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April 2023 by Derrick Davidson
Location is closed no longer here..
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August 2021 by Google user
Chris the owner is amazing. He set my T.V. up in no time and surround sound + served me with a free surround sound plug-in to connect to my T.V. This company is highly recommended. Book them today. Immediately etc. Thank you Chris and Galaxy Home Theater ??
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February 2021 by TAU RUS
Chris the owner is amazing. He set my T.V. up in no time and surround sound + served me with a free surround sound plug-in to connect to my T.V. This company is highly recommended. Book them today. Immediately etc.Thank you Chris and Galaxy Home Theater ??
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February 2019 by Alejandro H.
Unable to get anyone on the phone. No matter what extension you choose. Gap in customer service.
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January 2019 by Pamela S.
I bought a new tv on Friday night and set it up Saturday. Had a shattered screen. Took it back Sunday and at first it didn't feel like they would fix/exchange but after talking with the manager there, around 4pm. They did. He was professional and listened closely to my account of events. He made his position understood but also sought to understand mine. I have started buying most of my electronics from amazon but had always used Best Buy in the past. Well, I'm back to using Best Buy. What a great experience. The hire ups should recognize the potential of this manager. Bringing a customer back into the fold is priceless! Good job. I only wish I could get your name
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January 2019 by Massiel G.
We had the best experience at Best Buy Brickyard. The staff at Best Buy Brickyard was beyond helpful in helping my husband and I buy an entire Samsung appliance package. They made the entire process stress free and actually fun. They were very knowledgeable and patient and extremely courteous. All the associates that helped with our order were amazing but the best of the best was Store Manager Ken Smith. Ken was very patient in changing some items from our order because we changed our mind and decided to upgrade a few items. He was so happy to help us, I could hear it in his voice. He congratulated us on our new home purchase. He followed up after installation to make sure everything was installed properly. I am soo happy that I came to Best Buy and will continue to visit for our future purchases. He went above and beyond and that is true customer service. We will be forever grateful.
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December 2018 by Daniel Z.
Yikes. Avoid this location at all costs. Most of the employees here have no idea what they are doing. We came in looking for one specific product that their website said was available. It wasn't on the shelf, so we asked 3 separate people for help, but none of them worked in the "smart home" department and had to look for someone else. We waited around for 20 mins with no help, went back to the people that we requested help from and their response was along the lines of "I don't know, I guess everyone is occupied". We also saw employees kinda walking around the corners not doing much, and a couple that were hard to distinguish if they were employees or not because they were pullovers on top of their shirt. Finally, another guy came in and asked if we needed help. He was very nice, friendly, and helpful. I didn't get his name, but he was a tall white guy with styled hair. If you're reading this, thank you so much. I don't expect the people here to be super geniuses or anything, but it seemed like they lacked the basic fundamentals of customer service.
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October 2018 by Megan B.
Blatant DISCRIMINATION against pregnant customer, WASTED service appointment, POOR customer service, system issues, ZERO FOLLOW-UP from Best Buy, overall a complete NIGHTMARE! BEWARE! After 2 1/2 weeks of my order having "back end system issues" (the representative admitted it was Best Buys fault), Best Buy couldn't figure out how to push the order through. Not only did they admit it was their fault due to their systems, they had no suggestion on ways to accommodate me or fix it, instead I had to call them every single day to check on the progress of my order. When I would call, I would be on hold for a ridiculous amount of time or I would be told that someone would call me back, which most of the time they never did and I had to follow-up AGAIN. They kept claiming that they couldn't locate my washer & dryer but even when I suggested that they send me a washer and dryer that they COULD locate, they still were not willing to help me. After multiple delivery confirmations were set up and no one showed up to deliver the product, I finally suggested that we cancel and resubmit the order, which is something they should have suggested over a week and a half prior. Once the order was resubmitted, the first delivery crew finally came with the washer and dryer. Once they came in and saw the machines needed to go upstairs, they proceeded to use my pregnancy as a way to get out of the haul-away of my old washer and dryer and the installation of the new washer and dryer. The delivery man used the excuse of saying I needed an adapter for the gas line, in order to connect the new washer, which was in-fact false. He refused to unscrew the attachment to see what size "adapter" I needed, or to see if the connector I had would work. He specifically said, "You are pregnant, so we can't unscrew the gas line with you here." Which is also, in-fact, a lie. The gas is no different from the gas that pumps into your stove or stovetop which is safe for pregnant women to be exposed too. Google it! He specifically used my PREGNANCY as a way to NOT do his job aka install the