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September 2021 by Cactus
I have never had an issue at this First Merchants or any other location. They have always provided prompt and friendly service. I have banked with them for about 15 years, maybe more.
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February 2021 by Roblox hd
I am manuna, I love being here I pay my mortgage/2 cars and direct deposit.in my experience the staff are so nice and helpful made everything easy and accurate ELIZABATH/EMILY & JOY I gave those staff 7 stars❤️
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February 2021 by Miles Tyree
I have never had an issue at this First Merchants or any other location. They have always provided prompt and friendly service. I have banked with them for about 15 years, maybe more.
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January 2021 by Curtis Price
Waited over 20 minutes of my lunch hour in the drive-thru. You would think if your lobby is closed more people would be available at the window to handle your banking needs
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December 2020 by James Callaway
Do not bank with this bank. Horrible customer service. Will never bank here ever again
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October 2020 by Faye Sant'Anna
Excellent customer service
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August 2018 by Amanda Jones
I have received the most amazing customer service at this location. I started my acocunt with Lafayette bank and trust about 15 years ago. I am from a rural community and I always loved knowing everyone and knowing they were looking out for me. I had my purse/cards/check books stolen a couple months ago. I was so nervous when I went to this first merchant branch that I would just be another person. That was not the case. Christina and all of the staff have went above and beyond helping me protect myself and start all over. If you are looking for a bank/branch were you are noticed and cared about, you found it. These are definitely my people. So thankful to have them on my side. Even as I type this they are working on correcting a mistake made by yours truly.
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August 2018 by James M.
Recently sold a house where First Merchants was the mortgage lender. The closing company confirmed wiring them the money, however they have continued to bill me and indicate they have no record of receiving the payment. While I'm sure this is just grievous incompetence and not a literally criminal Wells Fargo style attempt to blatantly steal money from a customer, and will probably be resolved without me having to resort to actual legal threats, I'm still gonna go with 1 star for having to spend hours on the phone with this bank talking to person after person who could not verify whether on not they received a federally insured wire transfer and who refused to just cancel auto pay on the mortgage that should no longer exist. Update: 72 hours and they have confirmed that they received $172000 to pay off the mortgage but refuse to confirm to me that they have closed the loan, still have not confirmed that they have stopped the automatic billing, and still have not refunded me the $1900 that they charged after the loan was paid off. I retract my certainty that this is all just incompetence. They may just be very intentionally stealing money from customers. Stay away. Update: 1 week, still haven't returned my money.
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March 2018 by Jay Blair
Worst bank I have ever conducted business with. Their personal banker Amy rudely hung the phone up on me and did not even try to deter a customer away from the idea of closing a bank account. The processes of getting information updated is absurd. I was locked out of my mobile banking and I was unable to provide a transaction ID to update my banking information. I was told that even after providing my social security, DOB, account number, first and last name, and my last six of my debit card that I still needed transaction ID to reset my mobile banking... Future bank seekers, my advice is to avoid this branch and first merchants.