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February 2024 by Josh Naleway
All I can say is, wow, just wowRental or buying, I would think twice the office was just badPeople sitting around not working eating didn't say a word. Luckily, my wife had the wrong address where we rented the van
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December 2023 by Jaime Erickson
The ladies that helped me when I had hiccups picking up the truck were AMAZING! They were so helpful even when I walked in the door AFTER they were spared to already be closed! Thank you so much to you two!!
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July 2023 by Guy Man
Keep looking. This is NOT what you're looking for. I NEVER do reviews. This will be my first. Do not do business here. Lady was catty and lied about what I asked for and charged me extra. An overall small charge, but that's not the point. Do not lie about what I asked for and show zero integrity by doing so.I returned the keys at 4:54 pm. I handed said cat lady keys. They close at 5 pm. The next morning, I was charged for "failing to return equipment." Tried to remedy in person to no avail. Cat lady tells me, "we didn't charge you." My bank statement says otherwise.I wish I'd chosen a different location. You should also. Don't want your time or money.
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March 2023 by Danette Brown
I will never do business with this location again if I can help it. I was supposed to pick up the U-Haul at 10am. They were late getting there, which delayed me for one. I asked for a dolly, and they couldn't find one in any of the 8 U-Hauls on the premises. So now I'm an hour behind. Not to mention, not one person in the facility could come out to even verify the mileage or the fuel. (Thank God I took pictures!!) Because when I called for the charges, they had tried charging me $120.00 additional forms!!!! fuel and for putting it in there. Unbelievable!!!! I drove 39 miles total, and they tried charging me for 15 gallons of gas. Are you freaking kidding me????? What freaking cons!!! Take pictures!!! Lots and lots of pictures!!!!
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May 2021 by Justin Robledo
Very unprofessional we signed up for the online 24-hour and then the office was not open until way later. We had paid extra for a furniture dolly and then they told us they did not have one at that location we had to go to the Crown point location only to find out that that location was not open that day. Simply terrible terrible customer service. Then we couldn't even get a discount or anything to make up for the inconvenience that they cost us. I would not recommend doing business with this location I would find any other location possible.
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September 2020 by Just North
The lady that work their idk her name but she always have a really great attitude. I rented here twice and bothering times she has been s great deal of service. I highly recommend even the guys from the dealership next to them even speak and greet you like one of their customers. My only issue is you could never reach them by phone it make a weird noise when you call so maybe the number on the internet is incorrect but other then that. They good people
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April 2020 by Brenda Burton
I would've given them a good rating for the uhaul. Got one at the last second they let me keep it an extra day. Then come to find out they are making fraudulent charges on my debit card for Adidas. Bunch of losers!
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February 2020 by Michele Jurov
Super friendly and professional environment!!
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January 2020 by Cars N Stuff
Michelle is very very professional and awesome.
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December 2019 by Maxwell Leibsla
Amazing experience. Helped me find a truck when I was stranded. Drove me 15 minutes down the road to get that truck. Extremely friendly. Would recommend to anyone who wants real customer service. -max
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April 2019 by Maty
Great service
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January 2018 by Rich Lewis
I didnt even want to give it one star . I wouldn't use the again if my life depended on it. If you want riiped off go ahead use them . I wouldn't.
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July 2016 by Stephanie Rae
DO NOT GO HERE! Very unprofessional workers. They did not have the truck that I had reserved, therefore making my one big haul into multiple trips. I was mislead by the gasometer, supposedly returning the truck with the amount of gas you received the truck is NOT GOOD ENOUGH FOR THEM!! You actually have to put in MORE than what you got to start with. I was charged $67 for the truck, great, maybe I would be reimbursed for the milage that was not used! NOPE, WRONG I was charged an extra $43 for not even an 1/8 of gas. TELL ME HOW THAT MAKE SENSE! I do not think that I necessarily have anything against U-Haul in general, but at this location? You betcha. A rental went from $65 to a downright scam of $110. Not cool.
