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November 2023 by William H.
The other location in Schererville has always left a bad taste in my mouth. These guys are considerate, informative, and most importantly, don't go trying to sell you stuff you don't need. The other location has a bunch of charlatans; these guys I trust.
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November 2023 by Maddie
The only place I get my oil changed. They are nice, quick, and always do a really great job.
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September 2023 by Donna Eder
Checked in for oil change and inspection. Adam was polite. On return I asked the counter girl the status of my car. She did not look it up in the computer. With no customer service appeal, no smile, no greeting and with a terrible dry stare, making me feel like a criminal, said they haven't gotten to it yet and walked away. Adam came in right after that and said the inspection is done. Adam, highly knowledgeable and efficient, walked us through the inspection. Then, while waiting for my oil change, I'm 3 hours in now. I watched a new employee who was very slow, not fully trained yet, which I understand everyone had to start somewhere. Couldn't figure out lug nuts for quite a while and checking oil stick several times in a QUICK row while asking what it's suppose to look like. I came home, uneasy of the work, had to check if oil was correct and lug nuts were not chewd up. From oil change, screws not tight and battery cover laying loosley. Not to mention the 80.00 price tag for synthetic oil that you are not sure if that is what your getting. Was not marked but rather in a different jug marked something I could read. The kid, numerous times was not working and laughing and talking with a co worker and on his phone. why should my time be prolonged when he is getting paid on company time? I mentioned to Adam and he had a huge reversal of personality and a standoffish rudeness to me. He said sarcastically, "okay" like why are you telling me this or complaining? Like, no big deal. If you complain or have an issue, and i was friendly and nice about it, you will be treated .... well not nice. They dont like you questioning things and they get highly aggitated with you. This was not my 1st visit. Customer service was same but i decided to give them another shot. Never again !!! And unfortunately the company will respond with a form letter which makes you feel like your back in the shop around the bad customer service with no care about your complaint and no action will be taken. That form letter alone is a reason not to go back. But they will take your money for their overpriced services.
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May 2023 by John Walker
I thought they were professional and answered all my concerns. I was in and out in less than 30 minutes. Just a little pricey. But the price is really going up there.
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April 2023 by Steph M
They didn’t tighten the screws when replacing the cover after an oil change. I’m guessing 2 fell out after driving a few miles to work the day I had it done. I had to finish driving to work and back with it dragging. Brought it back the next day and they just put it back up with zip ties. Didn’t try to replace the screws to get it on properly and they didn’t even offer a discount let alone a refund for the issue. Seems like a pretty unprofessional place that really lacks in providing the most basic service. I’d recommend going elsewhere
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March 2023 by Zach Gatcombe
New guy was really cool but as a manager myself I would never lose a customer over $20
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January 2023 by Rocky Marquez
I'll always have Duke of Oil, my place for oil changes. Always great service.
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July 2022 by WickedEndoNinja
Great experience. Came in for a full synthetic oil change, staff was very friendly and knowledgeable. Was in and out in about ten minutes. Felt price was very fair, I'll Def be back for my next oil change.Service: Oil change
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July 2022 by Rose Rivera
Awesome techs, fast service, excepts coupons, price has remained the same...Highland location
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June 2022 by Dolores Chavez
The manager Beth is ignorant and very unprofessional. I have no other choice but to expose this type of unprofessionalism on ALL platforms. My hood latch has a little difficulty opening so they refused to provide a tuneup service at this location because her tech can’t open it. She suggested I fix the body before any service at this Highland location. I even offered to open the hood myself and I’m not even a mechanic but she said No. I have been taking my car for YEARS every 3 months at the Griffith location for oil changes and they’ve never had an issue opening my hood. The only reason I brought it to Highland was for a tuneup special I received in the mail! I mentioned this to her as well. I pick up my car and take it to the Griffith location only to be informed that their manager Beth from highland location called them and instructed them to refuse service on my car. This is absolutely absurd. If they have NEVER had an issue doing oil changes why would she call them to instruct them to refuse service now? I called her to get an explanation from her and she denied it and hung up on me. I’m in the middle of getting management names because this type of behavior is just unacceptable from any business.
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June 2022 by Ashley Foster
This is normally my go to for oil changes. However, this last experience has left a bad taste in my mouth. I went in for my routine oil change and they weren’t able to lift my hood. They sent me down the street to another location, where they weren’t able to lift it either. Not only that, but they tried to charge me to open it. Since Duke of Oil was the last ones under my hood in February, I know that they had to have done something wrong. I went to Kia to figure out the issue and they stated that Duke of oil must have pulled my hood latch too aggressively and snapped the cable and it’s a $150 fix. I have called corporate and was told that the district manager would call me back. It is now day 3 and I haven’t gotten a call at all. This shouldn’t have been an issue in the first place and I shouldn’t be responsible for something I didn’t break.
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June 2022 by mary williams
I went in for a quick oil change and received much more. The professionalism and knowledge about my car was great. Would recommend!
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March 2022 by Timothy Ingman
Great customer service, reasonable prices, and they allow you to wait in your vehicle.
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January 2022 by NINAH ROSS
I brought 2 of my vehicles here on separate occasions and both times after service, I had to take them in for further servicing. The first time, I brought my Chrysler in for a “full service” oil change and the oil filter cap/closure was left stripped/seized. I wasn’t aware of this until I brought it in for a second oil change and they couldn’t fully service it because they could not get the cap off. I had to take it to a Dodge/Chrysler dealership and spend $250 because they had to use “special tools” to take off the stripped cap and then complete a full service oil change and replace the cap. So that was fun.The 2nd vehicle I brought in was my GMC Yukon, also for a “full service” oil change. Not only was my air filter taken out, it was NEVER replaced. What happens when your engine runs without an air filter? You can potentially get harmful debris filtering/circulating inside your engine and that can lead to a blown engine. Another thing I noticed Was I had my oil changed on November 1st, but my dash says 22% oil life remaining so who knows what else they said they changed and didn’t. I definitely do not recommend and will NOT be returning. This is absolutely unacceptable.
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December 2021 by Phyllis Lopez
I went there first thing in the morning. They were short handed but it stop them from being able to do their work. Quick service, and very friendly.
