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March 2024 by Izak Orono
I tried reaching out to this bank multiple times in regards to a transaction that i knew was fraud and tried to get resolved. I had scheduled a video call two weeks ago and no one called me or tried to reach out about it after i waited nearly an hour as i planned for it. I then received a call saying my account got locked out due to the fraud a WEEK later and the account is getting shut down. I'm dissapointed in how this was handled and i guess they must not really care.
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January 2024 by Ron Stults
This place was very nice! Emily was so incredibly friendly and helpful! They even had little dog bones for the fur babies! I highly recommend this bank!
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December 2023 by HotrodLincoln429
Absolutely phenomenal service today at this branch!I was helped by Emily, and she absolutely knocked it out of the park! She was inundated with customers, and still was able to effectively and satisfactorily do her job above and beyond!This is my home branch, and I made the mistake of visiting the branch on Chester for convenience of other stores in the area. After receiving horrendous service there, I came back to my home branch.Emily, (without knowing) restored my faith in US Bank and I will be setting up an appointment soon to open a small business account.Thank you Emily! YOU ROCK!!
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December 2023 by Dustin Jay Cowan
Great bank
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August 2022 by Danielle Reyes
Big shout out to this team. They're short staffed, so any banking you'd need inside is done through appointment. This is the closest branch to me from Indy, and despite them having only 2 people working they fit me in without an appointment and were very kind, flexible, and quick with service. Thankful for their positive attitude! Also very competent and helpful with my banking needs.