appliance that I had already been waiting over 3 whole WEEKS for. He ABUSED the fact that me, the customer, was PREGNANT and he KNEW that he could get away with not doing his job because of a "safety hazard", which in fact is NOT a safety hazard. He blatantly made multiple comments about me being pregnant to ensure that he would not have to move or install the new washer and dryer. They left both new machines in the garage and waited for the next crew (almost a week later) to do the job. Once the new crew arrived, they told me the adapters were not needed, meaning I COMPLETELY WASTED MY TIME AND MONEY by going to the store on a wild goose chase to buy an adapter after the first delivery crew told me that I needed them. The best part is, I actually overheard the crew member that showed up the second time, call his manager and say "you remember me telling you about some of our workers being lazy, they told her she needed an adapter and she didn't." So even he knew that the first crew was just being lazy!!! If the first delivery guy would have unscrewed the gas line the first time, I would have seen that the adapter was not needed and he would have had to install them for me. Instead, HE USED MY PREGNANCY AS AN EXCUSE to not unscrew them ensuring that he got away with not doing his job & putting it off on the next crew to show up. After going to buy them, after spending over $2300, after having both the back-end system issues that was 100% Best Buys fault, and the discriminatory delivery people, the ONLY thing Best Buy offered was a $150 gift card, which is completely unacceptable. Apparently, Best Buy doesn't feel obligated to handle the problems they cause and they believe that $150 is acceptable compensation to make up for DISCRIMINATION and exploiting a pregnant women. So now that I've wasted time at work speaking on the phone with their
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September 2018 by Tony H.
Go to another store, employees stand around and talk with each other and when you ask for help they look stupid.....went to Castleton and got everything I needed got help finding what I was looking for. The Brickyard location didn't even have the new releases out and it's 3pm Castleton had the new releases out on display. STAY AWAY FROM THE BRICKYARD
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July 2018 by Miguel S.
Worst customer service experience ever. I have been a Best Buy member for more than 10 years now, most of the stores I have been nationwide always show good customer service standards, always knowledgeable and respectful to the customer. Well unfortunately this Store= Best Buy Brickyard, doesn't offer any of the Customer Service criteria I mentioned above. I bought few electronics items 14 days ago, and then those items went on sale that day. I visited that store to make the adjustment under the 15 days return exchange policy and I came to the store to speak with customer service to see how can they could help to credit the amount of my purchase that were under the 15 days return policy. Well the manager and the rep that were there humiliated me by disrespecting me and saying that "I was working so hard to get this credit" on items that were purchased and then went on sale, then they kept pulling up the wrong receipts and saying that they couldn't return or exchange because it was a 14 day purchase. I clearly showed the employee that all Best Buy copies receipts shows a 15 days return policy, not only that but on the BestBuy website. Even in the counter they were signs that said 15 days return policy offered by the company. They made me feel awful as I felt disrespected even when I showed them a very kind, polite and respectful attitude at all time while I was dealing with poor knowledgeable agents and bad customer service. They made me wait 1 hour to finally realize that all they needed to do was to exchange the items and give me a credit for the over paid price. Correct me if I am wrong I have seen my situation before and most of the time all they need is a receipt and that it. This place took my time, they disrespected me by making fun of my simple inquiry and they are loosing a faithful customer and gaining a bad review. I will make sure from now on to never step in that place again.
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June 2018 by denise h.
Don't shop here. Terrible service. Employees ignore customers. Total disappointment. I've been in this store twice in the same week. Terrible experience. Today the guy behind the register was texting. I had to wait for him to finish to get waited on. The last time I was here employees were congregated in the cell phone area laughing and goofing off. They saw me and never asked if I needed help. I finally had to get someone. I watched them ignore so many customers. So disappointing
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December 2017 by Charles S.
I received extremely great customer service from Givon in the mobile phone department. Givon was very knowledgeable of the service plans and offered helpful suggestions for a new phone for my wife. I preordered a Samsung Galaxy S8 and Givon took the time to make sure my telephone service was properly activated before I left the store. I am very happy with the purchase and appreciate Givon's assistance.
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September 2017 by Dani J.
I've been to this location more times than I've checked in. I've never had any real problems and the staff has always been friendly. This last visit required extra assistance from the mobile department in getting a new watch activated and working. Yass and his supervisor went above the call of duty spending at least a hour in making sure sure I was up and running properly. They were way more helpful, active, and concerned about the issue than my carrier. I've found the staff to be very knowledgeable which is very helpful especially in dealing with electronics and expensive equipment.
