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October 2023 by Nehemiah Ray
DO NOT SHOP AT JOURNEYSI purchased shoes 3 days ago and they won’t return them because I “wore them” INSIDE MY HOME. Pictures below for reference.No wear and NO TEAR at all!! Worst customer service if you second guess a shoe. Don’t waste your time shopping here. Go to a quality store that is honest about returns. Today is Wednesday purchased Sunday.Update- returned at a different store. They also were unsure why they didn’t accept my return
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October 2023 by Lacie Bowers
Bad customer service. Make you buy something you’re not sure about and then not let you return them
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August 2023 by Stacy
Is sad when you go for a interview but if you have never shopped there you don’t get hired. I will never plan on shopping there now.
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September 2022 by Jess C
Very helpful staff ?
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September 2022 by Boo
Libby helped me right when I came through the door. She noticed me window shopping and was ready to help me right at 11 am. She even went to the kids store to find socks that are gonna look perfect with my new Dr.Martins. I usually feel weird getting help from people but she was very inviting and I appreciate her help sooo very much. I hope to see her next time when I come in.
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December 2021 by JaToya Jones
Customer service was great
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July 2021 by Melissa Viles
Best shoe store n love it!
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April 2021 by Mia Lua
This place is great great shoe selection staff is very friendly
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July 2020 by Amber Trimpl
I was going to pick up a pair of shoes that I had seen online I called ahead of time to see if they had the correct size and color of the shoe. They immediately went to check and found it for me and we're kind enough to hold them back until I was able to arrive to purchase them.
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December 2019 by Sherri M.
I had a terrible experience in Journeys today!!!! I am a 40 year old African American woman who decided to walk into Journeys around 4:30 pm to buy my husband some ugg boots for Christmas. The store was packed, so I grabbed the shoe off the shelf in search of someone with a name tag to assist me. The cashier ABRUPTLY rushes up to me from all the way behind the counter and asks me if I need a size and quickly takes the shoe out of my hand as if I was going to walk out the store with the shoe. I was angry and very offended and felt racially profiled. I gave my business to this store only because it was literally 2 days before Christmas. As for the cashier (the little white girl with black glasses), your customer service skills could use some racial equity training. Just because people are black does not mean they are there to steal.
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October 2019 by Nick Bella
Good store, I’ll only ever get clearance shoes because shoes are so dang expensive these days. The staff are always SUPER friendly but sometimes they’re just a bit too pushy in their sales techniques, if you’re too pushy it makes people not want to buy things. Even if I step a foot in to check out their clearance shoes they’re always going on trying to get me to buy a pair. I get it, retail stores need sales, but maybe calm down just a tiny bit?
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October 2019 by Sherrie johnson
Great store, especially for the kids
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July 2019 by A Taurus Visual
I love Journeys ❤
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June 2019 by Brandon Samson
My daughter really likes the store we go a couple times a week but they never have the shoes in her size ever not one time have we been able to buy shoes from this store her foot size is 3.5 and this is a shoe store that obviously does not care they like to say we can order them for you. I can order them to on eBay for way cheaper so we have to drive all the way to the other one and they always have them but Greenwood nope I left you five stars because I don't knock down other companies but if I did it would be 1
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April 2019 by John Stiers
Very good food love there Sushi it's a little pricey but you can get your money's worth.