Storage Rentals of America in Kouts, Indiana, offers clean and affordable self-storage units with flexible month-to-month leases. The facility caters to moving, decluttering, business storage, and life transitions, providing enhanced security features for peace of mind. Customers can reserve units online, by phone, or in-store, with assistance from a friendly customer service team available seven days a week. They offer a variety of unit sizes and on-site moving and packing supplies for a hassle-free experience. However, some reviews highlight challenges with the online registration process, including technical issues and delays in customer service. There were instances where customers experienced long wait times and difficulties reaching management. Despite these challenges, the owners have been recognized for their prompt and courteous responses to customer issues, leading to improved customer satisfaction. Overall, while there are areas for improvement, the business aims to provide a positive storage experience.
Online paperwork to complete application was corrupted and could not be signed. When I called back a few days later to try and complete the paperwork, the SRA person put me on indefinite hold. I hung up after 15 minutes. A week later, SRA sent me a bill for a rental agreement I never signed. Disrespectful business practices.
May 2024
Originally gave a 1 star review, have amended my review because the owners were very prompt and curtious in responding to my issue. Their customer service was amazing and should be followed as an example by any business.
April 2023
When I called she was very accomadating! Patient and found just what I needed And the location too.
