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November 2023 by luis rizo
Great service ? if the ATM steals your card is the ATM mechanism not the bank lol ?
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December 2022 by Everyonelovered Everyonelovered
ATM machine never work a waste of time
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September 2022 by Anonymous User
Don't use the ATM AT THIS PLACE IT WILL STEAL YOUR DEBIT CARD. HORRIBLE CUSTOMER SERVICE TO. Horrible place.
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August 2022 by denise woz
I thought this was going to be a great bank. However you can't go to like any ATMs but the two in this whole entire Northwest indiana. They have two locations only and the one on 165th doesn't open till 11:00 a.m. for walking they keep switching the hours. I guess I'm going to have to look for another bank because if not convenient whatsoever.
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July 2022 by Rush Larsen
I guess there must be a staff shortage because I can't get my phone calls answered.
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March 2022 by Daniel Rodriguez
Great place to do all my banking, Monica and April are very knowledgeable and professional when handling my loans.Highly recommend!!!
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December 2021 by Aaaa Sees
Pleasant place to visit. Always clean, friendly and smiling employees excited to help you. Never had any issues and I stop in to this location often! 10/10
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October 2021 by Afro B
Don't use the ATM AT THIS PLACE IT WILL STEAL YOUR DEBIT CARD. HORRIBLE CUSTOMER SERVICE TO. Horrible place.
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September 2021 by Carmen B.
Sub- par customer service. This was my first time ever at Teacher's Credit Union in Hammond (165th St.) and drive-up Teller "Monica" had an attitude the minute she discovered it was a Share Branch transaction. I guess it was too much work to do especially when not one other person was in drive-up at the time first stating that I would have to get back in line after receiving a withdrawal slip ( no one except me was in line at drive-up) then acting like she was doing me a major favor by allowing me to retain my spot ( in the empty drive-up line) and not get back in line after filling out the withdrawal slip.And then whining to me because she received the withdrawal slip back slightly ripped.
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September 2021 by Msadorablekuda
When I get all my cleared from here I’m going to run far far away I have had so many problems with this credit Union my account is frozen because they have to investigate my money that’s mine and threatening to send my money back I hope so so I can hurry up and close my account with these ppl horrible credit Union and I’ve been with them for years
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May 2021 by Diana Smith
When I get all my cleared from here I’m going to run far far away I have had so many problems with this credit Union my account is frozen because they have to investigate my money that’s mine and threatening to send my money back I hope so so I can hurry up and close my account with these ppl horrible credit Union and I’ve been with them for years
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February 2021 by john mcgarry
i called because i was concerned about my money disapearing .. debbie a supervisor screamed at me .. when i explained stop im eplitic she just screamed harder i fell into a siezure .. when i woke up debbie froze my accounts .. im eplitic and need lyft ride ... i might loose a good job becouse of debbies poor phone ethics
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February 2021 by C. B.
Sub- par customer service. This was my first time ever at Teacher's Credit Union in Hammond (165th St.) and drive-up Teller "Monica" had an attitude the minute she discovered it was a Share Branch transaction. I guess it was too much work to do especially when not one other person was in drive-up at the time first stating that I would have to get back in line after receiving a withdrawal slip ( no one except me was in line at drive-up) then acting like she was doing me a major favor by allowing me to retain my spot ( in the empty drive-up line) and not get back in line after filling out the withdrawal slip.And then whining to me because she received the withdrawal slip back slightly ripped.
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August 2020 by Santos Gomez
The Whiting Branch coin machine was not working, so I l left and called the Hammond Branch. I was assured by a young man that their coin machine was operable. I arrive and was told that they DONT have a coin machine... Ugh! ...and NO, I’m NOT going to St. John Branch, as the young lady suggested. Walmart, here I come.
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February 2020 by Bob T.
Truly appalling service and even more concerning levels of poor organization from this company. I have been absolutely floored by the incompetence and inconsideration this company has exemplified. My husband's dilemma was a direct mistake of TCU and took initial effort, not of the company, but of the customer, to complain on social media to get any recognition. This completely unnecessary debacle had to be dealt with by a 28 year old son grieving the sudden death of his father. You should be totally ashamed. TCU transferred the loan amount of Nathan's deceased father's car into Nathan's name, but not the title, so Nathan owed TCU money, but couldn't drive the car. TCU f***** up this painful process so bad, a TCU agent had to physically go INTO a BMV branch to explain how they messed up so badly in order to get the title in Nathan's name. It took him complaining on FB to even get attention to the issue. He spent probably two months just being transferred around the company and being hung up on. So they took forever to finally get the title registered in his name (literal months) and the car just sat there and couldn't be driven. Since the car sat for so long, it has all these issues now and they refuse to give him any kind of compensation for repairs. No, I'm sorry, they offered him $200, which is a slap in the face.
