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March 2024 by NinjaJennie
Kroger pharmacy you should really teach your staff to hide there judgment better I'm getting really tired of being greeted with attitude when I pick up my medication the staff doesn't even try to hide there annoyance like shaking there head when I ask which medications were ready because they say there is 3 ready when I just came for 1 like it's a simple question and I'm not gonna pick up medication I don't currently need and mindlessly hand you money for medication I still have 3 months worth of
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January 2024 by Cassy Farrar
I hate being a Karen but this is really out of hand. Nearly every time I have to pick up a prescription, there’s a problem. And I get talked to like I am the one who has it wrong and talked down to. I’ve had to call my doctors office’s multiple times and hand them to phone so they can hear from them directly that my prescription actually exists and was sent over, among multiple other problems they’ve had with me. I’ve never dealt with this at any other pharmacy I have used. I have chronic illnesses and unfortunately have many medications I have to regularly pick up, I understand staffing issues but it’s not like I want to be sick and need to use their services so a little grave would be appreciated. I also work a customer facing job and I’d never talk to customers like I am spoken to here.
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December 2023 by Krista Fox
I had a frustrating experience having two scripts sent over to this pharmacy. The pharmacist went above and beyond to make sure they got both scripts taken care of for me.
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October 2023 by Josh S
I have never dealt with a worse pharmacy. They hang up the phone if you try to call them. I called 3 times and was hung up on twice. Finally a woman answered angrily and quickly transferred me. I was transferred around until someone called me by the wrong name then transferred me again. Every time they ring up my meds wrong with the kroger rx nightmare and we have to get it sorted out. When I go in to pick them up they always complain about being short staffed and that someone called in etc...I told them being short staffed doesn't compare to going through withdrawal because your meds are days late...
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October 2023 by Isaiah G.
I came here because I needed a drink. I came in here the parking lot and the store is extremely clean. The store is really big and has a lot of options. I didn't really look at prices. The service is really good and plenty of options. I overall had a good experience.
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June 2023 by Tara A
McDonald's would have a better pharmacy if they were in that business. I gave this location 24 hrs to full a script. It's STILL not ready. What a joke. Don't use this pharmacy
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March 2023 by Alan Sissom
The employees are nice as can be, but always stressed because they're overworked and understaffed. Also it, many times, takes a full week to get a prescription refilled. There is something very, very wrong with this pharmacy, and I have no choice but to look elsewhere.
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March 2023 by Twins Fun Play
Terrible pharmacy, medicine is not available and they have to order somewhere else.….it’s been 48hrs and not yet arrived their order… Same thing with my husband Rx…. This will be the last and we’ll transfer to another pharmacy.
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September 2022 by Angie Steineck
Things were easy to find. Store was very clean
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August 2022 by Anthony Hurt
I see the negative reviews, I see them working tirelessly just trying to keep up, be a little patient, they are very friendly, but extremely busy
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June 2022 by Deanna W.
This Kroger is a large store with merchandise like clothing for sale as well as the normal Kroger grocery items. It was neat, and mostly well stocked. The issues I had that kept it from being a 5 star were all with employees. Most employees were neutral, without talking or looking at customers. The ones I came in contact with that were problematic were a couple of stockers who were working together. When I attempted to go down the isle, not only did they not move out of my (the customer's) way, but they continued to step in my path. Their stuff was in front of something I was looking at, but they never offered to move anything. They actually spoke to each other, but never me. I actually said, "Excuse me," when one stepped in front of me, causing me to stop in my path, but neither said anything to me. The other problem was that cold items were packed with non cold. I always put my cold items together on the conveyor belt to make it easier to place in bags. With it being hotter now, it's especially important to be able to keep those foods together. A little customer service training could go a long way here. Other than that, this is a great store.
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March 2022 by Kent Karlsson
I have never had a problem here. The line is rarely more than one or two people long at the most, usually I just walk right up and someone is helping within seconds. Can't speak for the drive through as I'm fully capable of waking inside. Staff is polite and you can tell they're busy filling prescriptions but they're still attempting to provide prompt service once they see you. I've never experienced delays picking mine up and nobody has been rude. Cost is fair and I always receive exactly what was prescribed.
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February 2022 by alayna abner
NEVER answers the phone. will answer the phone and then hang up. after standing in a long line waiting to be assisted they will proceed to rush you and throw the bag at the counter as if it is impossible, busy or not, to place it in your hand. I understand being under staffed but professionalism should be at an all time high at that point because as impatient as you may be, so are your customers. and we don’t get paid to do that job, you do. so do it better.
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January 2022 by Allisa Renee Trimmell
This is by far the worst pharmacy I’ve ever dealt with! I have a type one diabetic child and when I call to refill the insulin that keeps her alive I can’t get anyone to answer. The automated system isn’t updated either. They have short hours so if you work for a living you can’t get there in time. I called for four days straight and NEVER got anyone to answer until today. When they answered they didn’t say a word just put me on hold and then when they picked up after 25 minutes they hung up the phone!!! I’ve been dealing with this crap for over two years. If you depend on meds for you or a family member DO NOT GO HERE!!!!!!!! It’s the absolute worst experience ever. Can’t wait to get transferred to Meijer pharmacy! I wish I’d gone with them to begin with when I moved to the area. HORRIBLE!!!!!!! The staff is completely inept.
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December 2021 by Maggie Mattox
Use this pharmacy if you want to get hung up on every single time you call, and they close extremely early with no notice. Absolutely ridiculous.
