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February 2024 by Skiion Coleman
Always a great help
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January 2024 by Patrick O'Brien
I brought my car in for transmission issues - I could very clearly feel it not shifting smoothly. After about eight weeks of waiting and several thousand dollars of “repairs,” I got my car back and the transmission was… exactly the same. It still had the exact same jerky-feeling shifting. It was as if they did absolutely nothing the entire time they had it. When I brought it back later with the same complaint (still under the 1-year warranty, mind you), they told me that, despite several attempts, they could not recreate the issue I was having. The problem is painfully obvious to me every time I get behind the wheel, so I have no idea how they claim they weren’t able to detect it. However, they said they could happily perform a few more thousand dollars’ worth of services on other things. Everyone was polite but not at all helpful in the end. The car still doesn’t drive right. It feels like I got scammed. Avoid avoid avoid
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January 2024 by Barry Crone
Smooth scheduling. Work completed on time.
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January 2024 by mitchell crockett
Good work from these folks
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November 2023 by Michael May
The best in Indy! Hands down!
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September 2023 by Jano Jaffe
I recently was having transmission issues with my vehicle so I took it here to get the transmission looked at. Everyone who helped me was extremely friendly and attentive. HOWEVER, their diagnosis of the issue was COMPLETELY INCORRECT. They determined that my transmission was low on transmission fluid (which was true), but instead of investigating WHY the transmission fluid was low, their techs simply decided the best course of action would a complete rebuild or replacement of the transmission which would cost between 5 and 8 thousand dollars. I even payed a $100 fee to get an inspection and be told this incorrect diagnosis.I took my vehicle to another shop to get a second opinion and they found that the transmission coolant radiator has a crack and fluid had been leaking from it. They replaced it and filled my transmission with new fluid which cost me only $1200, and I have been driving my car for a long time now with zero issues.If I had trusted AAMCO, I would have spent a TON of money on fixing something that was not broken in the first place. And even worse, I would soon after have had the SAME ISSUE because AAMCO NEVER FOUND THE ROOT CAUSE OF THE PROBLEM.Luckily, I had gone to get a second opinion and this saved me from thousands of dollars in unnecessary repairs, which would not have even fixed my issue. Unfortunately, I still had to pay $100 (which they will not refund) for a useless diagnosis.I hope my experience with AAMCO will act as a word of caution for anyone who brings their car here, and ensure they get a second opinion before blindly trusting AAMCO.UPDATE: I was able to connect with with Nick and he was extremely helpful and able to reimburse the fees. He assured me he would talk to his team about this case. It seems like it was an honest mistake and I was impressed by how willing Nick jumped to help me and make an attempt to rectify his team’s mistakes.
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September 2023 by Nicole Means
Great customer service & such friendly staff. They attended to my issue and fixed it quickly, even stayed around due to traffic making me late for pickup. Thanks guys, keep up the good work ??
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July 2023 by Bo Redmon
Aamco always my go to. They listen to customer. Fully diagnos and always fix and never had any complaints. Will always bring my car issues to Derek and his team!Service: Transmission
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April 2023 by Jacob Russell
Enjoyed working with Nick. Most helpful in diagnosing my trucks issue and working a solution.Will do business with them again.Service: Transmission
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February 2023 by Timothy Hubbard
The customer service is the BEST!! Nick was very friendly, professional and explained the repair.. I would highly recommend!Service: Transmission
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January 2023 by Ryan Fiocca
Before going to AAMCO, I had already brought my car into a dealership where they simply read the error codes, saw there was a transmission error code, and jumped straight to recommending I replace the transmission. As far as I can tell they didn't do any diagnostics to see if it was truly internal transmission damage or something else that would be a lot cheaper to fix, since they conveniently didn't mention to me beforehand that they don't do transmission work. AAMCO, however, did actual diagnostics, including replicating conditions and monitoring the car's automatic shifting, as well as some other things Nick mentioned, and although they still ended up recommending I replace or rebuild the transmission, I was much more satisfies with AAMCO because I was fully convinced that they did their due diligence and eliminated the possibility of any cheaper fixes. Nick was fantastic, very patient with me on the phone, even before I had brought the car in or given them any money, and answered all of my questions in a straight forward manner, and it didn't seem like he was just trying to get my money like the dealership did. I didn't end up having them do any repair work, but I was very satisfied with the service, and their inspection was significantly cheaper than the dealership ($180 vs $100). Would recommend skipping the dealership and going straight to AAMCO.Service: Auto engine diagnostic
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October 2022 by Arthur Serna
After buying a nissan rogue from a well known dealership and also buying the extended warranty, my transmission went out after 1500 miles yes 1500, after having it towed to AAMCO and letting Kieth know what was going on. They trouble shot the issue and worked with the warranty company to solve my issues, only for them to find more problems with my rogue and going the extra mile to make sure it would be covered by the warranty company. My wife and I ended up paying $1600 which we were so happy to pay. After picking up the Rogue we bought the whole Team lunch. So Thank You to Kieth, Daric and the rest of the crew. Would I use them again? Without a doubt, but we hope we dont have too. Thanks again guysService: Transmission
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August 2022 by Win Clark
Amazing experience with a difficult diagnosis. Wonderful relationship with Keith who presented me with the suspected problem and the price to fix the differential that was making noise. But then they discovered that there was double trouble and twice as much needed to be fixed than first reported. Instead of charging me for the additional issues, they fixed the problem and absorbed the additional cost. That is an amazing repair with absolute integrity. So grateful!Service: Transmission
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August 2022 by Maria Danielson
Great experience with Keith and Nick! I had driven from VA to IN and while enroute, the transmission began to falter in my Nissan. I took the car to the dealer who diagnosed the transmission and brakes at a high cost. AAMCO gave me a better price, and the service was personalized. Keith was attentive, responsive, and took his time explaining details. Highly recommend!!Services: Transmission
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July 2022 by Kisha Bailey
Honestly I don't know where to begin!!! This place went above an beyond to ensure I was taking care of. They kept me up to date on everything that was going on and made me feel like they actually cared instead of just another $. The entire staff was amazing, however Keith was exceptional. I've had bad experiences with repair companies, but Keith was the most kind, soft spoken gentleman I've come in contact with. You could feel his heart was pure and genuine; as he made you feel confident that your vehicle was in good hands. As we know, things are on back order in every industry, AAMCO (Michigan Rd) made sure they had my car back to me in the quickest amount of time possible. Again I say thank you. I will definitely be referring others. It's a burden when our vehicles break down, however when you have people who care and ready to assist, it makes the situation most tolerable. They are truly the best in the city!!!!Service: Transmission
