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November 2023 by H J.
This bank's service is subpar, and I strongly advise against doing business with them. If you're considering opening an account, I recommend looking for alternatives. For those who currently hold an account with them, it might be in your best interest to promptly close it. Additionally, exercise caution when seeking financial advice from this institution. During my interactions, the AVP/Branch manager appeared uninformed despite her lengthy tenure. The lack of awareness among employees regarding basic concepts, such as PO Boxes and PMBs, is concerning. In instances of mail theft, fraud, or identity theft, their suggestion to send sensitive mail (checks, debit cards, etc.) to the home address rather than a more secure PO Box or PMB is questionable. Moreover, I discovered that employees at this bank may use personal information for what seems like unauthorized "online research." This became evident when they falsely accused me of an incident associated with someone who shares a similar name. It's disconcerting that they employ personal information in such a manner and even more troubling that they choose to defame their "customers" based on poorly executed research.
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January 2022 by Skyler Miller
Steven is very helpful when buying a house definitely recommend him!
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November 2021 by kyle collins
The manager is worthless at the bank in Huntington on Jefferson she doesn't know what she's doing messing up everybody's accounts.
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October 2021 by Eric Hoover
I've banked here my entire life. Never had any issues, and I have multiple accounts.
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April 2021 by Google user
Don't open a business account here. Not sure if they just have bad policies or they are just lazy workers. Just go to a credit union.
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January 2021 by Blackbriar Blackbriar
This is a bank.. that's about it. They have terrible customer service with no attention to detail. You cannot get any direct access to the people in charge of making changes or improvements to customer service. Case in point the Huntington In. north branch. I waited inline at the drive up to make a deposit for 30 min. because they allowed a customer to tie up a lane that long. When I complained their response was they were sorry for any inconvenience. If you want to do business with a bank and I use the term loosely that only wants to do business with you online or through a drive up window. Good luck and hope you don't have a real problem that requires a real persons assistance. I would give this Bank zero stars if I could... buyer beware of First Federal Savings. I will be switching my banking to PNC they have stellar service.
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October 2020 by S. Adams
...I agree with the negative reviews on this page.
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June 2020 by Laura Whiteleather
Have been banking here since 1989! Love the people and the service. Nice to go where staff knows you.
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January 2020 by A google reviewer
...I will say that "First Federal Savings Bank" is the winner of the worst bank in Huntington, Indiana.
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December 2019 by Marie Gerrard
I have banked with First Federal for over 40 years. I have always found staff helpful and cooperative. I order from Amazon and have not had a problem. The only time I had a hold on my debit card was when they thought my card had been stolen due to an unusual pattern of spending.
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March 2019 by Kendra Wright
Poor customer service, terrible debit card policies, and inflexibility. Vote with your money and bank elsewhere.
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February 2019 by Timothy Bradford
THIS. BANK. IS. AWFUL.
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January 2019 by Whopperjaw TM
I enjoy keeping my money at First Federal Savings Bank!
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December 2017 by Truth Seeker
****WORST BANK IN HUNTINGTON.............EMPLOYEES....MANAGEMENT.. AND THE CUSTOMER SERVICE IS HIDEOUS.
