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January 2024 by Lori Beals
I love the way Caitlyn cuts my hair and she is such a joy to talk to!
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October 2023 by Enjoy Account
My wife went to have her roots done and some highlights , also brought a picture of what she wanted done as far as color etc. Paid $175.00 And got home and discovered gray roots still on hairline and temples and the color highlights were nothing like she wanted. She called salon and was told she could make another appointment to fix it or get her money back via a company check. She chose the check. 5 days go by and nothing, so she calls salon and was told the accountant has been out of the office but they would give her the message. 2 more days go by and she calls again, was told the same thing. Another 2 days go by and she calls and asks to speak to the accountant or the owner, after being on hold several minutes the owner “Robert” gets on the phone and informs her that he spoke to the hairdresser and the manager and was told that my wife was satisfied with her hair and that if she gives negative feedback on Facebook he will sue her! Then he tells her it’s people like you that try to rip him off. He become even more rude and eventually hung up on her! This is Not Acceptable and “Robert” might want to think twice about threatening my wife . We Do Not recommend this salon at all !
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October 2023 by Lori Hill
Brook did an awesome job on my hair. After my massage with Diane I felt like I was floating. Wonderful! Thank you ladies!!
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July 2023 by Whitney Goodin
Service was great. The people were kind and the atmosphere was relaxing.
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April 2023 by kate scaggs
Honestly I loved this place I've beencoming here for 8 years, and the servicewas always great. However recently, theservice has just been going downhill. Iwent to get a balayage and I hadrescheduled a week prior, no one botherto mention it would be and extra $60more than my original hair stylist. Andthen she tried to charge me andadditional $70 for no reason until I saidthat was not correct. if you're being snippy, interrupting me and being downright disrespectful to me for asking a simple question about the pricing, I won't give you any more service.Services: Hair highlighting
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April 2023 by Erin Marshall
The quality of the services I've had at Robert's are great, including fashion hair color and facial. The building could stand to be updated and cleaned up a bit. I have one big complaint - you cannot add a tip to your credit card payment. This is not explained when you book appointments, and when I asked if it's a no-tipping salon I was told that stylists can accept tips, but the response felt intentionally vague. This is just annoying and confusing. It's also an inconvenience to clients if you don't carry cash or use a payment app.Service: Hair coloring
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March 2023 by sally rossa
Compared to other places these days, they have decent customer service.
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February 2023 by Lauren Dombeck
I got a facial and a sugar scrub. For $100 for each service I was very underwhelmed. I felt like my service provider didn’t know exactly what they were doing. The fluorescent facial light was kept on my face for the entire two hours I was there. Procedures were poorly explained and a lot of the bathroom facilities were outdated.
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February 2023 by Andrea Woldahl
Everyone very friendly. Top notch massage... Chloe did my hair, she is friendly, knowledgeable and listened to what I wanted done with my hair. Definitely going back!
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August 2022 by Veronica Stortz
I had been to Roberts before and had the best haircut I’ve ever had; however my experience yesterday left much to be desired. I made an appointment online for a balayage and ended up with Colin, which was no problem - he was a very nice man. I am a patient person so while I was a little frustrated that the appointment was 2.5 hours long and he would be gone for 20 minutes at a time, I was able to let that go. When he mixed the color for my balayage, he came back with a medium sized bowl just about full of color. As I watched him put the color on my hair, I only saw him dip the brush maybe once or twice and when completed, the bowl looked as if it had the same amount of color in it as it started. I’m not a hairdresser but 1. It seems like a waste of product 2. Am I paying for that wasted product and 3. When dry, my hair didn’t look different at all. While Colin was very nice, I think he is needing some additional training maybe….there were countless times he pulled my hair pretty hard enough to j*** my head and I’m not tender headed at all. I had to ask for my hair to be dried and he was very rough with grabbing and throwing my hair around. I was extremely disappointed in the quality of service I received. Then they only accept tip via check or cash which is not communicated prior to your visit, so I had to use their atm as I still did not want to stiff the nice guy. The atm actually “rebooted” mid transaction, took the money from my account but never gave the money to me from the machine. Thankfully there was a nice woman working up front who provided me with $40 FROM HER OWN PURSE after I showed her my bank account deduction. I hope the owners make it right and reimburse her! She is the only reason I gave a 2 star review!Services: Haircut
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August 2022 by Rachel Adams-Beja
This place has gone down hill. The massage both me and my daughter received was terrible. The bathroom toilet rocks back and forth when youbsit down on it with the toilet paper dispenser broken. Just looked run down and unkept. The facial however was great.
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August 2022 by Link
Completely ignored the photo I provided, and cut it way too short. I essentially paid 40$ to have my hair way too short for at least 3 weeks.Colin was nice though.
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June 2022 by ICF GAMING
First of all, Customer service goes a long way with me! After yesterday's service I will never come back to Debi Arnold again. Everytime I make an appointment online I get stuck with Debi Arnold. Her customer service is bad for Robert's Salon. She is rude and seems inconvienced to take care of the clients needs. I've had other stylists there and none of them are as rude as her. I scheduled an appointment for a cut and lightening of my hair. When I got there and told her what I wanted, her response was, "That's not happening!". Then proceeded to say"...Why do you wanna go lighter if you hair is dark.". I told her I'm starting to go gray and I want it lightened to blend in the gray. Her response, "Why don't we do a touch up on your gray and then later go lighter?" Her first response made me wanna get up out of her chair and walk out, and I should've! But for fear of being charged for cancelling my appointment at that time, I proceeded to let her touch up my gray, LIKE SHE WANTED and not what I wanted!! I was very unhappy with my service! I will never go back there and let Debi, service me again! Put clients needs first! Not what fits your time frame so you can home early, or because its inconviences you to do what I am paying you to do. Yes! I'm paying for you to service me!Service: Highlights
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June 2022 by Maria Straub
This is the best place to relax an get pampered!! The staff is amazing, clean friendly an they have pretty good packages to choose from. All of their products are made in house !!! Which I love. Robert an his team really know what they are doing. They have a hair mask , that I absolutely love!! Smells like blueberries an you can tell a big difference in ur hair after one use!!! You should definitely try this place out !!
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June 2022 by sally southern
Ashley did my feet and nails she did a great job. She is so sweet she got on the floor to paint my toes. Because I have a bad knee great service can’t wait to go back!!Services: Manicure
