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October 2023 by Mary Sandifer
I took my car to Will to have the water pump replaced he said he replaced it. I had to take my car back on four separate occasions for it running hot.Will said he replace that water pump. Once again my car ran hot again. I had to bring it back. He said it was something else which it wasn’t.I picked my car up once again it ran hot. I took it to. BMW to have it checked. They ran a diagnostic test on it came back. The water pump was no good. The water pump was from China. Will also broke bolts off replacing it and did not repair them!The last time I took my car to Will he said he fixed it once again. It ran hot I was done. I have given him ample opportunities to fix my BMW X5!!I took it to (BMW) in August they replace the water pump. I have not had a problem with my car running hot.He has cost me five tows, five rental cars $200 for the diagnostic test and countless of hours of pain and suffering the last time I sent him the diagnostic test and the video from BMW before I had it repaired to see what he (Will) was gonna do about it. He never replied to this day.all this started in December 2022!He also charged just as much as (BMW) did!
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October 2023 by Conrad Sobol
You can't go wrong with Klarer. When your car is scheduled to go in, it does. From tune-ups to struts, you're covered. But if a mechanic tells you the cause of a fault needs to be addressed, you should listen. As an industrial mechanic, I can fix a machine and see the root cause of a fault that needs to be repaired. The machine will run just fine until it breaks sooner than you think. It is cheaper to take care of the whole issue right away. Think about it.
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September 2023 by Christian Smith
First time owning a German vehicle so I did my research and found this gem of a mechanic! Great customer service, great work, and timely service. Never hesitate to bring your car in for work.Service: Engine repair
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March 2023 by Jeffrey Narantic
I'm going to be completely honest here. Great place! Friendly and professional! I dropped my car off on a Tuesday near closing time to have my transmission swapped and I had my car back by midday Thursday. Awesome turn around time. Can't thank them enough!
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January 2023 by Gusta Taylor
Awesome place to get the car repair!❤❤❤
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December 2022 by McFadden DeLaRese
Always do a great job on both my vehicles...BMW & Cadillac
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October 2022 by AirborneRanger - Ret
My go-to place when circumstances permit. Knows his stuff and charges less than the dealer.Mar 3 2020 follow-up: I have both a Mercedes and a Lexus - both out of warranty. Will Klarer is my go-to guy anytime I need anything done I can't do myself. He's familiar with both my models and knows what to do and isn't shy about using aftermarket parts when it makes sense (Mercedes air shocks are more $$$ and have a 1 year warranty, after market cost less and have a lifetime warranty). HIs memory is phenomenal - I just had some upgrades done on the Lexus and he asked how my Mercedes was doing.Feb 26 2022 follow-up - was able to diagnose and do a temp fix on my Mercedes GL450 pending the arrival of a needed part for a permanent fix. No charge.19 Oct 2022 update. Will Klarer was able to get me in and solve my issue in under 30 minutes. The best.
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October 2022 by Ashwin J.
My Audi Q5 stalled in this area and I had it towed to Klarer. I was skeptical esp. Based on reviews here. I had to leave it overnight as they were busy that day. Will called and asked about the car and issues. I didn't hear back from them, and as another reviewer mentioned, no one answers the phone. So I got a ride and got there. Will and his guys are very friendly.. They had looked into the issues and figured out when the recent recall based replacement done was done by the dealer , they did not put back the seal flange at the tank properly..Leaving me stranded at an intersection, potentially getting rear ended and killed. Anyway I digress , they were able to fix it and at a reasonable price. Was just really hard to get aby updates from them . Had to drive over everytime.
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May 2022 by Jordan Alfred
Will is the most honest mechanic I know. He will not fix what is not broken and he’s price are the most reasonable out there. I recommend him any day for BMW services.
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February 2022 by Janekqua JayanaJayah Smith
My car has been there since November. It has not been fixed nor habe any of my calls or texts have been amswered sinced 1.24.2022. i habe reached out seversl times and so has benz with no response. not even sure if my car is there at this point. Will be getting out there today one way or another to obtain my car!!!
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January 2022 by ELJAY ISCEO
I have called this place at least 4 times. A recording tells you to text another number with car details and STILL No one has contacted me about working on my vehicle. Nevertheless I took my car elsewhere and got service. Being as though you have to send a text message and wait for a call back is kind of Unprofessional in my opinion. I do not recommend this place.
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December 2021 by Yolanda Wicks
Great service great prices we all took his time and explain what I needed to get done to the car and what I didn’t need to get done to the car I’m glad that I found this company and I will continue to go there and I would recommend anyone to go there great customer service great service great pricesService: Oil change
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October 2021 by Mia Skertich
Wil does great quality for a great price. I take my car here for everything and am never disappointed. Wil is knowledgeable, fast, and great at what he does. I recommend making him your go-to for all your car needs!Services: Oil change
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August 2021 by Rima S.
As a girl I have had bad experiences with other companies where I've gotten ripped off and can never trust mechanics. This is the one place I've been going to and is always honest and dependable. Very nice owner!!! Will give you honest advice on what's best for your car without any shady business. He has done good work w my dad and my luxury vehicles (Lexus and Mercedes) Only thing is it's located in Hammond. safe during day time but I wouldn't go at night by myself
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June 2021 by Tommie Burns III
I've been taking all my cars here for over 13 years and I have A1 service and no complaints
