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September 2025 by David McFall
I had an excellent experience at Caliber Collision from beginning to end. Cherese, Jon and Ean White were very professional and efficient at getting my repairs done correctly and timely. Thank you very much for a job well done.
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September 2025 by Beverly Barr
Where my disappointment lies is in the handling of a seat belt replacement. Without discussing it with me first, they ordered the part and informed me they would need to hold my car until it arrived. At that time, I had already been paying out of pocket for a rental car for two weeks. I was told the part would not arrive until September 9, 2025—another week after my scheduled pick-up date. I declined, signed the necessary waiver, and took my car home.
As of today, September 23, I have yet to receive a follow-up about the seat belt. Each time I call for an update, it feels as though I’m inconveniencing the point of contact, who promises to return my call but never does.
This is frustrating because the seat belt, while still functional, does need replacement. I can only imagine how much longer I would have been without my car—and still paying for a rental—if I had left it with them.
The lack of communication and follow-up has been disappointing, and it has overshadowed what was otherwise quality repair work.
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September 2025 by Sheena Morton
Great communication. They were concerned about an after market tag I put on the car that needed removed. They called to ask me where they could find one so they could replace it. It was only like 10 bucks and I told them not to worry about it. It was considerate of them to ask about it.
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September 2025 by Christine Wise
This is the second time we've used them and we've been pleased with the communication and service!
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September 2025 by Garad YPG
Very great staff , they keep you updated with every step and always gets the job done
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August 2025 by Michelle McNally
Great customer service, our repair was done right & they were very communicative.
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August 2025 by Arnold Phillips
Very satisfied with the work and customer service from the drop off to the pickup. Would very much reccomend!
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July 2025 by Ken Coad
Caliber Collison was awesome!
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July 2025 by Amie Payton
I’ve had a great experience with Jon and his team. Jon kept me informed throughout the whole process and I am very pleased with how quickly my vehicle was repaired.
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July 2025 by Kenya Perkins
Cherese and Mr. Glenn were outstanding—friendly, knowledgeable, and kept me informed about the repairs. Their professionalism and dedication made the entire process smooth and stress-free. As a business owner, I recognize that employees like them are valuable assets to Calliber Collision, as they not only enhance customer satisfaction but also reflect the company's commitment to excellence. I highly recommend their services to anyone in need of quality auto repairs.
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July 2025 by Naomi Lancaster
I am extremely frustrated with Caliber Collision for their complete disregard of my insurance claims requests. They have consistently added work and ordered parts without my approval, which is unacceptable. Communication has been lacking, and I've felt completely sidelined throughout the proces. I was advised by others not to use this facility, and I truly regret not listening to that advice. My experience has been beyond frustrating and I cannot recommend them to anyone. Save yourself the headache and look elsewhere for your auto repair needs!
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July 2025 by Sherri Jackson
I would recommend this place to anyone! The show car is ready for the road.
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June 2025 by Angellyn Norris
Very pleased with the customer service here. Finished my repair several days earlier than promised and replaced a brake light bulb that wasn't even part of the repair because I was worried about it and couldn't do it by myself.
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June 2025 by Judith Harlan
They kept me informed every step of the way on my car repair. Answered all my questions, were friendly and very helpful. Highly recommend them
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June 2025 by Tom Young
They seem to work in earnest but I was called in - twice - to pick up, but it wasn't ready. The work was top notch, but the communication was bad.
