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November 2023 by Jen Juju
Julia and vaden were extremely helpful and spent a lot of time working with me since I am disabled. Kudos to Julia for her patience and knowledge
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November 2023 by C Snyder
I drove about an hour and a half to this location to shop for bathroom tile a few weeks ago. I spent about an hour on FaceTime with my husband walking around the store, trying to select tile for our home. My phone died before we decided, so I had to run out to my car for 10-15 minutes to charge it. When I went to walk back in to make my purchase, I realized they had just closed at 7pm.The absolute sweetest employee (I wish I had gotten her name) had just clocked out to leave, she stopped me as I was walking back to my car, defeated ready head all the way back home. She told me she had seen me walking throughout the store, she ended up calling the store manager on shift and told him the situation. Not only did they open up their doors and allow me to buy what I needed, the store manager offered and loaded everything in my vehicle for me, a true gentleman.Every single employee I encountered that evening was so nice and professional, I cannot recommend this place enough. I also cannot thank them enough for what they did for me. Truly wonderful and kind hearted!Update: Lisa is the employees name who I spoke with in the parking lot that day :) What an angel.
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November 2023 by Xavier Burton
The first time we were there Sabrina helped us out tremendously. We came to pick up our order Sabrina and Trey went above and beyond to help make sure everything went smoothly, and the flooring we bought was protected on the ride home!
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October 2023 by Diana Conservative
We had a great experience at Floor & Decor. It was our first time and bought tile for 2 bathrooms. The sales woman Lisa Robinson was very helpful. I highly recommend Floor & Decor and if you are in the Greenwood store look up Lisa! I will post pictures when our bathrooms are finished. Thank you Lisa! ?
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August 2023 by Mary Swain
Love that you can purchase samples, take them home, and see what the product looks like in your lighting, paint colors, furniture, etc. They will buy back over purchased product with some exceptions.
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May 2023 by Luke Weber
Purchased $6000 of lvp, missed the 90 day return window by 18 days. Tried to return 7 unopened boxes. That product is still on the shelves but they wouldn’t accept my return. Store leadership had no power. They just lost a customer forever over a $400 return of unopened product.
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April 2023 by Paul Johns
Bigger store than expected with a great selection. Nice, bright clean store. Found what I wanted and saved a ton of money. Only complaint was customer pickup/ warehouse side was really slow.
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April 2023 by Stephen Reitz
Had the tile I needed for my new showers!! Turned out beautifully ?
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April 2023 by Mr. Wiley
Visited 3/3/23The store layout is absolutely breathtaking and visually stunning. If you have an appreciation for detail, simply strolling around and admiring the intricately designed tiles could easily take up hours of your time. Overall, it's a truly impressive and fantastic store.
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February 2023 by DWYJ NF
We were in a few days ago and worked with one of the managers (Jules) she was amazing we loved working with her she made us feel comfortable and confident on our choices we will be back to work with her soon she deserves a raise
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February 2023 by Sheila Rea
I visited the Greenwood store for the first time and was overwhelmed as soon as I walked through the door. After walking around looking for approximately 30 minutes I was approached by Jules Nova and she saved the day. Her design knowledge was on point. With her guidance I was able to accomplish picking out my bathroom floor, shower stall, and shower pan. I told her when I get ready for a kitchen redo I will be asking for her help.
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February 2023 by Nicole Rea
Had a great experience! Walked in so overwhelmed and didn’t know where to start. After walking around with my mom for ~30mins, Jules Nova approached us and it was an instant game changer. Me and mom were ready to give up and leave, but because of Jules- who laid out different patterns and shades of floors, walls, and tiles. Her passion in design really shined, through the excellent customer service she gave us and mostly, her helpfulness- she really made the experience enjoyable towards the end. Thank you, Jules!
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January 2023 by Rhonda Ramsay
Working with Tailor Pope was a delightful and educational experience. She was so very helpful to my husband and I in helping us to select floor tiles and bullnose. I’m so glad I went to Floor &Decor. We will be back!!!
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January 2023 by Joy Reese
Jacob came to my rescue and made my entire experience at Floor and Decor a huge success! I am so happy with the south side stores selection and service! Danielle was also so helpful in helping me order my dream floor. Thank you so much!
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December 2022 by Cindy Perry
The staff is very helpful. They allow you to purchase full sized floor panels for $5 each which is much easier to envision what the pattern/color will look like in your room and to compare patterns and colors. Then once you've decided, you can return the panels and get your money back. This is a very nice feature.
