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August 2023 by Kimberly Byrd
Absolutely happy with this bank
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August 2023 by Nikolas Benitez
JD was very helpful in the loan process. He was very knowledgeable and responsive throughout the process as well. Could not have done it without him.
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August 2023 by Madi Roark
JD is the best!!! We love the IMCU! They are always so friendly and helpful!
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July 2023 by Deb R.
I've been a member for a few years now, and I have been very pleased with all of their various services as well as their highly friendly and helpful customer service. They have fulfilled all of my needs, anything from checking to savings and also investing. I would highly recommend them to anybody. They are located close to where I live so they are very convenient in that way as well.
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July 2023 by Zing Uk (Zing)
We ordered my dad's checkbooks here and he has waited for a month but they were never delivered. Why? Because they were delivered to the wrong address this whole time, even though the front ladies at this bank has told us our current address and asked if it was correct, we've said yes but they were still delivered at the wrong house! Unbelievable! My dad had to go through the trouble of making a new account number and everything! Would I recommend Indiana Members Credit Union? Heck no.
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May 2023 by Denise Rice
Horrible, and I mean horrible customer service. It is pretty sad when you have to check and see who’s working the drive up to determine if I’m pulling up or driving away. Never do they say hello or thank you. I will now drive out of my way and go to another location just so I don’t have to deal with these horrible individuals.
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March 2023 by Grace
Always great! Forever will recommend!
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May 2022 by Bikram Chauhan
Called here to open up a accountSusie said you can come over 30 min before closing and then she said when i was there sorry nobody can help you out come next timeWasting time thats all
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March 2022 by Zach Barkdull
JD is the best to do business with! Thank you IMCU!
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February 2022 by JDavid Lehman
Love my credit union.
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August 2021 by Chrissa Freese
I refinanced my car through IMCU and it was a breeze! JD made the process so easy and made me feel like family! Thanks JD!!!
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July 2021 by James B.
Useless. Apparently, new members are restricted from making ATM deposits for one year. They cut you off from PayPal if PayPal queries your account balance too often. They act like they don't know what you're talking about when you ask them to resolve their refusal to accept money transfers from PayPal to your account. The male tellers at this branch are snobby and cagey both. Indiana banking options are bleak at best as compared to the rest of the nation; but, this bank sinks to a new kind of low.
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March 2021 by Dan Schreffler
Was told on the phone that we could come in and open a savings account without an appointment. When we got there we were told that they would take our phone # and we should wait in out car. Over an HOUR later I went back in and they said they could not get to us today. That is the only hour they will ever waste of mine. Strange experience.
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January 2021 by A Z
Tried to get Kelly to call me back about refinancing my home after I emailed her all the documents requested. Waited a week, and after three unreturned calls I decided to reach out to the IMCU on Stop 11 and Arlington. They called me back within hours and took care of my refinance. With Kelly, I just asked for a return call letting me know my documents were received and that they had everything they needed. I'm not sure what else I could have done to help them succeed. I don't blame her as it seems like a leadership problem at this branch.Update: 12/19/2020 I emailed IMCU at the email address they provided immediately after they commented asking me to reach out to them. A month later I still haven't heard back by email, phone, or mail.
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October 2020 by J M
Tried to get Kelly to call me back about refinancing my home after I emailed her all the documents requested. Waited a week, and after three unreturned calls I decided to reach out to the IMCU on Stop 11 and Arlington. They called me back within hours and took care of my refinance. With Kelly, I just asked for a return call letting me know my documents were received and that they had everything they needed. I'm not sure what else I could have done to help them succeed. I don't blame her as it seems like a leadership problem at this branch.
