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June 2023 by Aubri D.
Absolute worst customer service. The workers were extremely disrespectful and completely invalidated my questions. Will not be going here again.
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April 2023 by Richard Walton C.
This is my third strike out at this particular Home Depot so I guess it's time to review but I do not like doing negative reviews. When I lived in Tucson, Home Depot worked for me all the time. I was a regular customer purchasing all kinds of home supplies. But back home in Indiana it just hasn't worked out for me. I just can't find what I'm looking for or they do not carry the products I need in their inventory. Today I was wanting to buy two items. A Black & Decker weed eater or trimmer/edger which their web site they had but in their store there were only two brands neither of which was B&D. One brand I never heard of or could I pronounce the name, the other brand, Milwaukee, was all cordless power tools. I have a cordless blower and they do not have enough power because they try too much to save energy to make the power pack last longer. I have two power packs and together they are barely enough to get the job done. I can't imagine using a cordless trimmer that would require even more power than a blower. In addition, every thing was locked up so I would have had to find an employee, with the key, to unlock them so I could put one in a box in a basket to buy. Not very customer friendly. This is not the case with their main competition in Mooresville, where there are five different brands and nothing is locked up.The other item I was looking for was a small barn made of wood, not metal or plastic. They had wood barns but they were too big and too expensive for my fixed income budget. I did find a 6ft by 5 ft shed for $799, but it was made of resin (plastic) and would not fit my needs. I'm going to be cutting holes in it for a pet door and making other modifications so I need wood to add shelving, etc.
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March 2023 by Suzanne Nichole B.
If you need extended warranty, do NOT buy it through Home Depot. We purchased the 5-Year extended warranty on our LG Washer and have had NOTHING but problems. Our washer has been down for 2 months now and I've had to call them 6 times to TRY and get it serviced. NO ONE HAS BEEN TO MY HOME YET TO EVEN TROUBLESHOOT THE WASHER. Extra fun side info - You can ONLY go through Home Depot for the warranty to be valid. Sounds fine until you try to schedule with one of these clowns. Their "preferred" appliance repair providers are a JOKE. After the 2nd no-call no-show, I call the 800# to ask them what they are going to do to get this resolved - how many times should I take off work to wait on your companies that aren't showing up? The supervisor this has been escalated to says "Well, we only show 2 providers in your area and we've used both". Really? That sounds like a YOU problem! I paid for this service and after everything you've put us through, THAT is your response? Not to mention, you can barely understand the people on the other end of the line. On the off chance you do happen to find someone to perform something called "Best Interpretation of English, they speak to you like you're a stupid hooker. I normally charge $2.99 a minute for those conversations, buddy.Anyway... at least it just my washing machine being out of commission for 2 months. Good thing it's not something like NOT being able to wash my husband's SKID MARK UNDERWEAR piling up in the corner affecting our day to day life in our adult size litter box happening in my dining room!!!!You shouldn't even get a star. Stars are for winners.Home Depot - after 16 MEGA LOADS this past weekend.... come do my laundry and REPLACE MY WASHER ALREADY!
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September 2021 by Jeff M.
Home Depot took $16,495 of my money, set me up with a contractor and gave the contractor complete control over the project. Was told when I wrote the check to expect to be completed in 4 weeks. Came out to measure and was told 8 weeks. Contractor is weeks behind that schedule. does not show up when they say they are going to. Home Depot can do nothing for me. In all the weeks of this project I have received one call and one text from the contractor Home Depot set me up with who identifies themselves as Home Depot but they are not. because Home depot gives the contractor control of the project, they won't help with any issue you have. the contractor took a week and half to return my call after the third attempt to contact them in week seven of the project after not hearing anything from them
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June 2021 by Brian S.
I've always gotten great service at this location. John in garden really hooked me up by taking a shelf off of one of the Nexgrills and fitting it into my car. He was really friendly and glad to help. This made my day after a really awful Lowe's experience.
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January 2021 by Tank G.
I normally do not review large chain establishments, but I am making an exception in this case because my experiences with them have been so good. I am a frequent flier here and should have my own parking spot by now. Every time I visit here the place is so clean and the employees here are so helpful and knowledgeable. Today for example, I was in an aisle looking at water heaters and 4 employees stopped as they were walking by and asked me if I needed any help. Now days that does not happen much. As an added bonus they will cut your wood for you to fit in your vehicle and there is always a lot of employees around. During my frequent visits I sometime have to return things. They have one of the most hassle free return policies that I have experienced. And the e-receipts make returning stuff that much easier.They have an awesome pick up system if you can plan ahead and do not want to come into the store and provide masks and hand sanitizer for customers that need them. My kids like the racing car shopping cart and it keeps them entertained while I shop. I really love this place and trust me a have a large sample size to come to my decision about this place.
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January 2020 by Amanda Urke
Besides the product everywhere. They had a good pricing on most of the stuff I was looking at. Only one employee was around that knew anything. So that was a bit difficult. There was someone there to load mulch for me which was amazing.
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January 2016 by Kandy Shine
Fabulous people work there and always willing to help customers. Love this store. A pleasure to shop there. Great products and service. I love their garden dept. too. Much more accommodating than the competition big box stores.