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February 2020 by Tom Johnson
The salesman, Ryan, and sales clerk, Ashley, we're both very nice and accommodating, with a no pressure type atmosphere. When I asked, they gladly printed a CarFax and let us test drive for a good while. I did buy my son a car there, and 12 hours later we had a check engine light come on. I called Ryan and he said I could bring it back, and we did work out a deal on another car. I have to say we were speechlessly amazed with the willingness to work with us. You do have to understand that these are higher mileage cars, with the chance for potential issues, but since our problem occurred in such a short time frame they worked with me on making it right. I do recommend thoroughly inspecting, researching and investigating the model car you are interested in for online complaints and common issues. I see AutoNerd has had past complaints, but maybe those customers didn't do their research, and too AutoNerd may be trying to improve their image. I recommend them for good prices, non-pressure atmosphere, and assistance when needed. Thank you AutoNerd (Ryan & Ashley)
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February 2020 by Dj Downey
Run away from this place as fast as you can.. I would say drive .. but if your in one of theirs cars .. you will get further on foot.. I bought a 08 chev Colorado .. paid $4400.00 for it .. test drive it and asked them about the funny shifting.. the general manager (in Greenwood) Ryan said it was low on fluid.. And that should fix it.. so I bought it and about 4 weeks later the transmission, alternator, and battery go out.. $2200.00 fix.. I’ve called 3 times and no help.. last person I talked to said well you bought it as is.. so .. I own a company that is always looking for black trucks.. you would think .. that even coming up with half would be good business as I would be a return customer.. so I will take the loss.. but they are taking a bigger loss by not doing the right thing.. taking care of the customer... as far as Ryan the general manager... it is your JOB to know what goes on with every vehicle on your lot.. period.. so you either screwed deliberately or you don’t know how to do your job... take my advise.. go somewhere else .. a pair of nikes found in a dumpster will get you further then their vehicles ........
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December 2019 by LaTrice Jeter
Beware. I am a single mom since my daughter was 5 yrs and decided to buy her first SUV from AutoNerd. We were both so excited for her sweet 16 and I must admit it felt really good to provide her with a car as a single mom. Paid $5800 cash + $1400 warranty. I have, one year later, spent over $15,000 for her car. Yes. I am now $15,000 into this car because of repairs. That does not include regular maintenance costs or new tires, etc. The "premier" warranty they sold me denies every claim. Every. Claim. Please google "Smart AutoCare" reviews before purchasing this waste of paper service contract. They have one star. Sure wish I had before buying. Both AutoNerd and Hyundai have no luck getting them to approve anything their agreement clearly states is covered. I am draining our savings account on one SUV. A warning light was on while test driving (gas intake valve issues) and they said "no worries" and fixed it prior to pick up. Wish I'd ran then. Month TWO...engine repairs, followed by steering wheel locking up WHILE she's driving, then electrical issues and sensor failures, then braking system repairs (and I'm not talking brake pads & struts stuff...no, it's all the expensive stuff), and it's been downhill since. No space here to even list all of the repair work necessary so far. Remember I'm only a year in. This has been a terrible experience for us. Was hoping to stop buying my used cars & SUVs from new dealerships and become an AutoNerd regular since they have a great staff (very friendly) and prices BUT I've quickly learned that new dealer used auto inspections are worth the price difference and peace of mind that you can ride in a safe car. I have only purchased used autos from Don Hinds & TW Ford dealers prior (6 total) and had NO major issues on any of them. I always keep them 6-7 yrs prior to selling. I will be lucky if this SUV purchased from here makes it thru year 2 and feel really bad her first car experience has been a nightmare. I am kicking myself in the a$$ for trying a new place. Lesson learned. The service staff is amazing (they all get a 5). But 0 stars on car quality. It's like "good luck" when I pulled off that lot. There is no way this car was inspected by their service team before we purchased it. Now, please excuse me while I go cry for a bit as I await the call to come pay $4k more to pick my child's car up once again from more repair work. Depressing.
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December 2019 by Dave Dallas
Very unhappy with service. Just purchased a car for my daughter and got it home only to find out that the drivers side window was broken and would not roll down. After calling them several times they finally called me back and I was told it wasn’t their problem. They did say they could recommend to me where to take it but they were not responsible. Keep in mind it was 36 degrees so when I was driving it, I had no reason to roll the window down. I would definitely not recommend this car lot to anyone! BUYER BEWARE!!!
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November 2019 by Chip Schildmeier
Just wanted to let everyone know how extremely happy I am regarding my experience with Auto N**** I also want to personally thank Joey and Dusty for their professionalism. If you want a great used car and people that treat you like family, then check out Auto N**** I can promise you this, You Will Not Be Disappointed. Thanks again for a great Buying Experience.
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November 2019 by Mandy Wine
They were excellent to work with. They were honest and the whole process was fast after I made the decision to purchase from them.
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November 2019 by Austin Kelly
Dewayne was an excellent person incredibly helpful and knowledgeable certainly a reference worthy of regard will recommend business of of hospitality keep up the good work
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October 2019 by Alex Galli
Autonerd is a wonderful company. I strongly recommend everyone do business with them. They are always so courteous and helpful and make you feel welcome. I would like to also mention that Brittany Dukes is the one all new and existing customers should go to because she is awesome and she knows how to give a good deal. I appreciate all you too and keep up the good work!
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October 2019 by handsome maseko
Best deal in town. No pressure, friendly and will work with you. Austine and Brittany are the best.
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October 2019 by Becky Scheeffer
Good experience. Joe sold us two cars so far. We have purchased 4 vehicles here,s far. We only get our cars at Auto n**** Our college son, now driving off with Pontiac Aztec. Thanks, for easy in and out service!
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September 2019 by Debbie Wills
The staff at auto nerds was fantastic. Dawn was the person that helped us. She went above and beyond expectations. She was very helpful and very outgoing. Awesome service and would definitely recommend.
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June 2019 by Mike Pearson
These guys get 5 stars from me! I received top notch customer service from Joey and Lane at the Greenwood location. I bought an 07 Civic for my son and it runs like new! VERY DEPENDABLE! Thanks again guys! Keep up the great work.
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April 2019 by Chris Bay
Less than 5,000 miles in and it appears that this vehicle had the codes cleared and a bad transfer case. The car will cost more than it's worth to fix and it looks a lot like they knew this when I purchased the vehicle. I thought I was buying from someone I trusted so I neglected to do a PPI or the due diligence I should have before purchasing the vehicle. I learned a $5,000 lesson from this and you should avoid this lot if you don't want to do the same.
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April 2019 by Cheerishe Carter
Awesome customer service. Made our experience awesome. Love the new car can't beat what they offered from anywhere. Haven't had this kind of service in years.
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April 2019 by Brooklyn J.
Don't listen to the people who rated this place poorly. The ads on Craigslist clearly state that the cars are being sold AT AUTONERD. If they could read, they would know this. Anyway, I just got a 2015 Toyota Corolla from them. Excellent price, miles, and interest rate. The staff are super friendly and not pushy. 10/10 would recommend this place for a used car.