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October 2023 by Joe Anand-Obleton
Marian Constantinescu, Van Horne Jewelers's High-End Clockmaker, was outstanding! He serviced our grandfather clock in our home; the clock's not been working since my husband Michael was a child (his grandfather left it to his mother, and she left it to him). It had some broken and missing parts, yet Marian came prepared for what seems like any situation. It took him about four hours to fix, but his work was well-worth the wait. He paid so much attention to detail that he pointed out things I would never have noticed (like that he leveled it such that it would be parrellel with our wall which has a slight angle to it). We had to wait a few months to get the call that he was available, as he's the only clockmaker in about a hundred-mile radius, but we're so happy with his friendliness, professionalism, and patience in explaining to us basic care and maintenance. And when I offered him a tip, he wouldn't take; "It is my job."Van Horne Jewelers had great customer service. Thank you!
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September 2023 by Todd Hoogland
There is no other Jeweler in the South Bend area for me. Van Horne has always treated me the right way, as a family-owned business it’s what I expected.I have purchased several items from them within a few years of living in the area, multiple custom designs. They always take the time and care to make sure it’s done right the first time.I have never once had an issue dealing with any of their employees. Katie made the perfect custom ring for my wife, nailed it the very first time and we are thrilled with her and everyone else’s work. 10/10!
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September 2023 by Russell Micinski
My wife and I took an old wedding band in with one large diamond and a number of smaller diamonds and a few baguette diamonds. We had Katie Brenneman design an anniversary ring for my wife with the smaller diamonds and a pendant with the large diamond and 2 baguette diamonds. They both turned out beautiful! The jewler, Kevin did an awesome job of setting all the diamonds. We are very pleased with the results!
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September 2023 by Jeremy
Watch repair. Magical experience. I visited Van Horne for a simple watch battery but left a raving fan! How many places pulley your watch down to their "watch guru" and at the ring of a bell it returns. All seriousness, great people to work with.
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August 2023 by Jeffrey
I was in need of an updated appraisal of my wife’s 16 yr old wedding diamond for our insurance carrier. I am very hesitant to just leave her ring with someone that I don’t know for a appraisal. I called van Horne and spoke to a young man who said he had only been doing appraisals for four years. He said normally people leave their Jewellery for appraisals but offered a couple other company’s that he thought would do it while I waited.After talking with him for about 10 min. He was looking up the number for the company’s that he was talking about and I told him no need to give me the other company’s numbers that he had won my business! He said I should talk to Madison to see if he could do the appraisal while I waited.I thanked him for all his help and told him he was an asset to Van Horne.I called Madison a few days later and after talking to him about it for a few min he said he would do the appraisal while I waited. Great I said I really appreciate that. So Madison added to my desire to do business with Van Horne up until the time when he asked me about the cut, clarity and weight of the diamond. When I told him the details about the Diamond and told him it was 1.2 c he replied well that isn’t very large anymore now they are between 2 and 3 C. Wow that totally blew me away. I was very offended by his arrogance and insult about the diamonds size. This was $ 12,330.00 when I purchased it and it has steadily increased in value in every appraisal since then. I am still stunned by his statement and that was last October when I talked to him last.Madison will never see a penny of my money!!!!!!
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July 2023 by Jennifer Mounts Carpenter
I had such a great experience with the team at Van Horne. I was looking to upgrade my engagement ring to celebrate our 15th anniversary. I couldn't find anything I loved and Katie came to the rescue! She worked with me to identify styles I liked and then worked with me to design something I fell in love with. I couldn't be happier with the design process and quality of my ring.
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May 2023 by Gary D.
Very disappointed in Van Horne today. I have done business with them a few times. Took a bracelet in today to get the clasp looked at. The gentleman who repaired it did so in less than two minutes. He just tapped it couple times with a small hammer so it would clasp tightly. The lady who brought it to me charged me $10. After thinking about it, I was a little upset. I know a business needs to make money, but $10 for two minutes? That's $300 an hour. Well I was going to purchase a diamond necklace for my wife , for our anniversary. But I had a bad taste in my mouth about the bracelet repair , so I purchased my necklace elsewhere.
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May 2023 by Kyle Johnson
Won’t be going back!! For being a jewelry store, they surely don’t know how to care for watches. Took 3 in for battery replacement and repair, and when I went to pick them up, they were all stuffed in one money envelope-like paper bag. The worker proceeds to dump them out all at once into their padded box and doesn’t even acknowledge my comment about taking care of them. Not quite sure I understand the entire thought process in handling watches in such manner. Safe to say, I won’t be going back if that’s how they take care of people’s items.
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April 2023 by Catalina Milbrand
Katie from Van Horne helped me and my fiancé design my dream engagement ring. She was so helpful and kind throughout the whole process, and we couldn’t be happier with how it turned out.
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March 2023 by M
Doing business with Van Horne was splendid and Tammy there was very patient with me and my SO as we looked through options. No one there pushed me to expand my budget either and they worked hard to stay within that, and I still managed to walk out with a gorgeous ring at a very fair price. I would happily endorse this business as they're very professional, helpful, and thorough. They provided me with all the necessary paperwork and were diligent in giving me status updates on the ring as it was worked on. And huge shout-out to Tammy for all her patience and helpfulness! I couldn't be happier coming here for my jewelry needs! They even gave me a bottle of wine to celebrate with my SO which was not necessary but a very nice touch that demonstrates their commitment to making their customers happy. Just come here and you won't regret it!
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March 2023 by Andrew Long
Doreen was exceptionally helpful and knowledgeable! Showed us exactly what we were asking for and went above and beyond in my opinion to make us feel comfortable in our purchase. I tried other jewelry shops and none came close to the personalized touch and care that Doreen gave us. Van Horne is where we will be going for years to come. Thank you again to Doreen and Van Horne, your care doesn’t go unnoticed.
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January 2023 by Riley Jamieson
Working with Van Horne was truly amazing! I bought my fiancée’s engagement ring here and it is perfect and absolutely beautiful. The entire process was super easy and they were always available. Their customer service is unmatched. Doreen was so helpful to me every step of the way in making sure every detail was exactly how I imagined. So thankful for Doreen and Van Horne.
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December 2022 by Dave Wetterlund Jr
Van Horne Jewelers was excellent to work with and excellent in their pricing. My wife and I worked with Doreen, who was also great. She was helpful and responsive, answering questions and even explaining the pricing breakdown in detail. The entire experience with Van Horne was first rate!
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December 2022 by Joan horvath
We just purchased my engagement ring. Doreen Ruffles, and Michelle were so helpful. They made our experience fun, instead of stressful. I recommend anyone looking to purchase fine jewelry, but from Van Horne.
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December 2022 by Hodge Patel
I have a 17 year old stainless Submariner Rolex that needed to be serviced. The team at Van Horne looked at, called me back, gave me a fair estimate to make the Rolex look like new, and then returned it to me completely refurbished in three business days.I am back to loving my Rolex. Thank you, Van Horne. Definitely money well spent.I plan to take my other Rolex to them for servicing too!