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March 2024 by kim sanchez
Customer service is horrible!!! I ended up walking out because they wouldn’t help me find the size glasses I needed
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March 2024 by cup head mug man
Awesome staff!!!
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February 2024 by Tonya Taylor
I took my daughter for an eye exam and once there I was told that my daughter was ineligible for an exam and had to wait until 2025. I knew that was incorrect and I was going to call my provider to verify. Two days later, a woman from Vision Works named Dawn calls me back and said it was their error. She apologized and said I didn't need to call my provider and she saw what the error was. She also said she would put a note in my file. We walk in today just to be told the exact same thing. I said, "This has to be a mistake. Can you see who I spoke to?"She said you spoke to Dawn. Now I'm explaining to Dawn.She then reads her own note and politely said to call my provider. A total waste of time and I will never do business there again!
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February 2024 by Abel Garibay
All employees at this location are very helpful especially Dawn, she’s very friendly and very helpful. You would not regret your visit!!! !5⭐️!
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February 2024 by Lessie Johnson
Nice experience with this location.
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February 2024 by Christina Morris
Nice place to go to. Sweet people working there?♀️
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February 2024 by Scott Abell
Been going here with me and my kids for a long time. Great service and always satisfied, Nikki does a great job!!!
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February 2024 by Jessie Lembcke
Manager Nikki is awesome!
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February 2024 by Auto Glass Masters
Friendly staff, I never wait long, and Nicki is always so pleasant. Will def recommend to others.
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February 2024 by Ariana Worthen
I had my annual appointment last week.. I had a decently pleasant experience, the young girl who helped me was very kind! I went in today to pick up my contacts & walked in while on a phone call... I walked in to two older ladies at the front counter in nearly a screaming match about the doctor's charts.. I stood there quietly, not continuing my conversation with the person I was on the phone with.. I was never greeted & never looked at until the two were done with their argument. They still... say nothing to me.. I smile, say hello & tell them that I was there to pick up my contacts! The older lady (who is the manager I'm assuming) says "Okay, we wouldn't know because you stood there on your phone." & I simply replied "I didn't want to interrupt you." Their attitudes are SO UNPLEASANT! Every time I visit, they're airing out their dirty laundry about schedules & charts at the FRONT DESK. They need to take a course or two on customer service.. It's horrible.
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February 2024 by Raymond Moreno
I worked with a young lady named Dawn to get some new glasses. She was very attentive and dedicated to making sure I got exactly what I needed. She recommended and explained why I should get specific lenses so I would get the best out my glasses. Dawn also made her best effort to get me the best deal on my spectacles.All the time she was helping me she assisted almost every customer that came through the door. I appreciated her going the extra mile to get everyone helped. She was truly a delight to work with.
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February 2024 by A M
I had a good experience the first time I came to this location, unfortunately the second time I did not have a good experience and I didn't even set foot in the building. I was contacted by one the employees trying to get insurance info. She started the call by ignoring me and talking to someone else, then proceeded to tell me she couldn't find my information, by this time I was not happy. She didn't work with me to clear issues up she just simply was rude. I tried to cancel my appointment but she didn't even help me there, she hung up on me. Extremely frustrating ?
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February 2024 by carolyn benson
Dawn was very helpful. Good customer service
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February 2024 by Andrew Boogart
The overall experience was solid, but Dawn put everything over the top. She was very attentive, and did an amazing job helping select frames, and walking through the insurance costs. This was my first time at this location, and because of Dawn, I will be back for glasses moving forward.
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February 2024 by Lisa Snyder
Dr. P and staff were friendly, knowledgeable and able to get me in and out quickly and it was a pleasant experience.
