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January 2024 by Carlton
I'm terrified of getting my own makeup since I'm not really familiar with it but I needed some foundation for an event so I stopped over at this location. Avri helped me find some awesome foundation that worked for my skin tone. I really liked how nonjudgemental and friendly she was. Thank you!
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January 2024 by B. Peak
The ladies that worked at 3:15 on Thursday 1/4....im.not really sure why other then to stand and chit chat with one another. I could remember the brand I was looking for, they couldn't look it up. They then said you didn't carry the product I was looking for. Actually described it to a T but the one I finally got to help me said there is nothing like that here. I found it. But it wasn't stocked. Just really unhelpful and disappointing. The other ladies I have been helped with were great. Not these two.
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January 2024 by Jacqueline Brackens
I stopped by the Sephora in Kohl’s in Greenwood to pick up a last minute gift. The unexpected and very appreciated gift I did find was the gift of excellent customer service. The sales rep, Natalie, was kind, energetic, and very knowledgeable of the products. She greeted EVERY customer with a smile, positivity, and high energy. She went over and beyond assisting me with my purchase. Her manager, Jordan, also assisted me with the same high energy, and superior customer service. This was a very refreshing experience.
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December 2023 by Pamela Sparks
Never went in here just turned around here
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November 2023 by Ebo Knee
This Sephora has the best customer service of all the locations in Indy, the staff is helpful and attentive. The leader today helped me with an exchange of a fragrance and it honestly made my day! Thanks again!
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November 2023 by lily knierim
Thank you to the lady who helped me when my card wasn’t working! She also gave me a 10 percent discount! Thank you!!!
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November 2023 by Jenny McCullough
Awful customer service. Went in there Wednesday night to purchase new makeup for myself and my girlfriend. I usually go somewhere else up the street that I get great service at. I planned to spend a good amount of money Wednesday night, but when the young male manager acted as if he didn't have time for me or my purchase I decided not to spend my money here. I know my one purchase won't hurt this company, but I'm sure his attitude hurt his nightly sales as I had planned to purchase around $1000. I suggest sephora talk with this man, because the way he spoke to his employees around me as if they were less than he was is just atrocious. The other associates seemed nice, but it was a pretty toxic experience thanks to the manager.
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October 2023 by Ronda Shepersky
Awesome service by Amy, I had a low budget and needed some quality inexpensive skincare. Amy was able to assist me with her expertise and knowledge in getting me the best product within my budget. She was very thorough in matching my specific needs and knew what products worked and prices! She was very patient with all my questions and provided superior customer service. Awesome Sephora shopping experience due to Amy! Thanks!!
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May 2023 by Tabitha C.
Nearly every time I go to the mall, I stop in at Sephora. I was just there a couple days ago and had a fantastic experience!As soon as I walked in, I was greeted by an employee, and she asked if she could help me finding anything. I was looking for a particular makeup item and had specific characteristics I was looking for in it. She walked me over to a couple different brands, explaining how them to me and how they fit with what I was looking for. She also said I was welcome to try the products on. Often, if the product can be dispensed into a container, they'll give you a sample to take with you, which is REALLY helpful!This employee, like all others I've been helped by in this store, was very knowledgeable about the brands and which ones would satisfy my needs. I'll be coming back to make my purchase!
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April 2023 by Remington Crawford
As far as cosmetics go my lady is a fan and she's pretty discerning about these things. That's the highest praise I can offer it
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April 2023 by Alex P
The staff here are always super kind and helpful.
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April 2023 by Alyx
The staff here are always super kind and helpful.
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March 2023 by Sara Norman
Very busy store!! Well stocked for the most part with a few exceptions. The perfume I was looking for was out of stock and no one available to help me. We had placed an order on line the night before we visited the store front and was disappointed that some items were out of stock only to find them at that store when we arrived. Very confusing system to check out. Had to stand in two different lines because of the "on line order" during their busy Saturday afternoon when the store was packed. It became very hard to just look through the store to search for items, finally just gave up and checked out. Will return another time! Store employees very nice and they tried to be helpful, there just was not enough of them for the amount of traffic in the store. Store is extremely clean and well taken care of. Very important for a cosmetic store.
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March 2023 by Terri Beckham
Greeted when entering store. Cashier was polite. Store was clean.
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December 2022 by Nadia Calderon
Horrible! I was trying to grab a perfume that was at the top shelf, I’m 5’2 so I try to ask for help. And I felt like I was being ignored, when I finally got assistance the guy acted like I was such a bothered. He roll his eyes and sighed and said “you could have just grab it” with such a rude tone. He then proceeded to help a white women next to me and acted completely different. I wanted to buy more stuff but made me feel like I didn’t belong there.