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December 2022 by Chris Hymer
Poor customer service, don’t answer there phones! And the voice assistance is a joke I need to talk to a real person not a machine
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October 2022 by Bill Sayre
I do not bank here. My parents did and they passed recently. So I established the estate accounts at this bank. These people are wonderful, understanding, and rise above and beyond. This process is very emotional for me and my parents had assets in many different forms and places. Christina, Krista, and Scott have a "can do" presence which is so appreciated. The rest of the staff there has also been friendly and helpful making my visits there like coming home. Even though the assets my parents have all not all Chase and once this is complete the estate accounts will close, they still continue to work hard to help me. Once this is done, I intend to move many of my own accounts to Chase where I know they will be well attended. Thank you all, you have and continue to make this difficult process much better for me and I will be forever grateful.
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October 2022 by Erika Galyean
I needed to schedule a wire transfer for a mortgage loan and couldn't get anyone to answer the phone for days.
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January 2022 by H. Yee
Updated. Made appointment for notary public, to find out that none of the Chase allegedly will notarize a court-filed recorded document, I'm told. The person I made an online appointment could easily have contacted me in advance and asked the type of document and would have saved me an hour lunch trip. Why publicize notary public if you're going to excllude services? I am growing weary with Chase Bank. Too many rules and exceptions, have been a customer for decades, long before locally it was Chase bank. AFNB, it was back then.Updated. no safe deposit boxes. Awk awk. spelunking.Original I have had no issues with the bank machine at this location. I wish it dispensed other denominations than $20 bills though (I know of 2 other locations that do). I went in to get quarters and customer service was very courteous. At the moment I don't have any reason to give a lower or higher rating than 4, which is good rating.
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January 2022 by Marcia Ward
I always paid my bills online and never had a problem before..then I got a confirmation email for my gas bill but later found my gas bill had NOT been paid! Now I owe a big bill + a non payment fee. Now ( with a pandemic out of control) I have to hire a car to go and get a money order and pay the bill in a busy store. I'm looking for a new bank. If I could give a 0 star , I would.
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January 2022 by Jennifer Huczko
No one ever answers the phone! A year later and it just gets worse! We have banked at the Greenfield location for over 32 years. We took our mother to close her IRA because she is 87 and moving in to assisted living. They were SO rude! They knew all of us by name but refused to help because she didn’t have her ID! Do not bank with them!
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January 2022 by Randy Cornett
I love this bank, they have done everything they can to help me and it's been amazing, I pay all my bills with auto pay and I love zelle it makes it so easy to send money to my kids.Thank you Chase for being so helpful!!!
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October 2021 by Doug B
No atm
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January 2021 by Alex Hedemark
Greenfield location always has wonderful employees. Customer freaked out and a very kind and professional woman asked him politely and firmly to stop and wait or leave. She was awesome and deserves to be recognized for her hard work. Glad to have this bank in town and never had a hassle there.
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January 2021 by Amber Austin
Be really cool if someone would pick up a phone. I’ve been calling since 9a, the time this branch opens, and it’s 10:24a now. Not everyone has the time to waltz into the bank for a 3 minute conversation that could be handled over the phone.
