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October 2023 by Chris Hanneman
The pharmacist is Very rude and unprofessional over the phone. I Called corporate. Called about a a speciality medicine and they were just blunt rude and said it’s not their problem and they can’t do anything. They also were saying they didn’t see prescriptions that were clearly in their system or we wouldn’t have received messages from them about it. They were also on the app. I called another CVS and it was a wonderful experience and they helped me.
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August 2023 by joy barley
I was having trouble printing out a picture and the clerk name Lexi helped me from start to finish she was so nice and helpful.
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April 2023 by Deb Williams
Called multiple times to ask a simple question. On hold for over 10 minutes each time. Needing to drive 30 minutes into Greencastle just to ask a simple question. That was the only way to speak to a representative at the Greencastle CVS Pharmacy. Instead of being polite, the rep said they are busy filling prescriptions and answering other phone calls. After 30 minutes of trying to call, obviously they are horribly understaff or the staff are not responsive to phone calls on hold in their phone system. Consider switching pharmacies…CVS has poor customer service.
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April 2023 by CJ MB
Locking the door before closing time then being rude as they leave. The one with all of the eyeliner... she's a real treat.
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January 2023 by Brooke Adams
I showed up to CVS 15 (maybe more) minutes before I needed to pick up my daughter from preschool. I waited in line the whole 15 minutes. By the time I got to the window (there were only two cars ahead of me) I was really in a time crunch. To my disappointment the lady at the window didn’t even acknowledge me. None of the staff did. So I drove away to get my daughter. After I got her, I came back. I finally got noticed by the staff only for them to say they were having issues with my insurance. I haven’t changed insurance so I am not sure why there was such an issue. I could tell the lady didn’t want to deal with me as it was about 15 minutes until she was due for her lunch break. She told me I could come back after 3. It should not take such trouble for me to obtain my medication. It certainly should not take THREE TRIPS. I will be switching pharmacies.
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January 2023 by Andrea England
This cvs is a joke! I am very sick. I received my text that my script was ready for pickup. My son goes up there and sits in line for 45 minutes and then they go yo lunch. He comes back sits in line again and they told him to come back in an hour. What is the point of the text that it is ready? Why do they not stop the line before going to lunch? This has got to be the worst pharmacy.
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November 2022 by Connor Lenihan
Needed an anti-biotic, dropped off the script at the window, but the pharm tech helping me very coldly took my script and told me to come back after lunch. Come back around 4:30 to find out she had left my script under a pile of other paperwork by the computer, and it hadn’t been processed.
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September 2022 by Matthew Brackin
It's in Greencastle Indiana and Angel D Roose or Angel D Fischer it's one of them not Brackin it's fake
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August 2022 by Chad Buddle
Worst customer service I have EVER received at a CVS. Four. FOUR employees sitting and staring at me , nobody saying a single thing and going about their business. Almost ten minutes in line and finally someone says All during this time, I am the only one in line. I will not be coming back nor will I ever use a CVS again unless I absolutely have to.
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July 2022 by Jenni Young
Sat in drive through line for over an hour for a covid test only to be told they can't test me because something messed up there end. They also asked me to shut my car off because they couldn't here me through my mask. Ridiculous. I was updated 1 time while sitting there and that was it. Then asked to drive around agian and wait to see if the nurse could figure it out.
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July 2022 by Theo T
Pharmacist lacks basic customer service skills. Won’t recommend this pharmacy.
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February 2022 by Natalie VonOgden
Worst pharmacy in the area... had script filled in Avon got it cancelled and called into this location. Was told can't be filled so I called in at 9am was told would take two hours to fill so I waited. Three hours later they finally managed to complete their task. Slow, rude, and does not follow guidelines. I worked at a CVS in a Indy and these ppl are the worst! Go somewhere else
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February 2022 by Angela Nettinga
, with like 3 minutes to spare. I called them explaining myself and where I was. She pleasantly told me she would be waiting at the drive thru window for me. And she was. Thank you so much for being so thoughtful and understanding. Thank you Sue because of you, I will be able to sleep tonight, no pain
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December 2021 by Terr J.
Any time I've called I've been placed on hold a long time. Today I waited 10 minutes and gave up. That's poor customer service. When are they going to put a Walgreens in this town?
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November 2021 by Donna Douglas
I used to get my pain meds filled there, then suddenly they informed me that I could only get one weeks worth at a time & that my insurance co. said that. I went to another pharmacy & got the entire months worth with no problem. Then I called my insurance co who said they NEVER told them to make me go every7 days. I guess they wanted the co-pay 4-5 times a month. My sister in law had a huge problem with them in the past too. I'd go ANYWHERE but there for my prescriptions.