August 2020 by Santos Gomez
The Whiting Branch coin machine was not working, so I l left and called the Hammond Branch. I was assured by a young man that their coin machine was operable. I arrive and was told that they DONT have a coin machine... Ugh! ...and NO, I’m NOT going to St. John Branch, as the young lady suggested. Walmart, here I come.
February 2020 by Bob T.
Truly appalling service and even more concerning levels of poor organization from this company. I have been absolutely floored by the incompetence and inconsideration this company has exemplified. My husband's dilemma was a direct mistake of TCU and took initial effort, not of the company, but of the customer, to complain on social media to get any recognition. This completely unnecessary debacle had to be dealt with by a 28 year old son grieving the sudden death of his father. You should be totally ashamed. TCU transferred the loan amount of Nathan's deceased father's car into Nathan's name, but not the title, so Nathan owed TCU money, but couldn't drive the car. TCU fucked up this painful process so bad, a TCU agent had to physically go INTO a BMV branch to explain how they messed up so badly in order to get the title in Nathan's name. It took him complaining on FB to even get attention to the issue. He spent probably two months just being transferred around the company and being hung up on. So they took forever to finally get the title registered in his name (literal months) and the car just sat there and couldn't be driven. Since the car sat for so long, it has all these issues now and they refuse to give him any kind of compensation for repairs. No, I'm sorry, they offered him $200, which is a slap in the face.
May 2019 by Candace Jones
Beyond happy with the level of service I received today! The ladies at the Hammond branch are truly amazing. I'm glad I became a member
November 2018 by junior amitoelau
Always in and out.. customer service is very good always greeting me when I walk through the door.
