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July 2023 by P C Kenar
They started 2023 by telling some of their customers to find another agency as they did not have the resources to work with them. See Sean Sbulskis review. Had the same thing happen.
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May 2023 by J P.
This office has been doing our taxes for years and they have always been exceptional - from their efficiency to their customer service - they are always on point. Whenever I have a question, I can just email or call and they are always so helpful and happy to answer any of our needs.
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April 2023 by Sean Cibulskis
Kozlowski made a mistake on my taxes. I had to go back to their offices 3 additional times to get the problem solved. Then they dropped me as a client because of this.
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March 2023 by Thomas B
Great family.. fair price for tax prep.. recommend!
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February 2023 by Andrew T.
First off, I cannot express how happy I am with the services the Kozlowski family provides! As a family run business, they have treated me very kindly and as one of their own. I've recommended my friends and family. One of the nice young men working there even brought me a water while I was waiting! Not too many places do THAT anymore!Personally, I hate doing taxes and I really don't understand what I'm doing when it comes down to it but I was able to have an appointment with Bill since I was a new client. Bill was very thorough and was able to address all of my concerns, leaving me feeling confident. We were even able to add a few expenses and credits to get MORE money back than my last tax preparer did. Praise the Lord!I also overheard a conversation at the checkout with another client saying they have been having their taxes and insurance done here for over 20 years, and she called Bill "Mr. Wonderful". To me it seems their reputation speaks for themselves. They make doing and understanding taxes a lot easier than trying to do them on their own and they're cheaper than the other firms in the area. They are professionals in their field of business and I will be shopping around for home and auto insurance with them now.Thank you K&A!!!
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December 2022 by Manuel Garcia Jr.
Great refund on taxes
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December 2022 by Joseph Manchak
Excellent service
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December 2022 by Gabor Keller Jr
Been going to them for over 40 yrs for taxes and insurance. Best people around ❤
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October 2022 by Samantha I.
This has been the worst tax experience I've ever had by far!!! I found Kozlowski & Associates after moving to Highland, IN from Chicago and asking for recommendations on tax professionals through the Highland Community Facebook page. Right off the bat, I feel as though they tried to bait and switch me for my business. When I stopped in to discuss becoming a new client, I made it very clear that I was looking to get my current taxes done (2021) and amend my 2020 taxes(2020 was the first year I lived in IN while still working in IL). (Attached the post-it that was written by their front desk woman, with the note of what was suppose to be completed.) Instead of being honest and saying they would only complete the 2021 taxes and that I would have to then myself be responsible for following up with them after April to complete my amended taxes; they took all my documents for both years. They called to tell me my taxes were ready about a week later. When I showed up to pay for my completed taxes; that's when they told me that the amended taxes wouldn't be done until after the current tax years deadline. Again, they failed to explain that the responsibility would be on me to contact them after April and bring all my document back in. It wasn't until I received a letter from the IRS about my 2020 taxes, that I gave them a call and was told they had nothing on file for me and 2020 taxes.Furious, because at this point, in this day and age why do I have to come down to an office more than 10x. So I bring myself and all my documents back down to their offices. Got a call saying they were completed, go to pick them up. They talk you through what you owe, if you owe anything at the counter then immediately take your payment for their services. Fast forward to 2 months later and I'm getting another letter from the IRS about money owed for my amended taxes (2020). I call them(K&A) and have to make another trip to drop off what I received. I do so, they call to tell me to just drop off my 1040-k, so I make another trip. I then get a voicemail from Bill saying I need to bring in copies of the check I used to pay what was owed.I don't understand why they don't have copies of what they filed. IT'S 2022, GET WITH THE TIMES. Also their carbon footprint has to be horrible, because while they clearly don't keep e-files, they hand you a bible of your printed tax forms once they've been completed. So I have two bibles from them that literally went straight into a safe once I got home.I went through all the documents that I was given from K&A, in total I was instructed to make 5 individual payments to the IRS, IL & IN. In reality; there should have been 6 payments. They failed to explain a Federal payment needed to be made on my amended taxes, then failed horribly to take responsibility for their mistake.All a very frazzled Bill could tell me was that my 1040-k showed that I owed the 6th payment. Bill, if you're reading this, if I knew how to read and understand a 1040-k, I WOULD HAVE COMPLETED MY TAXES ON MY OWN. Why of all the payments I made, under your instruction, would I miss one? At the end of the day, if you like vintage this place is just for you. They clearly have a very old school nostalgic way to do business. Including not taking responsibility for mistakes made on their part. Now I'm left to take both my 2021 and 2020 taxes elsewhere so the work done by K&A can be reviewed.
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December 2021 by Lora H
Helped me save tons of money on my car insurance!
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December 2021 by Jane Bokun
Taxes are a breeze using this firm.
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December 2021 by steve Anthony
Great people
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December 2021 by Tina Quintero
Always helpful and professional..been going to them since they were in East Chicago years ago..I always recommend their services.
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December 2020 by Erni Romero
Great people. They work for you.
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December 2020 by Andrew Yosai
They are very helpful and care about helping you out.
