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December 2023 by white lemmo
Rude customer service
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October 2023 by Dean Mayfield
Had windows installed at my office in 2003. Had one that lost the gas between the glass panes. They provided a replacement under warranty
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March 2023 by Clifford Whitmer
Just called them 08/08/2022. NO HELP AT ALL> The guy would not give me the time of day for just a color or help with walking me through the web site to look at colors. Will not use them for nothing......
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March 2023 by Jimmie Trader
Went to alside with a warranty issue and they took care of it.
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March 2022 by Mr.Bogey73
What a joke!!! Ordered windows been waiting for almost 6 months pathetic
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March 2022 by Jake Markle
Service is horrible. Employees are rude. This place makes for a bad day.
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March 2022 by Tim Sturges
If you’re looking for replacement windows look elsewhere. The company that owns them is horrible from top to bottom. We ordered windows mid June and after 4.5 months they finally came in and they were the wrong color and they also tried to upcharge charge us 20 per window after ordering them in mid June 4 months later. I wish I could give no stars
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March 2022 by Michael Wise sr
Always there to supply the materials you need
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March 2021 by Joshua DeMoe
Although I did not originally purchase the windows from Alside (they were in the home when I purchased) they were more than helpful replacing failed and faulty parts. Stephanie was amazing in assisting me with the warranty issues, the service technician was communicative, prompt, polite, and highly professional. The apex windows are without question sub par and very low grade, but Alside as a company was fantastic to work with.
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March 2021 by Heather Baumann
If I could give zero stars I would! Got windows last year in November and have two defective windows still not replaced. Still currently calling daily to find out where they are, when they will be put in and nothing! I would never recommend them to anyone! Customer service gives you the run around, works make excuses to not replace a window that is busted and one is bowing to the point of falling in. Was going to wait to put my review, but I have nothing nice to say about this company.
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March 2021 by Consumer Sense
Where do we begin? Honest review based off of honest quality...LACK OF windows manufactured by Allside. Screens poorly made...don't fit. Seams not properly closed upon manufacturing. Moisture coming in cheaply made window...look at photos, no wonder. Clearly poor quality control issue at Allside Manufacturing...overlooking the ENTIRE WINDOWS. Spent almost $8,000 for 2 large windows in our home. This is a PORTION of what we received. STILL waiting on Allside Window in West Chester, Ohio to ORDER the poorly made screens and remedy the issues. Their sales rep came out...Stated ORDERED on location right there NEW SCREENS...NEW HANDLE OF WINDOW WITH ARRIVED CHEAP VINYL CRACKED. Found out by Shawn at Allside, his rep never called to order them. Nice way to lie to the consumer, unprofessional. Have more in second FOLLOW UP review. One word: DISAPPOINTED.*SEE PHOTOS...MORE TO FOLLOW*
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March 2021 by Megan Lancaster
These are the worst windows I have ever had installed. Right from the beginning, the windows were installed incorrectly, did not close, had gaps letting water/air in and have developed mold on the inside panes - leaving us unable to clean them. The customer service has been extremely poor, unresponsive and argumentative. Alside finally admitted to putting the wrong springs in the windows, which caused tension and bowing that is still occurring. It was like pulling teeth to get someone to come and evaluate the problem. Still after 2 years, they have failed to address the mold and bowing in the windows.
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March 2021 by HiTeckniq
Get what you need when you need it!
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March 2021 by michael sinnott
A total nightmare- despite a fabulous installer.I had close to 17 windows replaced- the handles don’t close properly.; the windows did not seal properly, and latches on the window disconnect so I have to go outside and push the windows shut.When I finally received a call from the salesman referred to me by the installer, he was totally unhelpful, unapologetic about the problems other than to say that it sounded like I had problems and referred me back to installer.I kept hoping for a different resolution but it seems nobody in the company cared about me except the installer who was frustrated as well.Appalling!
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March 2020 by Dave Gnash
Always get the orders out quickly
