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November 2023 by Hi there Ho there
$100.57 for 5 quarts synthetic oil + filer?5 quarts is $25.A filter is $5.Are you high? How do you sleep at night, ripping off the mechanically disinclined?A four new tires?Quote says "$1000.00."Yep.ONE THOUSAND DOLLARS FOR FOUR TIRES FOR A TINY MAZDA.You should be ashamed of yourselves.What kind of company takes advantage of people like this?Never again. You are literal garbage.
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November 2023 by Josh D.
Would never take my business here they way they treated me when apply for a job wouldn't trust them with my vehicle. Nancy gives you a interview manager not even there tell you will reschedule doesn't and then try again a month later I tried to reschedule cause had a sick baby she tells me in a sarcastic tone "I guess a baby more important then a job" so yeah if they treat potential employees like that wouldn't trust them to do anything to my car.
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October 2023 by Marcia Watson
The service technician was really great. The product is excellent. I had a wonderful experience.
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September 2023 by Roy A.
oil change coupon was told that it did'nt apply to my oil change . marcus was very rude and i paid cash and he kept my change.would not return even if they gave me my next 10 free.
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September 2023 by Anna Kreisl
Always have taken care of me in the 15+ years going there. No condescension based on age or gender and very helpful when coming to recommendations to make your car drive better or for longer.Edit: I go for oil changes only
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July 2023 by Sam Rodriguez
Good place to get an oil change and engine work done.Nice and Professional Staff ?
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July 2023 by Renee D.
I had a $77 synthetic oil change on May 22nd 2023. On July 1st 2023 my low oil light came on after driving less than 2000k miles. I had to take my car into another Duke of Oil location to have it checked out. They were unable to find any obvious signs of leakage or why I would lose oil so rapidly. The only theory was that it hadn't been filled completely at this location when the oil change was done. My car required over a half a quart of oil, thankfully I wasn't charged but what an inconvenience. I would never come back to this location.
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June 2023 by Jamal Alrub
I took my call for oil change to them, and after two days I stop hearing noise in the engine. I took back my car to the defined know oil in the engine and he told me there is a major leak take your car to your mechanic, took my car to the mechanic he find out the oil filter was loose. I almost lost my engine. They have a very bad manager,Service: Oil change
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June 2023 by mahd elroub
Very very unprofessional people. I brought my car to them and they left the filter loose and when I called him after I took it to my mechanic, he hung up with my face. They almost burned my engine I wouldn’t go back I felt so bad very unprofessional.Service: Oil change
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June 2023 by Kesharra Miller
Horrible customer service. Close at 6. Said they take the last customer at 5:45 but I sat and watched them take the last customer at 5:50 made me wait for 10 mins to say they closed. I’ve been calling corporate no answer. Patiently waiting on corporate to call back. Do not go here Hammond location is better.
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May 2023 by Susie Dodge
Terrible work, dishonest business. Refused to issue a partial refund when work found on the car was discovered by dealership to be wrong parts, mistakenly installed the day before. Instead of issuing a partial refund asked “Why did the dealership check” and “I can’t do that for you.” Work was done wrongly day before. Manager asked that we bring the car back in after they had made mistakes on the work they did! Had to take it to dealer when they couldn’t finish work requested. It’s a good thing we did because dealer found the work that they did wrong. Manager did not make it right despite our family giving them a ton of business over the years. Quality and service has declined big time. Stay away! We will be telling friends and family to avoid this dishonest business at all costs.
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May 2023 by Ben Dodge
Stay away! I took my car in because we were hearing a noise from the rear of the vehicle. They diagnosed it as a wheel bearing issue to which they replaced both rear bearings. There was also a loud noise when the ac was turned on to which they said everything was fine and couldn’t find the issue. We then took the car to the dealer to which we discovered they incorrectly installed one of the wheel bearings and the ac blower issue was resolved quickly. After talking to the manager about the incorrect installation they would not issue a refund but wanted me to bring my car back. Over my dead body will you touch that again. Do not take your vehicle here for get repaired for any reason. They are dishonest for not refunding the work they did incorrectly. It’s your fault.
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May 2023 by M3RKINFINITE OFWGKTA
First time going to Dukes. I brought my Avalanche in for an oil change. They offer Castrol oil and Lucas Oil Stabilizer. Fast service and great people in there working.
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May 2023 by Susan D.
Dishonest, terrible. My husband took my son's car in and they put wrong pieces of equipment into the car. This was found the next day by the dealership, where he was forced to go when Duke of Oil couldn't complete the needed repairs. What they did do was install the wrong parts. When it was discovered by the dealership we asked for a partial refund on the work. The manager refused and asked to work on the car again. We will never allow them to touch any of our cars again. Terrible customer service and faulty, shoddy work.
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March 2023 by Edmond Waymel
Don’t ever go here! Went for an oil change. On the way home car sent out a smoke screen. Called them. Guy met me in a parking lot and saw what I did. Their “service technician “ over filled the engine and so it was sucked into the intake manifold burning oil! I told them to check the spark plugs for fouling. They replaced the plugs with cheap original equipment Mercedes plugs even after o told them I had put the expensive Iridium plugs. So after waiting another 2 hours I was given the key with no apology or any reason to return there ever again. Think next oil change is free. They obviously don’t care about their customers so I would steer clear unless you want to rely on luck!
