-
February 2024 by Cheesus Krust
Bad communication that lead to them making mistakes that resulted in a 2nd trip to AWR. Of coarse they did it for free but the PTO i took wasn't free(5days total)
-
February 2024 by Amy Girl
Great service and quality work. Their turnaround time is still quick, even in the middle of Indiana pothole season!
-
November 2023 by Matthew EJ & Denise Arney
I had a leaking tire and tire place refused repair due to a bent rim. I called Alloy Wheel Repair on a Monday and had my repaired wheel back on my car on Tuesday. I had a very positive experience and would recommend their services!
-
November 2023 by Nathan Brown
Recently, I entrusted your team with the task of refurbishing my rims, and I must say that the results were absolutely outstanding. The level of professionalism, attention to detail, and dedication exhibited by your workers truly exceeded my expectations.From the moment I brought in my rims for refurbishment, I was impressed by the professionalism and courtesy of your staff. They assisted me promptly and provided a clear explanation of the refurbishment process, which immediately instilled confidence in the quality of service I was about to receive.The impeccable work carried out by your team is a testament to their exceptional skills and dedication. The level of meticulousness and care they demonstrated in refurbishing my rims was truly remarkable. It was evident that they took great pride in their work, paying close attention to every single detail to ensure a flawless result. The final outcome far exceeded my expectations, and I am absolutely thrilled with the transformation of my rims.Moreover, I was particularly impressed by the efficiency and timeliness with which the refurbishment was completed. Your team not only delivered exceptional quality but also ensured that the work was completed within the promised timeframe, which is a testament to your commitment to customer satisfaction.I am delighted to say that my experience with Alloy Wheel Repair Specialist has been nothing short of exceptional, and I will certainly be recommending your services to friends, family, and colleagues who are in need of similar assistance.
-
July 2023 by Morice Harney
They told me that they don't paint chome rim, but I bought the rims brand new painted. So they don't do all rims.
-
July 2023 by Bruce M.
Had one wheel with a bad case of rash. They got me in when I asked, did a good job and were done early
-
July 2023 by Darin Winnegar
From Sean who came out to me, to Janet the office manager, to Gustavo who performed the work & everyone else involved, a DEFINITIVE 5 STAR RATING. EXCELLENCE.
-
July 2023 by Woody
First off I love giving reviews, as someone who focuses on reviews before I spend my money, this is very important me. Now, back to the actual review, these guy's nailed it. Very fast, very professional, and very affordable. Little did I know before booking an appointment they have a mobile truck that comes to your house, jacks up the vehicle and removes the rim. This whoel process took less than 20 minutes and my rim looked brand new. You can't even tell there was a scratch or dented metal. I have a black, glossy rim and the color match is perfect. Just be sure not to get your rims wet 24-48 hours after this process. Well done guys!
-
May 2023 by Tonío M.
I texted them this morning about a quote on my rim but then shoots it down quickly and say that the rim is not repairable even though the crack is something similarly advertised on their website. I found a alt place to go to but I do not recommend if you looking to get your cracked rim fixed.
-
April 2023 by Bruce Johnson
Had two bent rims...service was quick and the results are incredible. No more vibration! Rolling smooth again!
-
February 2023 by Lis H.
Alloy Wheel Repair is the best!!! They repaired my wheels quickly and for a fair price. Looked just like new when they were done. The staff was also very nice and helpful. 10/10 recommend
-
January 2023 by Matt Rogers
Impossible to get hold of, never return voice mails, did a terrible job repairing my wheel. The new finish was chipping in less than 8 weeks, and the wheel won't hold air. When I called (and finally got someone to answer) they didn't seem to care -- no apology for the inconvenience of having to bring it in again, no mention of making it right. Seemed annoyed that I wanted my wheel repaired properly.
-
December 2022 by Owen Barnett
I had a pretty negative experience when I took my wheels here for service. Communication was challenging at best with the staff, however when I was able to reach someone, they were always very polite and friendly.My wheels were cracked and bent by the previous owner, and two of them were causing a tire leak. They were able to repair one of those, it no longer leaks. One of the other ones still leaks, but at least it leaks slower now. There is also a different wheel now that leaks that did not when I dropped off the car. The wheels suffered substantial cosmetic damage to them while in their possession, chips and scuffs, they look pretty awful at this point. Plus, they managed to get white paint on one of them as well.Anyone can have a bad day at work, even wheel repair guys, I am just disappointed with how terrible it turned out. When I called to try and sort out what happened, they informed me they could not fix them and I should take them elsewhere.It's not like I am trying to pull a fast one here, claiming they damaged the wheels to try and get one over on them or something. I brought the wheels in, with some finish issues on them already, with the intent to pay for them to provide that service to start with. They declined to do that, which is fine. However, now my wheels look worse than they did before.Look, these guys have a LOT of positive reviews. I'm sure they do great work most of the time, but sometimes they don't. When they don't, the process to deal with it is, well, it's just your problem. If you chose to disregard the negative reviews listed and take your wheels here anyway, you run the risk of something similar happening to you.Maybe you will get lucky if you bring your car here and everything will turn out great, but maybe it won't. If you end up on the unlucky end of their mistakes like me, well then you get what you get. If you are reading reviews then that means you are shopping for wheel service. I would STRONGLY suggest you do so elsewhere.UPDATE - So I tried to call like the response here suggested, several times with no luck. Again, the employees that did answer were always polite, but none of the messages I left ever elicited a response. I mean, I get it. If I did this to someone's wheels I wouldn't want to talk to them either.If I can save one of the 3,000+ people who have viewed this already from making the same mistake I did, then at least it won't be a total waste.
-
November 2022 by Nathan Wenger
After calling/contacting another wheel repair place five times and getting no response (*cough* E.R. Wheel Repair *cough*) Alloy Wheel Repair texted me the same day and got me in the following week. I could have gotten in sooner, but I was busy.First off, the wheel was repaired flawlessly. I mean, look at the pictures. I can't even see where the curb scrape was. Secondly, when removing the tire they found a flaw in it and recommended new tires. A bit of a bummer, but in no way is that a reflection of their craftmanship. The car is new and I am guessing this just slipped past inspection.So, I ordered two new front tires and brought them into the shop. Not only did they put on both tires within a day, but the fee was no different than a standard single wheel repair. So, putting a tire on a wheel that they did no work on was essentially free. Five stars there.Yes, they are busy. Yes, communication might not be immediate. But that is how ALL repair shops are these days. Wreck your car and need it fixed? Plan on having to wait a couple months before you get it in.But this review is for the craftmanship and the customer service, both of which were top notch. I mean, the work speaks for itself. I have no complaints.
-
November 2022 by New Money
Their calls are screened I have a out of town number I currently move to the Midwest area and was referred to this company they pick and choose what cause they want to answer I understand that there are a lot of spam calls but I am not a spammer, I'm literally trying to get my vehicles factory rims fix due to potholes in Florida how I know that my calls were screened and ignored was because I have been sitting in their waiters lobby and call and witness them look at the phone and turn it upside down as if no one was calling If you have a number outside of the 317 area code please be cautious
