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December 2023 by David Weiler
Saved us from buying a new ergo base. We were told at 2 previous styles it would not work with the mattresses. Thanks Jeremy.
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November 2023 by Stephen I.
I have purchased 2 top of the line beds in the last 10 years and my neighbor also purchased one after testing our bed. My latest bed is losing air and upon calling support I was asked to self diagnose the problem. I am 69 years old and trying to lift the bed with one hand and use the other hand to find things is very difficult. I thought paying $11000 for would entitle you to decent customer service but they need to come out and diagnose the problem and then come back with the proper part to fix the problem and they charge you for 2 calls. I am willing to pay one time for them to come out and fix the bed, but that is not their policy. They should be up front about their service when they sell the bed. If I had known about the lack of service, I never would have purchased the bed. Just make sure you are aware of their service after all the warranties are done.
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November 2023 by Marc S
Salesman looked my Wife and I in the eyes and Lied! I have worked in furniture sales before and know one of the biggest scams out there is a furniture or mattress warranty as there is always a clause that lets them out. So when the salesman went on and on about the 100 day risk free trial, I was very skeptical and asked a lot of questions. He replied multiple times "EVERYTHING holds a 100 day no questions asked return policy. I went as far as to ask "if I just load it all in my truck and bring it here I'd get my money back?" He said yes, " Absolutely" as long as its after 30 days but before 100 days. Well here we are , less then 100 days and this $5000 air mattress is destroying my back and giving me massive lower back pain. So we start looking into returning only to find out 1) the store does not accept returns on anything other then sheets. You have to go through corporate and deal with some call center, and 2) the Frame which costs more then the bed and none of the Smart features work without the sleep number mattress is none refundable. They will take a nasty used mattress and dirty sheets back but the Frame is were they draw the line. This is their SCAM. They will sell you on the package standing behind this "no Risk" trial knowing most people wont return it and get stuck with a useless frame that is the majority of the cost. However the gimmick is not was bothers me, what bothers me is the salesman just boldfaced lied about that and said many time Everything was 100% refundable no questions asked, And when your in the buying process they flip this little screen around and say sign here and here stating someone over the age of 18 will be in the home for delivery and set up. Not telling you this delivery agreement is actually the small print of the terms and conditions and is the only place stated they wont refund the frame.Update: 11/16/23It appears that salespeople lying about the "in home trial / risk free trial" is perfectly fine in Sleep Numbers book. As you can see from the response. The only thing they offer is a link to the terms and conditions that go against everything the salesman said. Appears to me the salesman needs to read these terms and conditions. My fault for listening to your salesman who said he just recently completed his training. However kudos to him for being slick and pulling off the " sign here to confirm someone 18 or older will be home" trick while actually getting you to agree to getting scammed. I was never even given the opportunity to read the terms and conditions of buying a bed, Is that part of the training process? Lie and scam to get them to sign, make them believe we have this worthless trial and then lie about what they are signing.Then to add to it, the thing already wont hold air throughout the night, so I'm curious as to what Im going to find out about the 10 yr warranty. What are they going to tell me as to how that's not covered now.
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October 2023 by Kim Donnell
Richard was so nice and patient. We tried our 3 top choices forever! He listened to what we wanted, didn't try to hard sell or talk us into the most expensive bed they had, and in the end helped us get the bed we wanted.
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September 2023 by bvv v
Very nice people in this store. Not pushy .to sell .very helpful
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July 2023 by Susan Wright
Richard was a fantastic young man. He helped up pick our second sleep number bed. Can't wait to try it!
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July 2023 by Cathy Fox
Love the phone call saying we had free money and needed to use it. That is awesome service
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March 2023 by Tara Nusbaum
The store was very clean and everyone was very nice. They answered all our questions and weren't pushy at all.
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October 2022 by Jason Huber
Great place to get great info if you are thinking of getting a sleep number no pressure and great time to buy right now huge savings..
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October 2022 by Chris Cummins
Robb was friendly and very informative and took time to answer questions. We didn't feel rushed or high pressure so we ended up buying.
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September 2022 by Susan Szynski
One in one experience..explained the fundamentals if the whole bed..all the choices in detail..Really a great experience that we purchased a bed..
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September 2022 by Scott Gruver
Kevin was very informative, professional, & answered any questions I had.
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August 2022 by Christina Trent
Do NOT buy a sleep number bed….they sleep great but their warranty decreases by a percentage every night after the first year. Any replacement parts needed after the first year you must purchase… do not believe they’re 15 year warranty they sell you when you’re in there to buy a brand new bed for $6000
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August 2022 by Matt Strozewski
John was fantastic my my wife and I went in not knowing much about sleep number and when I walked in John greeted me and put me through the whole experience I appreciated him taking time past closing to make sure my wife and I knew everything about our order thank you John!
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January 2022 by Edna Morton
We decided after 2 mattress purchases in the past 4 years or so, we needed to try Sleep Number. Robb was a great salesman! He showed us different mattresses and bases. He is very knowledgeable about the Sleep Number merchandise. We never felt pressured into anything. We decided to give Sleep Number a try. They have a 100 day return guarantee, so why not? We felt like with all the good information Robb gave us, we were able to make a good choice for the mattress & base that we chose. We will review the mattress after we sleep on it for a while. It will be delivered February 22nd. But, as for the store, it was clean with many mattresses to choose from, everyone there was knowledgeable and friendly. A fun experience! Thank you, Robb!