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March 2024 by The game player
very good food, but staff was very friendly
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December 2023 by Kandice Greenwood
great sandwich!! piping hot fries!This location is in the mall's food court so the atmosphere is what is.
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November 2023 by Adam
Good food but service was a little off during our visit.
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October 2023 by Shay Yarbrough
Good food the sandwich could use a little more
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August 2023 by geoff franklin
I was very disappointed the 2 employees were very rude and disrespectful they act like they didn't want to serve me and we're making jokes at me for no reason complete trash in green Greenwood
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July 2023 by Eve Graves
The employee Cirina was very unprofessional and should not work with customers directly. I ordered a strawberry lemonade and it was too sweet, I asked for a cup of water or for her to add water she said buy a bottled water. I asked for a tray she said no trays. She was the nastiest person I ever encountered at Charley's.
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May 2023 by Richard Walton C.
They are located inside the Greenwood Mall in the main food court. When I arrived at 10:30 am they were open. All of the chairs in the food court dining area need to be replaced. They all have ground in dirt on the wooden backs and look twenty years old. Service was fast. My order was taken promptly and my food prepared quickly. I ordered the small Philly Cheesesteak with everything except the mushrooms. The sandwich was good but had too much mayo. I don't like mayo dripping out of the sandwich. The fries were really good. They had potato peeling still on one side. Did you know the potato peeling is a great source of nutrition?My only complaint is they are too stingy with their napkins. It's finger food people; give us extra napkins please, especially when the mayo is dripping out of the sandwich.
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May 2023 by J'Veona G.
The service from this location was not good at all yet on their app they offer curbside pick up. I had to sit outside for 15 minutes and then go in for them to tell me. Oh we don't do that at this location. Maybe you should NOT offer it on your app if you don't do that. The lady just wanted to argue about it hopefully the food is better than the service
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November 2022 by Austin Mills
Really disappointed in our experience at this Charley's.We had a coupon for $10 off your order of $30 or more that expires tomorrow.Normally, the three of us get two cheese steaks to share, but since we had this coupon we got three.When we present the coupon, the cashier says we can't do the coupon because the computer doesn't work, even though they just rang up our entire order.They asked if it was for the fries, and we told them it was 10 off 30. They said I can give you the fries one.So sure, it's better than nothing.Then they clearly ring up fries on the screen and promo them, as they aren't on the screen.I'm extremely disappointed Charley's allows for this blatant falsification of promotions at a franchise!
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November 2022 by Coty Mccollum
Great food. needs better communication
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August 2022 by Katara Banks
Recently visited the Greenwood Charlie’s location and I was highly disappointed this is one of my favorite places to eat when I arrived I was not greeted which isn’t a big deal but OK then I ask for everything on my cheesesteak when I was given my order I was just given a box no bag so I asked for condiments the lady says it’s inside the box which OK no big deal but please inform your customer as I walked away I open my food to see if everything was correct and it wasn’t it was missing items on my sandwich I returned to inform the same woman that there were items missing on my sandwich sheet then without a word took the box from me open my food with her hands and said would you like the missing items very snarky then she threw the missing items on my sandwich set the box on the counter and walked away ridiculous and I can’t believe that this is how they treat their customers
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December 2021 by Mike Grider
Visited on Black Friday, and they were very busy. Service was fast, considering, but the onions could have been cooked a little longer, used for the cheesesteak.
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October 2021 by Jo R.
This place is horrible! The customer service is terrible, they are rude and the food is definitely not worth it. The food tasted like it had been sitting out for a loooong time, threw most of it away and went to the pizza place instead. Save your money and go someplace where the employees aren't incredibly rude and the food isn't gross.
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October 2021 by Asifbhai Huddani
I looked their photos of Ultimate fries and tried. Do not try, fried are uncooked and they just load everything without considering how to eat.Not a place for recommendation
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August 2021 by R V
This was our first time here as we were looking for a new sandwhich shop to try. We got a Philly cheesesteak and a Buffalo chicken sqndwhich with fries for both. Take this first part with a grain of salt because we ordered it through DoorDash but the bread on the Philly cheesesteak came so wet that it was falling apart. This may have been due to the container causing the heat to make the bread soggy during transport so that probably isn't their fault. Also to the point of DoorDash, there was no option to take items off or make items "less"; i.e. Buffalo chicken sandwhich remove the mayo/light on the mayo. We hoped the mayo was just on the side so we wouldn't have to use it but the sandwhich came doused in it making the person who ordered it not want to even try it. The Philly cheesesteak sandwhich was a huge disappointment. The first bite I took seemed to have no flavor at all. I tried a second bite but it was more of the same. I then took some of the meat out and ate it by itself. Again, no taste. It seemed as if there had been no seasoning put on the meat at all. I am not some cheesesteak aficionado or expert by any means but any ones I have tried elsewhere always had some sort of seasoning. The fries were also soggy and devoid of any seasoning. We may try this place again if we can stop in instead of delivery but the seasoning issue is almost one we can't overlook.
