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August 2024 by Megan Brito
8/3/2024…. We had to use them to unlock my car first off dude was rude second I guess decided to help look for my key inside and ended up stealing from me got all in my car as I was checking the trunk.
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July 2024 by Charity Miller
My car was impounded by Goshen PD unfortunately.... The first day I went the lady working the counter was rude and obviously hated her job! I went back 2 days later and the younger guy was pleasant and helpful.
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May 2024 by Matt Heverly
Rude people and didn’t show up remotely close to when I asked them to. Use someone else
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April 2024 by Christy Macon
First of all I'm sure they're a good business, however their office staff is extremely rude. Their fees are excessive and inappropriately charged. They actually only gave us 2 1/2 BUSINESS DAYS to pick our car up before charging $100 for sending a letter telling us our car would be sold if not picked up by a certain date. Which they're not allowed to start charging storage fees until the car's been there for 24 hours so it was really only one and a half business days, and they're the ones who told us we couldn't pick our car up until this date because they were closed so they had been in touch with us to know we were coming to get it.
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April 2024 by Terry Pletcher
Great people. Very friendly.
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April 2024 by Beth K
Fast service. They were there within 10 minutes.
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April 2024 by Christopher Jones
First of all there's no other competition in this town, second of all the staff are very rude they've gouged prices they have no respect for anybody's property they work strictly with the city and they accumulate their funds that way they damage my vehicle there are things missing for contents they do not follow their own procedures that they are held to by the standard of the state it's unfortunate that they would not resolve any matters with me and now I have to go and take a step further but holding people accountable is what is needed here. I would love to resolve this issue with between them I called the police the police said it's a civil matter of course because the police work with these people here at Thompson's if the staff wasn't so rude and if there were more informative I guess we wouldn't have this problem now we need more evidence we need accountability Attorney general I'm knocking on your door please answer
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March 2024 by Jaquees Williams
My worst experience ever with a tow company. Very rude and unprofessional. Would not ever recommend or need their services ever again.
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March 2024 by Rick Smith
Quickly responded to my need. PJ was very courteous and respectful.
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February 2024 by Brett Freund
Good experience for the situation. Had to clean out our vehicle after an accident. Office help was friendly and nice, yard guy removed license plate for us! Good to know in case I need this type of service again.
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February 2024 by Debi Datema
I had a great experience with Thompson's Towing guys. They explained what they were doing & where they were taking my vehicle. They also offered advice on what to do next from the insurance perspective, which was new to me. Thanks guys!
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January 2024 by Wayne Knopsnyder
Stopped by to try to look at a vehicle that was in the impound area. They were very helpful but the vehicle wasn't even in the guys name that was trying to sell it.
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January 2024 by Nikki Wilson
I will definitely be using them again if I need assistance with towing a vehicle and make sure I send anyone that needs a tow truck :)
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November 2023 by Megan Stanger
When I tell you they are kind, courteous, professional and prompt know it's the truth. I waited for 6 hours for my insurance roadside assistance to help with towing. The finally got back to me to say they weren't able to help. I did a google search for local towing as it's not something I've ever had to utilize. They got to me instantly. He tried to troubleshoot upon arrival before having to ultimately tow it. It was stuck in the garage so I wasn't sure he would be able to even get it out. We weren't able to put it in neutral. He quickly got to work and pulled it out flawlessly and off to the dealership it went. I'm so thankful for the fast friendly service.
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November 2023 by wesley higgenbottom
Have worked with them and used them for years. I will oll ly have Thompson's Towing tow my vehicle. They are a great group of people and really care about what they do and it shows!!!
