in Goshen Indiana yesterday at around 1p. She asked them if a ball joint press was available and they told her there would be one available at 4:30p. I arrived at 4:20p and the 4:30 truck had not arrived the parts guy claimed. I told him I would wait. The parts guy said he would call to find out when the 4:30 would arrive but he never told me if or when the 4:30 Would arrive he just went back to stocking shelves. At 5p the 4:30 had not arrived and because the parts guy didn't confirm the 4:30 was even coming , I left. Terrible customer service there. I won't go back.
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January 2024 by John Maust
Great customer service
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November 2023 by Marty Brumbaugh (ROCKY)
It's nice this place is reliable again
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September 2023 by Peter Burkey
Always helpful auto parts people. $10 per battery buy-back is great, and competitive prices on everything else.
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May 2023 by Nadia Perez
Staff here was very friendly and helpful. I was impressed with the service they gave me, I pulled in with my car literally steaming from under the hood, they came out before I even got out of my vehicle. Unfortunately the code reader didn't work on my car, but they were very gracious and let me wait there until I got my car issues addressed and purchased a part that will hopefully take care of the issue.
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April 2023 by Al Clements
Good O'Reilly auto store to visit.Nice and clean, friendly employees.?
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April 2023 by Jeff Bigler
All the parts they gave us were wrong, more than once! 4 trips back there and still wrong. But according to their computer looking things up with the Vin number they were supposedly what we needed, but were not! People behind the counter knew nothing. I wasn't sure they even pulled the right parts. I'll never go back
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January 2023 by Matthew Pollard
I went to Adavance just before and they didn't help me.. O'Reilly went out of their way and helped me. I'd recommend them for sure.
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September 2022 by Jeff Nelson
Didn't have the ball joints or end links I needed for H3 repairs.... But nobody else did either so...
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June 2022 by Chris Craig
I used to love to go to the goshen oreilly . Seems like a few weeks ago they started hiring ppl that don't know the first thing about what their doing . I asked if the girl could check and see if my brake pads were under warranty. Instead of looking up my phone number she asked me what the vehicle was , what color the box was , and what the brand name of the pads were . All she had to do was look up my number and it would have told her that . I mentioned it three times . But to no avail . I used to love the knowledge in that store . Seems to be gone . I'll be going to advanced from now on
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May 2022 by Lori Johnson
I came in this store to buy wiper blades and back light bulbs for my car. And a few other things....I asked if they would help and they said NO. Even though they were justaround. I have to walk with a cane so it's kinda hard for me to do it. So I took them back in to get a refund. I went to auto zone and they were so.I will never shop here again! friendly and helped me
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May 2022 by Herschel Miller
Staff was friendly and helpful and had me in and out with my parts in no time at all.
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May 2022 by Marco Mattio
Do not shop at this location. Worst customer service. Harold will literally tell you to shop somewhere else. Does not price match local competitors.
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February 2022 by Terry Beres
They wanted $30.00 for one wiper blade, ONE! However they did sell a cheaper one for $10.00. Who in God's name would pay $60.00 for a pair of windshield wiper blades? What has this poor world come to?
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January 2022 by Travis Faulkner
Their computer is linked with the bmv, tell them your plate number and they will get your make,model,year and then your parts
