JCPenney is a well-established retailer known for its wide range of apparel and home furnishings. Customers can find kids’, men’s, and women’s clothing, footwear, jewelry, and accessories, along with options for free shipping and curbside pickup. The store also features JCPenney Beauty, offering skincare and makeup from well-known brands. Reviews highlight positive experiences, particularly with the salon services. One customer praised stylist Karlie for her excellent hair coloring and toning, resulting in a look that received many compliments. Another customer expressed satisfaction with Karlie's guidance in choosing the right color for their hair. However, some customers noted areas for improvement, such as higher prices and a lack of helpful signage within the store. While the store is clean, it reportedly lacks foot traffic and customer service, with suggestions to invest in employee treatment. Positive interactions with staff, like Brandi's assistance with navigating the store, demonstrate that customer care still exists in certain instances. Overall, JCPenney remains a place to find quality products and services, though improvements in customer experience are needed.
Another good looking haircut as usual from my best hair stylist ever! Thank You KT!
January 2026
Good Big and Tall section. They also have a nice jewelery and watch area. I do feel like customers can sometimes be ignored or an employee cannot be found for assistance. The checkout process can also be tedious, especially if there's a line. Overall a net positive experience.
January 2026
Its JC Penny at the mall. Clean, busy, lots of stuff.
