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October 2023 by Michelle M.
Nice venue and the staff are friendly. They offer a nice range of furniture and house hold decor - it's a repeat
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September 2023 by Christine McCants
So many pieces I'd like to take home
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August 2023 by Lin Lo
I have been a co-signer of this place for a few years. Recently I took some items in for the Christmas in July. When I went to get my items that didn’t sell my list showed an item broken. When I questioned it they said oh they probably threw it away. Hmmm first of all maybe it stated that in the contract which is my bad but I have to say when I questioned the lady she seemed to disregard my concern. Which rubbed me the wrong way. No sorry no nothing. The item was a Waterford Light Up Angel Ornament . I don’t think I’ll return to this shop. Just want others to be more careful then I was.
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July 2023 by Nadine K.
Just wanted to update, I really like this store, it's always been very clean and they have nice items. But the prices have become very expensive for used items.That is why I dropped it from five stars to three stars. When you are a resale shop, you shouldn't be more expensive than buying things new online.Very nice resale store. Like that they support mental health awareness.
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May 2023 by Diana Kirtland
Very nice softly used furniture store (Consignment) and decor. If you have items to sell, you need to set an appointment ahead of time. Don't call last minute. Very nice staff. Immaculate store, nice designed and staged furniture. Stop here while in Highland. I did purchase a gorgeous necklace, vintage salt shaker and star wars beer bottle opener.
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March 2023 by Leslie L.
The store is not super packed full of items, but there is a decent amount of things to look at. They have a nice set up where they are selling furniture and they have it decorated like it would be if you go into a furniture store.The place was clean and the people were very friendly. They had some interesting furniture items so I would definitely go back there once I get a place if I'm looking for something unique.
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January 2023 by Chris Kent
Found the cutest dining table and 6 chairs. Managed to drop off a few items even of my own even. Good place to find quality used items.
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September 2022 by Felicia Castro
They have a lot. Nice things
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June 2022 by William K.
NOT PLEASED AT ALL ! They were very EVASIVE ABOUT DETAILS REGARDING PROPERTY . My first hint should have been how high they priced my items . Not reading THE FINE PRINT ON THE CONSIGNMENT PAPERS WAS MY OWN FAULT ! I was in the process of moving and had many other things on my mind at the time so when I finally got around to the status of my items, SEVERAL HUNDRED DOLLARS IN ANTIQUES , I was advised that the items were sold after their sale date had passed, I HAD NO IDEA ! Maybe a message or E-Mail reminding me of the approaching deadline would have helped tremendously, BUT NOOO ! I would have had the items removed and donated to a good cause . Therefore you should avoid this operation at all costs, NOT AN HONEST ESTABLISHMENT BY ANY MEANS ! Even when I called to check their status I was told" YOU SHOULD HAVE READ THE CONTRACT" NOT THE WAY TO DO HONEST BUSINESS !
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May 2022 by M Holland
Nice place but furniture a little pricey.
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April 2022 by Beth Drotar
Very clean, reasonably priced quality used furnishings. Will be a repeat customer!
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February 2022 by Snag S.
AS A CUSTOMER: This is not a bad thrift store. They have some high end furniture, things are well laid out, and clean. AS A CONSIGNOR: If you are planning to sell your items here, READ THIS FIRST. I think I've figured out this places business model. When you sell your items at Michael's, 1) you have to take pictures of the items, 2) they decide if they want to sell the items, 3) then you have to sign a contract, 4) then they will accept the item to sell. THE CONTRACT: The items are for sale at their store for a period of time (I think its like 3 months), then you have 5 days to pick up the items. IF YOU DONT PICK UP YOUR ITEMS, THEY TAKE POSSESSION OF YOUR ITEMS. I do not envy anyone running a thrift store, or consignment shop. This is not an easy business to run, peoples stuff is dirty, peoples stuff doesnt sell, you have to keep track of who gets paid, etc. I get it. I know lawn mower repair shops, automotive service shops, and storage places have similar policies; If you dont pick your stuff up, they take possession and throw it away, or get rid of it, or sell it. This policy is to encourage people to come pick up their sh**. All that being said; what I think Michael's is doing is betting on you not coming to pick your stuff up within that window of time, so they can take possession of your items and sell it without having to pay you your commission. WHAT HAPPENED TO ME: I took two items in to be sold; one sold, one didnt. I called them and told them I would be in next week to pick up the item. She said "thats fine" and didnt say anything about the 5th day window (which I knew about and had remembered from the contract, which is why I called). I came on the 7th day, and she said "oh, sorry, the 5 day window is up. The shop takes possession of the item," which I thought, meant they had thrown my item out. As Im walking out, I see my item in the window. THE ITEM WAS STILL THERE BUT THEY WOULDNT ALLOW ME TO TAKE IT. MY THEORY: So this is what I think they are doing. You give them an item and a price you want to sell it for, and they double the price when they put it on the sales floor; so they are earning 50% of the final sale price if the item sells. The problem is, when 50% is added onto what I want to sell the item for, it bumps the price beyond what most people are willing to purchase the item for (a $150 becomes a $300 dollar bed). After the time passes and the item doesnt sell, they dont inform the consignor that the time is up, 5 days pass and they take possession of the item (per the contract). At this point, they can drop the price down where ever they want the price to be. If you brought in a bed, that was marked at $300 and didnt sell, the second the 5 days pass, and they take possession, they can mark the price of the bed down to $150 (a more reasonable price) and make just as much through the sale as if they sold the item for $300 and had to pay a commission. So I think, they have created a situation where they are "banking" on consignors not being able to make it back to the store within that 5 day time frame, and then repossessing the items, then pricing the item more reasonably and, finally, making their money by cutting out the consignor. It just seems like a simple solution would be for them to send out a reminder email that the deadline is coming up, and the consignor should pick up their item. This store has a good inventory item, I dont think this is too much to ask... or be a little flexible on the 5 day window, instead of strong-arming people out of their items. I would love to see a break-down of how many items they are actually selling when the consignor is involved compared to how many items are sold after the items have been repossessed. My guess is, the majority of the items in the store have been repossessed from a consignor, and the majority of the revenue earned by this shop is from items they have repossessed. And if that is the case, all the complaints about the employees treating the customers like thieves would make sense; the employees are p
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December 2021 by gamingwith kitty (Googly cat)
Google brought me here and didn't disappoint!!
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October 2021 by Alicia Martinez
Last year we discovered this store when I came out of the next door bookstore, my hubby all excited tells me, follow ,e, I found our dinning room set, hope you like it. Yes I did, yes there was a small defect, but worth every penny. Heavy solid wood, 3 leafs, eight chairs would have cost 3 times as much if it was brand new. This year, my 92 yr. old dad needed a dresser, and we brought him with us to get some fresh air, and when my hubby showed him the dresser, he said yes. Today when I went to visit him, he told me how happy he was with the dresser and he loved the store. He says, this is a good clean store.
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October 2021 by Danny Miller
U can new furniture cheper
