U-Haul Neighborhood Dealer offers a generally convenient and friendly service experience. Customers find the reservation process easy, especially with the online system that allows for contactless pick-up arrangements. However, not all locations provide this service, which can lead to wait times, as one customer experienced when waiting an hour until the location opened. The staff at this location are helpful and accommodating, often calling customers ahead of time to inform them of staffing or schedule adjustments, which is appreciated. On the downside, some customers have encountered issues with vehicle condition. One customer reported that a truck they rented had the check engine light on, and despite the manager assuring it was safe to drive, it caused concern during a long trip. The vehicle's poor suspension system also made the long ride uncomfortable and caused damage to cargo, requiring additional tie-down straps for safety. Despite these concerns, the location is praised for its convenience and friendly staff. Overall, U-Haul Neighborhood Dealer provides an easy reservation process and helpful service, though vehicle condition and service options may vary.
I wish I could rate zero stars. The customer service here is by far the worst, I’ve ever experienced. If you want to avoid the headache I’m going through to be refunded back for an extra charge that shouldn’t have been then please do not go here. They’re rude, don’t answer their phones or even return calls.
July 2025
Terrible customer service and trucks in very poor condition. The truck they gave us made noise that was likely related to power steering issue, and cargo area leaked all over our stuff during a thunderstorm.
February 2023
I book the truck to pick up at 9am but when i was there they don't show up until 9:30am Never go back to this location waste of time
