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March 2024 by jose villalon
Bad experience. Was told I needed a $500 deposit. I wasn't told this at the time of rental. Will never use this service again
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March 2024 by Josh Naleway
Ice is warmer than the person behind the desk..
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March 2024 by Justin LeBlanc
The aholes took my money and wouldn't let me take the car with out a major credit card because of my out of state license. Pos service
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February 2024 by H B Goldsborough III
Fast service. Friendly representatives, no issues.
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February 2024 by Bad Boy4544
Bad employees
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January 2024 by Stanley Deluna
Friendly people good service
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October 2023 by Destiny Rodriguez
Bad customer service. As soon as you walk in the employees are on there phones , they give you a confirmed rental but when I got there they said there was no cars available why confirm a rental to pick up with a time. Major inconvenience! On top of that I get a discount code from my insurer and they didn’t even bother to want to use it ! Environment feels very awkward and unpleasant. Do better.
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October 2023 by Candy Colors
Friendly fast service. No time wasted here. The Crestwood, IL location could learn something from these guys.
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October 2023 by Patricia F
I made a reservation for a van. This reservation was made many months in advance as I do with all my rentals. When I went to pick up my van the manager did not bring one in because she said she was not able to confirm with me if I still wanted it.Even though my phone # was disconnected she still had a working email address to use. This whole experience led me to be 4.5 hrs late at getting on the road. The manager can call it what she wants but as a customer if you reserve a vehicle it should be there when you pick it up. I have never had anyone from Hertz call to confirm a reservation in all the yrs I rented from them. They always sent emails stating a vehicle pick up is coming. I am not the type of person to no show, no cancel. This whole experience just proved to me the Hertz doesn't give a damn about their customers. That's ok, I will take my business elsewhere. I will Never and I mean Never rent from Hertz again. Poor customer service all the way around.
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October 2023 by Nikhel Augustine
They provide expceptional service everytime i have been there. The manager Jayme is very good. Been here for the past few years. never had a issue with them. The cars are good. Now they know me by name and typeof car i like to reserve. that is the level of care they take for a customer. Will rent with them again.
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October 2023 by Trumere Butler (Tru)
Do not use this company to rent a car:1. You have to use a credit card2. They do not accept debit cards unless you have a corporate account3. They know the info on their website is inefficient because they had to create multiple posters about not accepting debit cards and place them throughout their office, but if you're there to pick up a car after making an online reservation that signage is too late4. Their front staff is very rude and will giggle and laugh in your face as they blame you for their inefficient ability to provide a service as universal as using a debit card to make a purchaseHertz in Highland, IN purposefully make it inconvenient for an individual (noncorporate entity) to use their service and they charge about the same rate as their nearby competitors. Honestly it's not worth it.
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August 2023 by mzteenabeene
Great cars great deals, fast rental process
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August 2023 by Krystle Marie
Great experience with this location. Jordan went above and beyond to answer all my questions regarding the Tesla Rental. I had a question during my rental period and I called and asked for Jordan. He answered with such professionalism and ensured me that I would have a great experience with my rental. When I went to return the my rental Jordan was there to help me. It was a breeze. I will definitely recommend my family and friends to this location. Thanks Hertz in Highland and a special thanks to Jordan.
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August 2023 by Bilnesha Tillman
Best place for car rentals. Great rates, staff always professional.
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June 2023 by Barry Edwards
Worst custom service and also a very dirty and run down facility. Wouldn't recommend this location at all.
