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November 2023 by Arriana Rainwater
AMAZING! The service, the beauty assistants, everything. Cleanest Kohl’s Sephora I’ve ever been in, and they are always in stock of the best items! Customer service is top notch and so so helpful! Mira specifically helped me with a foundation match last time I visited, she nailed it! She made sure I walked away with exactly what I wanted and educated me so well on what products to use. Will always take time to drive the extra way for this location! 1000000/10.
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November 2023 by Fatima Chavez
Poor Paula and Mely were alone at Sephora. Although being alone, they were very helpful juggling the duties of being at the cash register and helping me in my new skin care journey. They honestly deserve a pay raise. I have never been this well attended. They were phenomenal. Paula and Mely KNOW their skin care! If you go to highland Sephora, ask for Mely or Paula!
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November 2023 by Nathaly Guerrero
I've been a customer at this Sephora location for years and always have a good customer service experience. This last time Ruth showed me an absolute phenomenal experience, she was happy to help and took her time to show me several amazing products!
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November 2023 by Michelle
Paula is honest, authentic and knowledgeable while helping me make informed decisions providing valuable feedback. I was very impressed with Paula and her professionalism and great customer service.
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September 2023 by Tatiana Brito
both women who worked today deserve great things. every single time I've gone to a makeup store the employees are always rude and I end up leaving. but today both women were extremely helpful and one even applied concealer and foundation on me to help me find my color. you both are gifts. thank you c:
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June 2023 by San G
What sold me on this Sephora.....RUTH!!! My plan - do a little shopping at Kohl's...but then i saw this young lady with the best makeup on!!! I decided to go in and get some help with my face. She was very knowledgeable and courteous. She helped me get the right makeup for my skin tone (foundation, concealer, eye shadow). I wore it over the weekend and got so many compliments. I will go to this location only for makeup help going forward.
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June 2023 by Alondra Vega
Such a warming welcome my boyfriend and I received from RUTH when we walked in! She explained in DEPTH what’s right for skin type! She was so detailed and sweet. Love her vibe <3
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June 2023 by Lola Flores
I went to look for a specific item so I asked an associate and said excuse me do you have this item. She responded and said no not at this location they have stand alones for that. Not once did she look at me or even try to recommend a different product. She seemed bothered that I even spoke to her. I always dread coming to these stores and this have me even more anxiety.
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April 2023 by brittany walker
I’m just beginning my makeup journey and had no idea what to get. Ruth and Mely were great!!! They walked me through the whole process and showed me everything I needed and more!!! Thanks ladies, I will definitely be returning!!!
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April 2023 by a z
I love this location because it is rare to find items always fully stocked at Kohl’s Sephora. The beauty advisors are also really nice and helpful.
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March 2023 by Ashley Gary
Sephora associates are horrible . Everyone was behind the pos . It was several customers on the sales floor . One of the products was sold out . I kindly asked if she could order it online for me . She told me no i had to do it myself . That’s new to me . Other locations actually offer it esp if the product is sold out . She didn’t want to do her job . I put the other item back do to her poor customer service and ordered the product online. Your staff needs training . And judging from the reviews you need new staff . This was the worst experience I ever had at Sephora and i will not be back !
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November 2022 by Erika Torres
The store is clean also the employees are nice.
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August 2022 by Alexis Williams
Rude employees, always act bothered. Was in line to pay and the cashier walked away to talk to another employee and made me wait while they laughed.
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August 2022 by T H
I go to Sephora at Kohl’s in Highland IN on 8/7 and there were approximately 2-3 associates (of course none of which offered ANY type of help) I browsed the entire fragrance section, no assistance offered. I had to actually ask someone to come over to assist me. I left with nothing I will go to Macy’s or Ulta were their Staff wants business and came to work.
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July 2022 by Janelle Greenup
If all you were going to do is stand behind a counter and not greet your potential customers THEN GO HOME! I was looking for products. One guy was on his phone the other girl was sitting behind the register. That was horrible. No wonder that other employee left. Poor customer service but I guess Sephora won’t do anything. Kohl’s won’t either.
