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December 2025 by Margie N.
I own a 2006 Ford Explorer. The transmission line broke on a sealed transmission and had to be towed. At 1st they estimated to be done in few days and quoted me the price.Due to rust on the connections it was going to take more time to work around the delicate parts.He honored the price he quoted me.
Every time I called to check in he was extremely patient, respectful and understanding of my concerns. Excellent customer service. They have a rewards program and discounts I was able to use toward the bill. Thank you again.
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December 2025 by Chris Z.
Everyone was great. Professional crew top to bottom. Great communication and did the job and had me back on the road in no time.
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November 2025 by Kate Hitchcock
My first visit - oil change and winter check.
I was extremely satisfied with their thorough overall check of my vehicle. Mark was very friendly and explained all the services that were completed. Great price and overall comfortable environment. I will be back. Thank you!
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November 2025 by Whatsreallygood Smith
I wanted to see who was trust worthy around my area. 1st comment to pop up mentioned this place. I know my old Lincoln has a lot of issues but no one has been upfront with me about the issues. This shop sends you a link to a full inspection report, that let's you pick and choose what you want done. Who does that?!?! My wife and I were both very impressed. I knew as I pulled up by seeing what type of cars were in the parking lot from an early 80s cadillac Eldorado, to a Range Rover, that people really trust this place. Ill be back for sure.
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November 2025 by Audriana Chavez
Very thorough and went above and beyond fixing things they were not even aware of.
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November 2025 by Russell White
Service was excellent and timely. They were very professional and overall I was really satisfied with the work on my car. My first time using them I would definitely use them again
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November 2025 by Anita Ludwig
Very helpful. Actually sat down with me so I could ask my questions. They not once talked down to me like some shops do assuming a woman wouldn't understand.
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November 2025 by Dan Gutierrez
The service was very good and the information on my vehicle was also very useful and easy to understand. I recommend them.
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October 2025 by Margaret Escoe
It would be a 5 but I had a lot longer wait than I was told.
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October 2025 by Zanetta L
I hate giving a one star because this is my first time experiencing this type of service from here. In the past ( Frank) was the best to work with , in fact the whole team , but I did not get to work with Frank this time and it shows. Frank gives a price , gets the work done and I pay .. his work and customer service excellent !
I have had lots of work done on my car from here so this is why this service nightmare is strange . I’ve had so much work done I had points to get my oil changed for free and still have points that I’ve been notified about to use .
I have an older bmw that still runs so I try to at-least get the bare minimum services done to keep it going . I’ve had this place do work on my engine and they replaced my Entire headlight system ( I may have had other work but these stand out). Well the driver light headlight goes out and I decide after almost a year to take it back in since they installed the entire system. I was quoted $168 to review which is an average price , I was called and informed that I would have to pay $700 for them to even look at it because they didn’t know the bumper would need to be removed . In addition , they said you have warning lights on so that could be the reason for the light going out . I agree with the warning light observation because the car is old but I’m open to any assessment they give because they’ve done excellent work in the past . So I asked the person why didn’t you know that my car needs a bumper removed to get to review the headlight - you seen this car through the years and actually replaced my entire headlight system so you should know how this car works .. and should’ve based your assessment on that .
I was told “ it’s new mechanics looking at your car “ ..I asked but there should be notes in a system or a working knowledge of my car that could’ve been looked up to inform me beforehand of this . I would’ve actually paid it because I was just assuming maybe this includes everything to replace the headlight. No . She said this is just to look at it - my mouth dropped . I was more frustrated because they have always given accurate assessments and They literally fixed my car headlights before . My father informed me that this is a huge communication failure and red flag so he advised me to go elsewhere .
I literally the next week called an auto place in Hobart , a recommendation from someone , and spoke with the owner about my issue, I asked could I get an assessment on the price. He literally said I know how your vehicle works , it will be $277 total … and he could do it same day and also look at other issues if I need it . The car was dropped off and fixed within 2 hours . He even said the car is old and why things were happening and recommended other services to get it I want ti keep the car running longer .
I’m disappointed because I loved Fine tune auto , but this recent service was so bad that I’m confused it happened . I’ve paid out of pocket and never questioned the price until now and I’m really lost how $ 700 was the price to look at my car ?
I initially text this experience to their followup service experience request but no response .
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October 2025 by Steve Genovese
Honest shop. Will definitely use them again!
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September 2025 by Shale Sharp
Got a blown tire on i65, called another location to see if they could take care of it and I was told I would have had to wait a day. When I called Fine Tune, they assured me that I would be taken care of and they definitely delivered. Great customer service from start to finish.
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September 2025 by Heather Griffin
Staff are always very friendly and always have your vehicle and pocketbook in their best interest. They go over and beyond to get insurance to pay their part.
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September 2025 by Joe Pivo
I take both of my cars here anytime I have ANY issue whatsoever and the wonderful team is there for me.
I have a really rough work schedule and they not only know, they remember it and work with me every single time. Can’t recommend them enough I’m so lucky to have found them.
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September 2025 by Carmen Lenzo
Fine Tune was recommended by a manager at another shop who could not repair my car in a timely manner because they were too busy. He had previously worked for Fine Tune and said they could take care of us. They did...there were able to diagnose the problem that day, ordered the necessary parts and got us in for repair to meet out schedule. Great job. This was our first visit and we will return when needed.
